Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Reviews of Best Western Plus Atlanta Airport-East

2.5 out of 5
Best Western Plus Atlanta Airport-East
301 N Central Ave, Hapeville, GA

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 92 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Amy

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
N/a
Stayed 2 nights in May 2024
Response from General Manager on 20 May 2024
Good morning Amy,Thank you for choosing to stay with us and we would love to have you again. Please let us know if you have any questions or concerns in regard to your stay.

8/10 Good

Robyn

Business traveller
Liked: Cleanliness
Very noisy on the ground floor. Several of our group couldn’t sleep because of all the noise. They found it was the night desk staff making the noise. They were asked to deal with the noise and nothing was done. No working remote for the tv. Breakfast was great and the breakfast staff were amazingly friendly. So our stay (group of 6 rooms) was good for some and absolutely horrible for some. The driver of our group was one who had a horrible night and had to stay awake all day at the conference and for the 8 hour drive back after with only about 2 hours of sleep due to your noisy yelling night staff.
Stayed 2 nights in May 2024
Response from Harry on 19 May 2024
Thank you for taking the time to complete the survey regarding your recent stay at our property. On behalf of our entire team, I would like to extend our sincerest apologies for not meeting your expectations during your visit. At Best Western, we are dedicated to delivering exceptional customer service and it is disappointing to hear that we fell short in your case. Your feedback is invaluable to us and we will use it to make necessary improvements to guarantee a more satisfactory experience for all our guests in the future. Thank you for bringing these issues to our attention and we hope to have the opportunity to welcome you back and provide you with a more positive stay.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Harry on 19 May 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my birthday and they treated me like the queen i am..i loved it
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Hello Miss. Denise,Happy Birthday again, we wish you many many more goods health, fill with joy and happiness. Thank you for staying with us and we look forward in service you again.

10/10 Excellent

KARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service as well as reception answering calls in the evenings need to be addressed. Karl and Ayana, you guys are awesome!!!!
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Good morning Mr. Karl,Thank you for choosing to stay with us and for sharing your experience with us. We are working on the elevating the shuttle services as well for our guest.Have a great rest of your day.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The newly renovated room was beautiful, comfortable and the water pressure in the shower (8th floor) was fantastic!
Stayed 1 night in Apr 2024
Response from Harry on 24 Apr 2024
Thank you for taking the time to complete the survey regarding your recent stay at our property. Your feedback is invaluable to us as we strive to provide a superior experience for all our guests. By sharing what you enjoyed about your stay and any areas where we can improve, you are helping us enhance our services for your future visits and those of other guests.We sincerely appreciate your business and loyalty to our brand. Your satisfaction is our top priority, and we are committed to continuously improving to meet your expectations. We look forward to welcoming you back soon and exceeding your expectations once again.Thank you for choosing to stay with us and for sharing your feedback. Your support means the world to us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. The room was spacious and clean. There is an IHOP on the premisces, I would definetly recommend.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Good morning Miss. Melissa,Thank you for choosing to stay with us and for your amazing comments. We appreciate your business and look forwarding in see you soon.Have a wonderful rest of your day.

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Good afternoon Scott,Thank you for choosing to stay with us and please come again.

10/10 Excellent

Debbie

Stayed 7 nights in Mar 2024
Response from General Manager on 30 Apr 2024
Good afternoon Miss. Debbie,Thank you for choosing to stay with us and please come again, Have a great rest of your day. Best wishes,

10/10 Excellent

Joe, Kingfisher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here previously. Still a very nice facility. Excited with the new improvements. Keep uo the great work.
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Good afternoon Joe,Thank you for choosing to stay with us again and we appreciate your comments. We are all excited for the renovation to be done so we can show off our new product.Please do come again whenever you are in the area again,Thank you and best wishes.Karl Fletcher

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our flight was supposed to arrive in Atlanta at 7:00 PM on the night of our stay; in fact, for various reasons not attributable to us, we arrived at 3:00 AM. The hotel kept our room, and allowed us to stay until noon on the following day. Kudos.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Good afternoon Douglas, Thank you for your choosing to stay with us and for your wonderful comments. We are so happy you enjoyed your stay with us and to hear how the team was very accommodating to you both. Please come and visit us again whenever you are in Atlanta.

2/10 Terrible

amanda

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Good afternoon Amanda,Thank you for stay with us and can you please explain what we could have done better to give you the service that make you want to return?

2/10 Terrible

Yvonne

Breakfast is horrible every day!!!!
Stayed 4 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Good morning Yvonne,Thank you for choosing to stay with us and sharing your candid comments. Our breakfast was variety of hot and cold items what made it so horrible?

6/10 Okay

Jason

Travelled with partner
Construction woke us up around 6-7am. Told front desk and they were apologetic but if we had known in advance, we could have made better accommodations
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Good morning Jason,Thank you for choosing to stay with us and we appreciate your comments. Yes, we are undergoing a renovation of our property but our start and time since last year August as always being at 9am- 5pm. The works don't get here until 8, 8:30 am.We are sorry to hear that you were woke up and hope that you will give us a second chance.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very clean and staff is so nice
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Good morning Timothy,Thank you for choosing to stay with us and for your wonderful comments. We hope to see you again whenever you are back in town.

10/10 Excellent

Stephanie A

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Good morning Stephanie,Thank you for choosing to stay with us. Thank you for love us. Please come back and visit us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Good morning Michael,Thank you for your stay and for the wonderful score of 5 out of 5.Please do come again.

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Good morning Mayra,Thank you and we love having you. Please come again.Best Wishes,

8/10 Good

Altiea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 7 Feb 2024
Good morning Altiea,Thank you.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room quality. Bed slept comfortable. I did not like the cleaning people knocking on my door early in the morning when my check out time was not until 11 AM. THEN they returned again and knocked just before 11 AM.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Good morning Karen,Thank you for choosing to stay with us and for your candid comments. We will work on get a better solution in the morning so that the housekeeper do not disturb our guest.

10/10 Excellent

Rosa

Liked: Cleanliness, amenities
Rooms are nice and the furniture looks amazing
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Good morning Rosa,Thank you for choosing to stay with us and for your wonderful comments.Please come again.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t give the property 5 stars because it seems to be under construction
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Good afternoon Patricia,Thank you for choosing to stay with us and for sharing your feedback. We will share your feedback with our ownership team. We are undergoing a renovation to refresh and update our rooms and property.

10/10 Excellent

Dinitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you

10/10 Excellent

Melate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
This hotel is amazing as always I always stay here when I overnight or briefly visiting for a night. I get friendly staff, clean room, and good breakfast. Can’t ask for more!
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Hello Melate,Thank you for choosing to stay with us. We love that you love staying. We welcome you back anytime and will our newly renovated rooms which I hope that you will enjoy.

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Good morning Herman,Thank you for staying and we appreciate your business.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you or staying.

8/10 Good

LaShonda

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Jan 2024
Thank you for choosing to stay with us.

6/10 Okay

Cicely

Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Good evening Cicely,Thank you for choosing to stay with us and we hope to see you again went ever our renovations is finished and you get to see the new and improve look.Happy Holidays to you and your family.

6/10 Okay

Dipu

Travelled with partner
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Good morning Dipu,Thank you for choosing to stay with us and Happy New Year to you.

2/10 Terrible

Rick

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Not so good, tough location, guy was being thrown out upon my arrival, a little scarry.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Dec 2023
Good morning Rick,Thank you for choosing to stay with us and we are sorry to hear that your stay was not up to your expectations. We are working on improving both our service and hotel.Happy Holidays to you and your family.

10/10 Excellent

XAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be
Stayed 1 night in Dec 2023
Response from Harry on 11 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

RANDOLPH, SAINT GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Good morning Randolph,Thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 7 Feb 2024
Thank you

2/10 Terrible

Petr

Stayed 1 night in Dec 2023
Response from General Manager on 8 Dec 2023
Good morning Petr,Thank you for choosing to stay with us and we do apologize for the inconvenience. If possible, you can share what was terrible? Best Wishes,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Harry on 5 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Kasondra

Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Hello Kasondra,Thank you for choosing to stay with us and we appreciate your business. Please come and visit us again whenever you are in the area again.

10/10 Excellent

Jessie

Stayed 1 night in Nov 2023
Response from General Manager on 8 Dec 2023
Good morning Jessie,Thank you for choosing to stay with us and for a wonderful score. We hope to see you again it or when you are back in the area.Happy Holidays to you.Best Wishes,

8/10 Good

LARRY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 3 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Good morning Larry,Thank you or staying with us and what could have done to be better? We hope that you come and stay with us again.

2/10 Terrible

Nathaniel

Disliked: Staff & service, amenities, property conditions & facilities
I choose this hotel for its proximity to the airport. I was only in town for the weekend. Friday night, I called at 8:15pm for the airport shuttle, called again a hour later. The reception said she didn't get the first call. An hour and a half wasted. Leaving Monday morning, at 8:20 I ask at the front desk for a shuttle, I am told "Oh its too late the call for one at 8:30 you'll have to wait until 9" I took an Uber at my expense. Don't waste your time with this hotel. It may be a half step up from Motel 6 but who needs to the attitude.
Stayed 2 nights in Nov 2023
Response from GM on 11 Nov 2023
Good morning Mr. Nathaniel,Thank you for choosing to stay with us and we would like to clarify something. Our shuttle runs every half hour and sometimes they might be road works, accident or just ATL traffic whenever there is a delay which we apologize for in advance. We do care about all of our guest. If you came down at 8:23am the next shuttle time would be at 9am. At check I see that we when ahead and waived the 100. 00 incidental and the early fee of 35 for you to show appreciate to you for staying.

10/10 Excellent

Tyson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov 2023
Good morning Mr. Tyson,Thank you for choosing to stay with us and for the wonderful score of 10 out of 10.Please do come again.

10/10 Excellent

John

Stayed 2 nights in Nov 2023
Response from General Manager on 10 Nov 2023
Hello Mr. John,Thank you for staying and for that amazing score of 10 out of 10.Please do come again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed one night and it was next to the main food chains. The inside was very inviting and the room was comforting.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Nov 2023
Good morning Daniel,Thank you for choosing to stay with us and for your wonderful comments. Please come again.We appreciate your business and looking forward to servicing you again.

10/10 Excellent

NANETTE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Good morning Nanette,Thank you for choosing stay with us. We appreciate your business. We are grateful for the 101 out of 10 score as well.Best Wishes,

2/10 Terrible

Nathaniel

Why stay at a hotel near the airport? You are on a short trip and you want quick and easy access to the airport, the pickup to an hour. When I arrived at the hotel I was told by the front desk “I don’t know why it took so long, I didn’t get the call!” It was time to leave at 8:23am fire the airport, the front desk says “ oh it’s too late to call the shuttle for 8:30 you’ll have to wait until 9:00” I will never stay at this location ever again, It’s staff couldn’t care less.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Good morning Mr. Nathaniel,Thank you for choosing to stay with us and we would like to clarify something. Our shuttle runs every half hour and sometimes they might be road works, accident or just ATL traffic whenever there is a delay which we apologize for in advance. We do care about all of our guest. If you came down at 8:23am the next shuttle time would be at 9am. At check I see that we when ahead and waived the 100. 00 incidental and the early fee of 35 for you to show appreciate to you for staying.

6/10 Okay

Ben

Stayed 1 night in Nov 2023
Response from Harry on 5 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Harry on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Harry on 31 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll stay again
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Good morning Andrea,Thank you for choosing to stay with us and please come again.

8/10 Good

leslie

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Good morning Leslie,Than k you for choosing to stay with us and we hope to see you again. Best wishes,

10/10 Excellent

Stephanie A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Good morning Stephanie,Thank you for choosing to stay with us and we look forward in see you again.