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关于欧本酒店 - 近大学 的点评

2 out of 5
欧本酒店 - 近大学
2145 S College St, Auburn, AL

点评

6.8
10 分 - 超赞。150 条好评，共有 582 条点评" "
8 分 - 还可以。173 条好评，共有 582 条点评" "
6 分 - 一般。88 条好评，共有 582 条点评" "
4 分 - 很差。77 条好评，共有 582 条点评" "
2 分 - 糟糕。94 条好评，共有 582 条点评" "

7.0/10

清洁度

7.8/10

员工和服务

6.2/10

服务设施

6.8/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Wen Chun

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
very good
2022 年 1 月入住 3 晚
manager 于 2022年01月11日 的回复
thank you we appreciate your review

10/10 超赞

BARBARA

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Folk were nice
2024 年 5 月入住 1 晚
manager 于 2024年05月16日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 还可以

Walter，Calumet City

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I thought the room was very clean and newly updated. Comfortable bed, remote for tv didn’t work, good location for my business there. I was disappointed that a few rooms away were rented to out of town workers who were very disrespectful in that they were up at 5am for work and were outside their rooms conversing extremely loud and language wasn’t the best. If you stay, make sure you request the other side of the building if there are there type of workers staying there.
2024 年 5 月入住 2 晚
manager 于 2024年05月8日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 还可以

Danielle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The room was clean, it was close tonthe freeway, close to eating restaurants. The price was affordable.
2024 年 5 月入住 1 晚
manager 于 2024年05月8日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 还可以

Emily

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
Very clean hotel!
2024 年 5 月入住 1 晚
manager 于 2024年05月5日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

6/10 一般

Jakaila

不满意：清洁度
2024 年 4 月入住 1 晚
manager 于 2024年04月23日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

2/10 糟糕

Shannon，Duluth

商务旅客
不满意：服务设施
Roaches and knats, toilet did not flush.
2024 年 4 月入住 1 晚
manager 于 2024年04月15日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.we have a company that sprays our property monthly and there isn't a place in the south that is completely free of a gnat or roach every now and then .also we sent our employee to fix your toilet and you refused to allow them in room even after we called you and told you they were coming to your room to fix .

8/10 还可以

Lisa

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Great place for a short stay - access to Interstate, but quiet, newly renovated and very clean and comfortable. Met our needs perfectly!!
2024 年 3 月入住 2 晚
manager 于 2024年03月18日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 还可以

Lisa

满意：清洁度、员工和服务、住宿条件和设施
Excellent choice for value stay. Renovations are tremendous. Rooms very clean and nicely appointed.
2024 年 3 月入住 1 晚
manager 于 2024年03月18日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

2/10 糟糕

Katarrius

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Runny toilet, loitering, etc.
2024 年 3 月入住 1 晚
manager 于 2024年03月4日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

4/10 很差

Sandy

满意：员工和服务
不满意：服务设施
The maid service was absolutely terrible!!! Unbelievable! Other staff were wonderful!
2024 年 2 月入住 3 晚
manager 于 2024年03月4日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

4/10 很差

Myumia

2024 年 2 月入住 2 晚
manager 于 2024年02月27日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior stay we apologize for not meeting your expectations the first time

10/10 超赞

Oswald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location and parking.
2024 年 2 月入住 3 晚
manager 于 2024年02月26日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.

8/10 还可以

Christopher

满意：清洁度、员工和服务、住宿条件和设施
It was a good room for the price.
2024 年 2 月入住 1 晚
manager 于 2024年02月19日 的回复
Thank you for your review

10/10 超赞

Carianne

满意：清洁度、员工和服务、住宿条件和设施
Nice clean room
2024 年 2 月入住 1 晚
manager 于 2024年02月16日 的回复
Thank you for your review

10/10 超赞

Leena

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice bed
The bed was super comfortable, I didn’t want to get up.
2024 年 2 月入住 1 晚
manager 于 2024年02月14日 的回复
Thank you for your review

8/10 还可以

Robert

带宠物出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pet friendly and clean so a good choice
2024 年 2 月入住 1 晚
manager 于 2024年02月7日 的回复
Thank you

10/10 超赞

Lindsey

2024 年 2 月入住 2 晚
manager 于 2024年02月6日 的回复
Thank you for the review

8/10 还可以

Timothy

满意：清洁度、员工和服务、住宿条件和设施
Nice lady at the desk.
2024 年 1 月入住 1 晚
manager 于 2024年01月31日 的回复
Thank you for the review

8/10 还可以

Kaylee

满意：员工和服务，清洁度
2024 年 1 月入住 1 晚
manager 于 2024年01月24日 的回复
Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This was a quick one day stay. The room was clean and the bed was very comfortable.
2024 年 1 月入住 1 晚
manager 于 2024年01月16日 的回复
Thank you for your review we appreciate your business

10/10 超赞

allison

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 4 晚
manager 于 2024年01月10日 的回复
thank you we do appreciate your review

2/10 糟糕

Chris

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Leaking roof, black curly hair and no breakfast
Reserved a ground floor room and was given a second floor room. Bath tub had curly black hairs. New remolded hotel...has a leaking roof over bed in room 207. Water hit me in the face ans woke me up. "CONTINENTAL breakfast" advertised. 40 minutes after it began they ran out of food, because they have long term stayers. Refused to put out more food. 3 mini muffins left and stale cereal. My husband ctackes a crown on something in the raisanbran. When i spoked to the manager she refused to help me with a refund, told me they dont put out much food and if they run out they run out (with 2 1/2 hours of breakfast time left). She went so far as to condescendingly dismiss me while i was speaking because she didnt want to hear my problems.
2024 年 1 月入住 1 晚
manager 于 2024年01月11日 的回复
Thank you

10/10 超赞

Robert

2024 年 1 月入住 1 晚
manager 于 2024年01月31日 的回复
Thank you for the review

6/10 一般

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
manager 于 2023年12月12日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Hailee

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
manager 于 2023年12月11日 的回复
Thank you

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
manager 于 2023年12月11日 的回复
Thank you

10/10 超赞

Michelle or David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The lady upfront was super sweet and friendly.
2023 年 11 月入住 1 晚
manager 于 2023年12月7日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Marlene

满意：清洁度、员工和服务、住宿条件和设施
Very clean and nice. Enjoyed my stay and was pet friendly.
2023 年 12 月入住 1 晚
manager 于 2023年12月7日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Josilyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very accommodating!!!! Thank you!!!
2023 年 11 月入住 1 晚
manager 于 2023年12月6日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to I85
2023 年 11 月入住 2 晚
manager 于 2023年12月4日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 还可以

Alex

2023 年 11 月入住 2 晚
manager 于 2023年12月21日 的回复
Thank you

10/10 超赞

Perri

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚
manager 于 2023年12月1日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

4/10 很差

adrianna

与家人出行, 带宠物出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
there was roaches everywhere in the room. when we first walked in it smelled like rotten food and cigarettes. we had to run to walmart to purchase Lysol and clorox wipes to clean the room.
2023 年 11 月入住 2 晚
manager 于 2023年11月28日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, but after investigating your statement about this room WE FOUND NO ISSUES of anything you said being true (false info was not called for) ..as other guest within the hotel the same date and time you were here all post totally positive reviews about our location ,room quality,staff,value.

10/10 超赞

WINTER

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 11 月入住 2 晚
manager 于 2023年11月28日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Robert

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The accommodations were as advertised; the staff was friendly and attentive; and the overall stay was very pleasant.
2023 年 11 月入住 5 晚
manager 于 2023年11月28日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Nicole，Levis

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Agréablement surpris, chambre propre, lit confortable, plusieurs restos à proximité de marche. Toutefois, petit déjeuner très décevant, café mediocre.Tout de même un bon rapport qualité-prix.
2023 年 11 月入住 1 晚
manager 于 2023年11月24日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Timothy，Red Level

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were nice and updated
2023 年 11 月入住 2 晚
manager 于 2023年11月20日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Clean and Quiet
Football weekend in Auburn. No-frills motel style accommodation was clean and quiet. Good value.
2023 年 11 月入住 2 晚
manager 于 2023年11月20日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Stan

满意：清洁度、员工和服务、住宿条件和设施
Older style hotel but the rooms are updated and everything was spotless. Will be staying again.
2023 年 11 月入住 1 晚
manager 于 2023年11月20日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Laith

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place for a great price.
manager 于 2023年11月19日 的回复
THANK YOU

10/10 超赞

Sharon

2023 年 11 月入住 1 晚
manager 于 2023年12月8日 的回复
Thank you

8/10 还可以

Jusn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
manager 于 2023年11月16日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Amber

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight trip
Front desk was super nice and room was clean! Bed slept great!
2023 年 11 月入住 1 晚
manager 于 2023年11月6日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

2/10 糟糕

John

不满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
manager 于 2023年11月3日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize we did not hold up to your standards

2/10 糟糕

Grant

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
manager 于 2023年11月3日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. We apologize if we were not to your standards

8/10 还可以

Katherine

2023 年 10 月入住 2 晚
manager 于 2023年11月2日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

10/10 超赞

Staci P

满意：清洁度、员工和服务、住宿条件和设施
Perfect for after the auburn game!
2023 年 10 月入住 1 晚
manager 于 2023年10月31日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.

6/10 一般

Dennis

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Auburn Visuit
When I checked in I was given my keycard I went to the room, used the keycard and the room was occupied. The woman at the front desk was great and asked for me to come back in an hour. I did the room was ready! I was told the manager would reach out to me the next day which never happened. The TV in the room did not work all weekend there was no remote when we got there. The staff tried to get a remote that worked but that was unsuccessful
2023 年 10 月入住 2 晚
manager 于 2023年10月31日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us. I apologize for not reaching out to you for I had an emergency but after reviewing your way of booking i am unable to give credit .

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
manager 于 2023年10月30日 的回复
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us.