Pillow Austrias hotels

"Everything was perfectly clean and organized. It is also in a greta area"

"They delayed house keeping a day, but when it was taken care of the next day they left it spotless. "

"This was our experience staying 3 nights. Location is really good close to metro station and the Royal Palace thats about it for positives. *There are No Safes/ Locker in rooms. After our first morning exploring we returned back and our room door was not shut after cleaning. Thankfully nothing was missing as our passports and belonginings were there. For saftey we called the front desk to just let them know about it. They mentioned they noted it down for the manager and that was perfect. Next day of exploring we retuned back to our room this time door was locked. But what seems like retaliation the cleaning staff did not even make our bed. Just threw 2 new face towels in the bathroom and left. I took pictures of the state of the room and then infromed the front desk. The staff was appologetic and shocked, they told me to email the manager (madrid@thesocialhub.co) they infromed me they have forwaded my email and will get back to me shortly. So far no response which is the reason why im leaving a review. We travel to many cities over the past 5 years and never had complaints at anybof our stays. This is the first time im actually leaving a review for a hotel because of the lack of reponse. Hopefully this is a one off situation and not occur moving forward. (Will post pictures if hotel.com allows of how we came back to the "cleaned" room."

"Good lifts as you bleep your room card and put floor in and it picks out of 8 lifts best one to take! Roof access included so no need to que with the public just walk right in! Great location next to metro. Friendly helpful staff v clean and great breakfast. Only left a star off as terrace didnt have a great view so maybe check with hotel if you really want to be at the front ! "

"One of the best hotels I’ve ever stayed in! The breakfast was amazing with traditional Spanish breakfast and lots of variety to choose from. Fresh squeezed juices and delicious coffee. Totally worth 13 EUR. Doorman very helpful, front desk, bartenders (rooftop bar open until midnite) all awesome staffing and very helpful. Location awesome in grand via -very walkable, safe neighborhood. "

"Would never stay here shocking customer service. A greedy hotel only after money. "

"Excellent, hotel and location."

"I absolutely loved our stay there! So many cute spaces, clean and staff so friendly. We were greeted with a complimentary drink at check in and ate at the restaurant 3 times. Convenient to have a bakery on site, bar onsite and the decor is so nice! The room was a good size, nice balcony and large shower. Overall the hotel was a highlight of the trip, could hang out there all day."

"Perfect accommodation and great location. Will go again when in Madrid"