Azle Hotel with Pool

"I stayed at the Hyatt beginning March 20 while taking my three-year-old daughter to Peppa Pig World to celebrate her birthday. Upon arrival, the front desk associate (a young man) was very kind, attentive, and made check-in quick and easy, which I really appreciated after traveling. Later that evening, around 10:30 PM, I realized our room did not have any hand towels or face towels. I went to the front desk to request those items, along with an extra comforter for my daughter. I was informed by a staff member (I believe her name was Palin) that laundry had not been completed for the past two days, so they were out of hand towels, face towels, and additional comforters. Unfortunately, we had to make do with what we had that night. During the night I woke up to find a roach on the ceiling, which was very concerning. I reported this to the front desk early that morning and showed them a photo. The staff responded quickly and were attentive in addressing the issue, which I appreciated. Overall, the experience was mixed. While some staff members were helpful and professional—especially the gentleman who assisted me at the end—there were clear issues with basic necessities not being available, as well as cleanliness concerns. I’m grateful for the efforts made to resolve things, but I do wish things were a little better. "

"Rooms were awesome"

"The hotel was great. However room cleaning could be improved. I recommend this hotel. "

"Staff was very welcoming. Pool was great"

"Was just as expected Good value "

"Awesome location and staff"

"No safe or robes in the room but overall good. "

"Friendly staff, clean rooms, lovely decoration and room design"

"There was one day where our room was not serviced, so we were short on towels. When we went downstairs to ask for bath towels, the front desk worker said there were none available and so we had to use hand towels. We did enjoy having an indoor hot tub, but the indoor pool was too cold to get in. "