Travelers enjoy rejuvenating massages and spectacular views from the sunny rooftop, while the attentive staff ensures every detail of their stay is memorable
BoaBoa Bacalar captures the serene beauty of its surroundings. Guests can browse the tranquil art gallery, indulge in spa treatments, or simply relax on the sun-drenched terrace. The property offers in-room WiFi for staying connected with family and friends.
Located on the waterfront, BoaBoa Bacalar is in Mario Villanueva Madrid, a neighbourhood in Bacalar. The area's natural beauty can be seen at Laguna Bacalar Ecological Park and Lake Bacalar. Manatee Sanctuary and Santuario del Manati are also worth visiting. Visit our Bacalar travel guide
46 Av 5 Mario Villanueva Madrid, Bacalar, QROO, 77930
What's nearby
Lake Bacalar
6 min walk - 0.6 km
Laguna Bacalar Ecological Park
11 min walk - 1.0 km
Fort of San Felipe
3 min drive - 1.5 km
Ecopark Bacalar
11 min walk - 1.0 km
Municipal Spa of Bacalar
4 min drive - 2.2 km
Getting around
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
38 min drive
Restaurants
asadero el establo
11 min walk
Las Miches De La 1
12 min walk
Marisqueria El Taco Loco
9 min walk
Xoloitzcuintle Bacalar
11 min walk
El Pejelagarto
11 min walk
About this property
BoaBoa Bacalar
Hotel near Lake Bacalar
Close to Laguna Bacalar Ecological Park, BoaBoa Bacalar provides amenities, such as a terrace and an art gallery on-site. Treat yourself to a Swedish massage or other spa services. Stay connected with free in-room WiFi.
You'll also find perks such as:
Continental breakfast (surcharge), express check-out and concierge services
Beach towels, wedding services and barbecues
Tour/ticket information, a water dispenser and outdoor furniture
Guest reviews speak highly of the helpful staff
Room features
All guest rooms at BoaBoa Bacalar include perks, such as laptop-compatible safes and air conditioning, as well as amenities, such as free WiFi and minibars.
Other amenities include:
Restaurant dining guides, in-room massages and guidebooks
Fans, housekeeping and electrical adapters/chargers
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi
Parking and transport
Free offsite parking
Food and drink
Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MXN 150 for adults and MXN 150 for children
Things to do
Art gallery
Beach yoga
Conveniences
Guidebooks
Limited-hour front desk
Water dispenser
Guest services
Concierge services
Housekeeping on request
Proposal/romance packages
Tour and ticket assistance
Wedding services
Outdoors
Barbecue grill
Beach loungers
Beach towels
Free beach cabanas
On a lake
Outdoor furniture
Terrace
Spa
Deep-tissue massages
In-room massages
Swedish massages
Thai massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Front entrance ramp
Upper floors accessible by stairs only
Well-lit path to entrance
More
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer (on request)
Rainfall showerhead
Shower
Towels provided
Food and drink
Espresso maker
Minibar
Restaurant dining guides
More
Air conditioning
Electrical adapters
Fan
Laptop-compatible safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
The front desk is open daily from 9:00 AM - 9:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets are allowed for an extra charge of MXN 300 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 20 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Optional extras
Fee for continental breakfast: from approximately MXN 150 for adults and from MXN 150 for children
Pet fee: MXN 300 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Frequently asked questions
Is BoaBoa Bacalar pet-friendly?
Yes, BoaBoa Bacalar allows cats and dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of MXN 300 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking at BoaBoa Bacalar?
There is free parking nearby.
What time is check-in at BoaBoa Bacalar?
Check-in start time: 3:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.
What time is check-out at BoaBoa Bacalar?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is BoaBoa Bacalar located?
Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Ecopark Bacalar and Zócalo are also within 1 mile (2 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
BoaBoa Bacalar Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
9.2
Amenities
9.6
Staff & service
9.0
Property conditions & facilities
Rating 10 - Excellent. 98 out of 127 reviews
10 - Excellent
98
Rating 8 - Good. 19 out of 127 reviews
8 - Good
19
Rating 6 - Okay. 5 out of 127 reviews
6 - Okay
5
Rating 4 - Poor. 1 out of 127 reviews
4 - Poor
1
Rating 2 - Terrible. 4 out of 127 reviews
2 - Terrible
4
Reviews
10/10 Excellent
Robert
19 Dec 2025
Liked: Cleanliness
What a beautiful place! Corner view of the lagoon, beautiful flowersI’ Lagoon access on a nice dock with different areas for seating and lounging beautiful breakfast in the morning and stuff that went above and beyond have a cappuccino they make the best
Fantastic design, cool amenities (kayak), amazing location (in front of the lake), healthy breakfast. Only complain would be that depending on the room, given the wood, it can be noisy if you have neighbors.
Gabriela
Stayed 1 night in Dec 2025
10/10 Excellent
Robert
12 Oct 2025
The room was cozy and clean with a fantastic view of the forest and lagoon. All the staff was very friendly and helpful as well. We enjoyed the breakfast hand delievered every morning and were very pleased with how tidy our room was after staff came in to clean. Overall it was a fantastic place and we would definitely stay here again!
My girlfriend and I had an excellent stay here. The rooms were very comfortable, and next to the lagoon. Views from the room and the property are amazing. The lagoon is a treasure, and didn't disappoint. The staff went out of their way to make sure our stay was amazing, and that we had everything we needed.
Enjoyed my stay at BoaBoa, very relaxing; the only thing I would recommend is getting a stronger Wi-Fi connection. I will definitely be back !
alain
Stayed 2 nights in Feb 2025
10/10 Excellent
Krisztina
27 Mar 2024
Such a lovely eco hotel, in an amazing and breathtaking location! Very friendly stuff, always supportive and helpful, can’t wish for more. Thank you for making our stay so remarkable!
Excellent stay!! Super friendly and attentive staff! Awesome location with many amenities. Relaxing and calm. Great and unique rooms!!! Excellent breakfast surprise. We had a great time! Thank you and see you soon!!
Excellent in every way! If you're looking for a spot away from town this is it! You will need a car or bike to get into town or can get food delivered. The breakfast is amazing and filling and can get you through most of the day !
The room was perfectly located with a great view of the lagoon. It had a balcony where I enjoyed breakfast and coffee or a glass of wine at sunset. The room was clean and comfortable. Staff were super friendly, caring and flexible to requests. The docks next to the lagoon are magical places too.
Right at the lagoon and with a beautiful view. The staff was great! so kind and helpful even before my arrival. We loved the cabin and the cute breakfast basket. If wanting to go to the city center you (or the staff) can just call or text a taxi, it’s a 10 min drive.
Boa Boa was our favourite stay this vacation. All of the staff were so welcoming and helpful. The property is beautiful and all of the rooms were wonderful. We had the best sleep in the king sized beds!
Having access to the water and some free kayaks really added such a bonus to our trip. I highly suggest getting up early to watch the sunrise and do a little paddle.
There was lots of street parking for our car and the neighbourhood was very quiet. We look forward to our next day at Boa Boa and can’t wait to see what these amazing folks do next with their artistic talents.
We had a great stay. The staff are lovely and the rooms clean and spacious. Amazing views of the lake from our balcony. Free kayaks which was a lot of fun! The views from the deck was stunning also. Breakfast, Coffe and water were included, which we enjoyed. The hotel is about a 10 min drive or 35 min walk into Bacalar. There's lots of great bars and restaurants there!
The only slight negative was the noise from the road at night but ear plugs worked well and we were in one of the rooms closer to the highway.
Definitely recommend staying here, we loved it. Hopefully be back again.
Steph
Stayed 3 nights in Jan 2025
2/10 Terrible
Atakan
19 Feb 2024
Liked: Staff & service, amenities
Nice location and staff but we had a terrible night without any sleep. It’s too close to the highway and trucks will keep you up all night long.
We really enjoyed our stay at BoaBoa. Our room had a terrace overlooking the stunning lagoon, it was so nice chilling out there and also enjoying the breakfast that was delivered to the room every day. We took taxis in and out of town and they were reasonably priced (MXN 70 each way). It would have been great if the hotel had a small shop to buy snacks or drinks to make things a bit easier. The staff were friendly, but we didn't really see them beyond check-in as the reception is in a different area. Overall would highly recommend for a peaceful and relaxing stay
I recently had the pleasure of staying at Boa Boa Hotel in Bacalar, and it was a fantastic experience. The hotel's unique charm and excellent location made it an ideal choice for our trip. The rooms were clean and well-maintained, adding to the overall comfort of our stay.
A special mention goes to Luna, who was incredibly sweet and helpful throughout our visit. Her responsiveness and willingness to assist with anything we needed truly enhanced our experience. Luna’s dedication to excellent customer service is commendable and made our stay even more enjoyable.
Overall, I highly recommend Boa Boa Hotel for anyone visiting Bacalar. The combination of a unique atmosphere, cleanliness, and exceptional service makes it a top choice. Thank you, Luna and team, for making our stay memorable!
Boa boa is a beautiful property which is unique. The location is close to town but not really easily walkable due to the nature of the road which makes it a little inconvenient. Free kayaks were brilliant for sunrise. Breakfast is beautifully presented but unfortunately not to my partner's taste. Would have been better to provide an option on check in for what to deliver such as just additional toast/spreads instead of the oat and fruit bowl as it was ultimately wasted each morning. Room was comfortable, but very small, needed to unpack and repack bags on the deck. The WhatsApp communication was great and had we stayed longer we would have definitely chosen some of the activities on site. The boat trip organised through hotel was lovely.
Wow is all I can say. The beauty of this place surpassed my expectations. First Osmar who was the receptionist that day helped us immensely with everything we needed for our comfort. Clara, also a very sweet and helpful lady spoke great English helped us book extra nights and answered every question we had. Please, if you want a massage on the private dock on the lake with Emilio, do it, you won’t regret it. I am a massage therapist and I knew the moment he started the massage that he was very skilled, professional and talented at his profession. The dock on the lake is like heaven on Earth and the breakfast that comes delivered to your room every morning was super delicious and healthy. Also try Taco Loco around the corner for the best tacos in town. Very serene and lovely place to stay in Bacalar. The staff was the cream on top and you could text them for anything you needed and they will bring it to you room. I miss it there already and wish we had stayed more nights. They will also call you a taxi anytime you need one to get to town.