套房, 1 张特大床, 无烟房, 按摩浴缸 | 高档床上用品、加厚床垫、客房内保险箱、办公桌

关于丽笙马里兰州北巴尔的摩乡村套房酒店的点评

3 out of 5
丽笙马里兰州北巴尔的摩乡村套房酒店
8825 Yellow Brick Road, Rosedale, MD

点评

7.4

还可以

10 分 - 超赞。342 条好评,共有 1002 条点评" "
8 分 - 还可以。295 条好评,共有 1002 条点评" "
6 分 - 一般。169 条好评,共有 1002 条点评" "
4 分 - 很差。98 条好评,共有 1002 条点评" "
2 分 - 糟糕。98 条好评,共有 1002 条点评" "

7.6/10

清洁度

8.0/10

员工和服务

7.2/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

8/10 还可以

sai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好
自驾游非常理想的住地。
2017 年 8 月入住 1 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好
洗衣、停车、上网、健身都很方便,早餐也不错,前台还有茶饮咖啡和甜点,比较温馨。
2017 年 7 月入住 6 晚

8/10 还可以

Paris

带宠物出行, 与配偶出行
满意:服务设施,员工和服务
The location was very convenient, safe, and quiet. You have interesting dining options like seafood, sushi, chicken, habachi in walking distance. There’s also a gas station very close if your traveling by car. There’s shopping & grocery stores all in walking distance. Only dislike is that there began to be a ton of ants on my 3rd day of stay. Which made me panic after getting comfortable in my stay
Hotel Manager 于 2024年05月1日 的回复
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you found our location convenient, safe, and quiet, and that you enjoyed the variety of dining options nearby. We apologize for the inconvenience caused by the ants and assure you that we are addressing this issue promptly to ensure a comfortable stay for all our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

8/10 还可以

waukeshiah

商务旅客
满意:住宿条件和设施,员工和服务
I like this property. However, if you would put in more effort to do small things like clean rooms at least every other day and actually do a deep clean versus the room being "surface clean" your hotel furniture would last longer and perhaps your ratings would increase. I am a cleaner, so I cleaned my room as soon as I got there. The desk and chair, in particular were just filthy. And since those two items are widely used, they should get a lot of attention. Another tip, stanley steamer or even an upholstery cleaner (Ollies has one for $50) and clean the chairs, the chair in 406 is absolutely filthy--visually. The cushion didnt even fit and the ottoman did not go with the furniture (not that it matters, it just should be visually appealing) Breakfast: comparing to Holiday Inn in the area, your breakfast (almost identical options) was definitely a cut above. Clean microwave & fridge ( I took pics if you want to discuss) so that its clean and sanitized for the next stayers What I did love was the walkability, the safety, the location and the parking were great. Just to mention, I called ahead in March to find out about pool--that was my main purpose for choosing--but it was it closed the entire time (both stays). Bottom line, put more care and love into the rooms, not just the making the beds with accuracy, carpets should be cleaned and also leave some extra garbage bags in the rooms since you all only come in to clean every 3-4 days so that stayers have a place to put garbage.
2024 年 4 月入住 5 晚
Hotel Manager 于 2024年04月27日 的回复
Dear Guest,Thank you for taking the time to provide such detailed feedback. We appreciate your suggestions for improving our cleanliness standards and overall guest experience. We apologize for any oversights in the cleanliness of your room and will take immediate steps to address these issues. Regarding the breakfast and amenities, we're pleased to hear that you found it to be a cut above and appreciate the comparison to other hotels in the area. We apologize for any inconvenience regarding the pool closure and will ensure that our website reflects accurate information in the future. Hope you will visit again.Sincerely, Hotel Manager

8/10 还可以

Teresita

团体旅客, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Walking distance to our conference venue
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月24日 的回复
Dear Guest,Thank you for your positive review! We're delighted to hear that our location was convenient for your conference. We strive to provide a convenient and comfortable stay for all our guests. If you have any further feedback or if there's anything else we can do to enhance your experience, please let us know. We hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 还可以

Christina King

商务旅客
满意:住宿条件和设施,员工和服务
I could smell that someone was smoking in my floor
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月21日 的回复
Dear Guest,We apologize for the inconvenience caused by the smell of smoke on your floor. We strive to provide a comfortable and smoke-free environment for all our guests, and we regret that this was not your experience. Our team will address this issue promptly to ensure a more enjoyable stay for our guests in the future. Thank you for bringing it to our attention.Sincerely,Hotel Manager

8/10 还可以

RODNEY

2024 年 4 月入住 5 晚
Hotel Manager 于 2024年04月19日 的回复
Dear Rodney,Thank you for your feedback. We're glad to hear that you had a positive experience overall. If there's anything specific we can improve upon to earn that fifth star next time, please let us know. We value your input and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

6/10 一般

Joe

与家人及幼儿出行
满意:员工和服务,清洁度
不满意:服务设施
Property is clean. Staff is nice. Beds are really hard and uncomfortable. Pool was closed for repairs.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月15日 的回复
Dear Guest,Thank you for your review. We're glad to hear that you found our property clean and our staff accommodating. However, we apologize for any discomfort you experienced with the beds and the inconvenience of the pool closure. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our amenities for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

4/10 很差

Denise

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff who checked me in was great, but that’s where it ended. Got to the room (3rd floor, very last door furthest from elevator) and the TV remote didn’t work. Had to go back downstairs to get another one and it was dirty. The bathroom had long shed hairs all over the floor and tub. There were hard grains of rice on floor and a smudge on the end table that looked like dried food sauce. It was obvious the room had not been swept, vacuumed, or wiped down. One of the white hand towels had BROWN STAINS on it. So idk if it was washed or not but should’ve been discarded if the stains won’t come out. The bed APPEARED clean but that’s about it. The elevator floors were sticky for the whole 2 days I was there. I went to breakfast and poured of cup of lemonade and there was a FLY in the lemonade that wasn’t in the cup when I picked it up! Absolutely disgusting so I didn’t get breakfast on the second day. Paid $100 more than the hotel I usually go to because I thought this would be an upgrade. It was worse! It seemed like every room on the 3rd floor was loud at all hours of the night. Will never book here again.
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月13日 的回复
Dear Denise,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 很差

Dwinel

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
I have stayed at a Country Inn & Suite before (maybe not this location) and never dealt with how dirty and dingy the bed sheets, pillow cases, and towels were. Pool was advertised as open and when we arrived it was closed for renovation. Breakfast area very limited on a selection of food. We cut our stay short to go stay at another hotel. This experience was very poor. Hope this turns arounds as the staff was nice.
2024 年 4 月入住 3 晚
Hotel Manager 于 2024年04月8日 的回复
Dear Guest,Thank you for your feedback, and we're pleased to hear that you found our staff to be great. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we take such matters seriously. Rest assured, we'll address these concerns with our housekeeping team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager

4/10 很差

alexandra

与家人及幼儿出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The staff here are great we had no issues with them. Our room was very dirty, used bath products, hair all over the bathtub and sink, urine on the toilet. The sheets and towels were all stained. Very outdated and just all around dirty.
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年04月8日 的回复
Dear Guest,Thank you for your feedback, and we're pleased to hear that you found our staff to be great. However, we sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we take such matters seriously. Rest assured, we'll address these concerns with our housekeeping team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to regain your trust during a future visit.Sincerely,Hotel Manager

10/10 超赞

dominic

满意:清洁度、员工和服务、住宿条件和设施
Great hospitality
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年04月5日 的回复
Dear Guest,Thank you for your positive feedback on our hospitality! We're delighted to know that you had a great experience with us. Providing exceptional service is our top priority, and we're thrilled that you felt well taken care of during your stay. We look forward to welcoming you back for another memorable experience!Sincerely,Hotel Manager

10/10 超赞

Andres

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年04月2日 的回复
Dear Andres,Thank you for your perfect rating and for choosing to stay with us! We're thrilled to hear that you had a wonderful experience during your time at our hotel. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 超赞

Plapa

满意:清洁度、员工和服务、住宿条件和设施
Great hotel!
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月27日 的回复
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!Sincerely,Hotel Manager

10/10 超赞

Sergio

Good
2024 年 2 月入住 1 晚
Hotel manager 于 2024年03月12日 的回复
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 一般

Victor

与家人及幼儿出行
满意:服务设施,清洁度
不满意:住宿条件和设施
This is the Mrs.I would like to visit this property more often as it is very convenient for my purpose, which I will frequent more often throughout the year. However, these are the issues that I experienced while there. 1. Check-in: I had to wait almost 30 minutes for someone to come to the front desk. Meanwhile, there were 2 people ahead of me. 2. I called the front desk to ask to see if they had extra blankets. The employee stated that they did and he will bring it up. Never brought the blanket nor did he call and state otherwise. This also shows how the hotel need to hire more staff, and/or re-train on attentive/ professionalism of their guests. The hotel itself was very nice, clean and spacious. I would love to revisit this property because of the cleanliness and space of the room, the convenience of the location and plenty of parking. Thank you
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月10日 的回复
Dear Victor,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially with the lengthy wait at check-in and the lack of follow-up regarding the extra blankets. We understand the importance of attentive and professional service, and we will address these issues with our staff to ensure they are properly trained and attentive to guests' needs. We're glad to hear that you found the hotel itself to be nice, clean, and spacious, and we appreciate your positive comments about the cleanliness of the room, the convenience of the location, and the ample parking. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Sincerely, Hotel Manager

10/10 超赞

Joel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Country Inn Team 于 2024年03月3日 的回复
Thank you very much for your kind review. We look forward to hosting your stay in the near future. Take Care.

10/10 超赞

KIMBERLY

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 2 月入住 2 晚
Hotel manager 于 2024年02月26日 的回复
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 超赞

Quinto

满意:清洁度、员工和服务、住宿条件和设施
Good place
2024 年 2 月入住 1 晚
Hotel manager 于 2024年02月27日 的回复
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel to be a good place. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Sincerely,Hotel Manager

8/10 还可以

Linda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月25日 的回复
Dear Linda, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 超赞

Jewel

满意:员工和服务,清洁度
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月16日 的回复
Dear Guest,Thank you for your positive review! We are thrilled to hear that you had a great stay and found our front desk employees to be friendly and helpful. We appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

6/10 一般

Deanna

2024 年 2 月入住 1 晚
Hotel Manager 于 2024年03月21日 的回复
Dear Deanna,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We appreciate your input and will use it to improve our services for future guests. If there's anything specific you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 糟糕

Curtis

2024 年 2 月入住 1 晚
Hotel Manager 于 2024年03月21日 的回复
Dear Curtis,We are deeply sorry to hear about your disappointing experience during your recent stay. Your feedback is valuable to us, and we apologize for falling short of your expectations. We will investigate the issues you've raised and take appropriate measures to address them. Please know that we are committed to improving our services, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 还可以

sandy

2024 年 1 月入住 1 晚
Hotel Manager 于 2024年03月21日 的回复
Dear Sandy,Thank you for your positive review! We're delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 超赞

taniqua

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was so welcoming and amazing. Room was clean.
2024 年 1 月入住 1 晚
Manager 于 2024年02月1日 的回复
Dear Valued GuestThank you for taking time to write the feedback. We greatly appreciate your business and hope to see you again soon.

10/10 超赞

Karen

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a really late arrival and the staff was ready for us. Very comfortable room and facilities.
2024 年 1 月入住 2 晚
Manager 于 2024年02月1日 的回复
Dear Valued GuestThank you for taking time to write the feedback. We greatly appreciate your business and hope to see you again soon.

2/10 糟糕

Colette

2023 年 12 月入住 1 晚
Manager 于 2024年02月1日 的回复
Dear Guest,We are sorry to see that you wasn't happy with the accommodation you received. We have discussed it with our team and took necessary steps to make improvements. We hope to exceed your expectation on future visit.

8/10 还可以

Lou

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk wanted me to pay a $25.00 early check in fee. My room was ready but I was an hour early for check in. That's not good customer service...
2023 年 12 月入住 1 晚
Manager 于 2024年02月1日 的回复
Dear Valued GuestThank you for taking time to write the feedback. We greatly appreciate your business and hope to see you again soon.

2/10 糟糕

Sharmon

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
2023 年 12 月入住 3 晚
Manager 于 2024年02月1日 的回复
Dear Guest,We are sorry to see that you wasn't happy with the accommodation you received. We have discussed it with our team and took necessary steps to make improvements. We hope to exceed your expectation on future visit.

8/10 还可以

Eric

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff was super friendly and welcoming. Bed was a bit too firm for me. Breakfast was good except for the eggs. Had a wonderful stay
2023 年 12 月入住 3 晚
managment. 于 2023年12月21日 的回复
Thank you for your response & suggestions. We will do better on your next trip.

8/10 还可以

Sylvester

商务旅客
满意:清洁度、员工和服务、客房舒适度
The hotel was nice but the towels were dingy looking and the breakfast was unappealing.
2023 年 12 月入住 2 晚
managment. 于 2023年12月21日 的回复
Thank you for your response. We will work it to do better next time.

10/10 超赞

JAIR

2023 年 12 月入住 1 晚
Manager 于 2024年02月1日 的回复
Dear Valued GuestThank you for taking time to write the feedback. We greatly appreciate your business and hope to see you again soon.

2/10 糟糕

Crysta

与家人出行
Hotel was dirty bathroom was dirty covers had stains all over would NEVER stay there again breakfast was free and nasty
2023 年 12 月入住 2 晚
managment. 于 2023年12月21日 的回复
Thank you for your response.

10/10 超赞

Kathryn

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Clean, quiet . Breakfast was good and plentiful
2023 年 11 月入住 1 晚
managment. 于 2023年12月3日 的回复
Thank you for your response.

10/10 超赞

Diamond

2023 年 9 月入住 2 晚
managment. 于 2023年12月3日 的回复
Thank you for sharing your positive experience with us.

10/10 超赞

Glennis

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable and safe
2023 年 11 月入住 1 晚
managment. 于 2023年12月3日 的回复
We appreciate your positive feedback . we will see you on your next trip.

6/10 一般

Belinda

与家人出行, 团体旅客
不满意:住宿条件和设施
Need updating
2023 年 11 月入住 1 晚
managment. 于 2023年12月3日 的回复
We will work on your suggestion to do better next time.

4/10 很差

Fredrica

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing
It wasn't a great stay. The customer service wasn't good. I didn't feel like there was much of a welcoming spirit. And the breakfast was lack luster. The breakfast and overall stay in general paled in comparison to The Comfort Inn that I visited a few months ago. And I think those two hotels should be comparable.
2023 年 11 月入住 1 晚
managment. 于 2023年12月3日 的回复
We appreciate your suggestion . we will work on it to do better on your next visit.

8/10 还可以

Joel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay.
2023 年 10 月入住 2 晚
managment. 于 2023年12月3日 的回复
Thank you for sharing your positive experience. We will see you on your future trip.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
managment. 于 2023年12月3日 的回复
Thank you for your response. We greatly appreciate it.

2/10 糟糕

Amani

与家人出行, 与配偶出行
满意:员工和服务
不满意:住宿条件和设施
This property needs a true pick up the rooms are old and not too clean I had to change rooms because there was hair in the bed when I turned the sheets back. The young lady at the desk switched us out without an issue at all thanks to her, some rooms are carpeted and some are not so you can hear your neighbors walking. Just not a relaxing , clean good time.
2023 年 10 月入住 1 晚
managment. 于 2023年12月3日 的回复
We appreciate your suggestion.. we will work on it to do better on next time.

6/10 一般

Donna

与配偶出行
满意:员工和服务
The breakfast food was limited & not very good. The bed wasn't great either, ok.
2023 年 10 月入住 5 晚
managment. 于 2023年10月27日 的回复
Thank you for your reponse.

10/10 超赞

Michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Breakfast was great 👍
2023 年 10 月入住 2 晚
managment. 于 2023年10月27日 的回复
Thank you for your time & response. we will see you on your next visit.

8/10 还可以

Akiva

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good for the price. A bit loud at night. Some lights in the room were not working.
2023 年 10 月入住 1 晚
managment. 于 2023年10月27日 的回复
Thank you for your response & suggestions. we will work on it to do better next time.

10/10 超赞

William,Laurel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good experience!
2023 年 10 月入住 1 晚
managment. 于 2023年10月22日 的回复
Thank you for your positive feed back. We hope to see you on your next trip soon.

10/10 超赞

khadra,Philadelphia

满意:住宿条件和设施
Great
2023 年 10 月入住 1 晚
managment. 于 2023年10月22日 的回复
Thank you for your positive response. We hope to see you soon .

2/10 糟糕

Julion

不满意:清洁度、员工和服务、住宿条件和设施
They lied this is property is trash
2023 年 10 月入住 1 晚
managment. 于 2023年10月22日 的回复
Thank you for your time & response.

10/10 超赞

Kennard

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean rooms & very nice staff me and my girlfriend had a great stay will be back again soon
2023 年 10 月入住 2 晚
Managment. 于 2023年10月18日 的回复
Thank you for your time & response. we hope to see you in future soon.

10/10 超赞

Tiffani

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it
2023 年 10 月入住 1 晚
Managment. 于 2023年10月18日 的回复
We appreciate your positive feed back.We certainly hope to see you soon in future

10/10 超赞

Teresa

满意:清洁度、员工和服务、住宿条件和设施
This property has some age on it, but it was clean and the staff was friendly.
2023 年 10 月入住 1 晚
Managment. 于 2023年10月18日 的回复
Thank you for your suggestion . We continue to do do & hope to see you soon in future.