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关于楠榜喜来登酒店的点评

4 out of 5
楠榜喜来登酒店
Jalan Wolter Monginsidi No 175, Bandar Lampung, Lampung

点评

7.8

还可以

10 分 - 超赞。16 条好评，共有 53 条点评" "
8 分 - 还可以。23 条好评，共有 53 条点评" "
6 分 - 一般。9 条好评，共有 53 条点评" "
4 分 - 很差。2 条好评，共有 53 条点评" "
2 分 - 糟糕。3 条好评，共有 53 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

8.8/10

环保

点评

6/10 一般

真实旅客

不满意：清洁度
Local deluxe
Friendly staff

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good!

10/10 超赞

Roger

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My first stayed at Sheraton Hotel Bandar Lampung
Over all we are satisfied
2023 年 10 月入住 1 晚
Benedictus Jodie 于 2023年11月27日 的回复
Dear Elizabeth,Warmest greetings from Sheraton Lampung Hotel.We thank you for the time you have taken to provide us with valuable feedback. We are happy to hear that you are satisfied staying with us at Sheraton Lampung Hotel. Thank you again, we look forward to seeing you on a future visit.Best regards,

10/10 超赞

ARJUN SUNDARSINGH

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and a great Property.
Benedictus Jodie 于 2023年02月6日 的回复
Dear Arjun Sundarningsih,Warmest Greeting from Sheraton Lampung Hotel.We are delighted to know you got pleasant experience, impressed by our staff service and facilities during your stay with us. We appreciate your positive feedback during your stay and hopefully we remain you and your family's destination for vacation in the future.We are looking forward to welcome you back for another pleasant experience anytime soon.Best Regards,Benedictus JodieGeneral Manager

10/10 超赞

Hironobu

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
リラックス
夕食ビュッフェが無いのが残念だったがそれ以外は非常に良かった。
2022 年 11 月入住 1 晚
Rendi 于 2022年11月14日 的回复
Dear Hironobu,Warmest greeting from Sheraton Lampung HotelOn behalf of the entire hotel team, I want to thank you for your perfect rating and positive feedback regarding your visit at Sheraton Lampung Hotel.We are glad to know you feel satisfied with our friendly staffs. At the same time, we would like to inform you that our dinner buffet is not available every day, but we have special promotion "Chill & Dine "All You Can Eat Dinner on every Friday at Pandan Wangi Restaurant Terrace starting at 18.00 till 22.00.Should you require further assistance and information, please don't hesitate to communicate to us.We hope to welcome you again soon.Best Regards,RendiMarketing Communication ExecutiveSheraton Lampung Hotel

8/10 还可以

真实旅客

商务旅客
满意：客房舒适度，员工和服务
Super vriendelijk personeel
2021 年 10 月入住 1 晚

4/10 很差

真实旅客

与家人及幼儿出行, 与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Old property and the room is smelly. I have asked to change the room twice which was the renovated one but even the renovated one was still bad
2021 年 3 月入住 2 晚
Jodie 于 2021年03月29日 的回复
Dear Valued Guest, Greetings from Sheraton Lampung Hotel, We thank you for the time you have taken to provide us with valuable comments. Hopefully we remain your and your family's main destination for a vacation in the future. I deeply sorry for the unexpected happened during your stay with us. We will assure when you coming back again to us and prepared your room accordingly. Should you have anything to assist, please do not hesitate to contact us. Regards, Benedictus Jodie General Manager

6/10 一般

真实旅客

满意：清洁度、员工和服务、服务设施
2019 年 11 月入住 3 晚

8/10 还可以

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great on swimming pool, shower splash thru the lower gap on the glass door makes puddles is n the bathroom.
2019 年 7 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 2 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
i was upgrade from the garden view to the pool view regarding my requested that i was take my mom whose senior age cant to walk long away. even though the property is old but seem well manage. the part i dislike is : some not good smell in the toilet because the the exhaust fans look doesn't exist
2019 年 2 月入住 1 晚

8/10 还可以

bakhit

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 2 晚

6/10 一般

Gary

不满意：客房舒适度，员工和服务
Not Sheraton standards
The price you will pay will be very cheap. However in all but name this is not a Sheraton. Do not expect high standards. The bathroom is old and dated and the bed has seen better days. Aircon is all but broken. However, the building overall is quite well maintained. Service is very hit and miss especially in the restaurant. The place is not terrible - lower your expectations to a 2 star level and you will probably be quite happy.
2018 年 11 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 11 月入住 1 晚

6/10 一般

Agustinus edi

3.5/5
2018 年 10 月入住 2 晚

10/10 超赞

C，Australia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was a great night stop over for our trip home. Staff were very friendly and helpful, room was as advertised, hot shower and soft beds were wonderful. Pool pavilion area at night looked spectacular.
2018 年 9 月入住 1 晚

10/10 超赞

JaWon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant stay
A comfortable and pleasant hotel. Rooms are away from the road and quiet. Spacious and clean rooms. Service is prompt and good. In house restaurant food is mediocre only.
2018 年 8 月入住 3 晚

2/10 糟糕

ash，australia

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
There was a very large blood stain on the bed skirt when we arrived. Whe has to ask the staff to change it. We also ordered room service and asked for no capsicum on one of the pizza. When it arrived with capsicum on the pizza the staff tried to argue it was paprika (it definitely was not) and the prices are exuberant for what you are given. The food was average at best. Will not be staying here again and has certainly given us terrible expectations of Sheraton as a company.
2018 年 8 月入住 1 晚

4/10 很差

August

满意：清洁度
2018 年 6 月入住 2 晚

6/10 一般

真实旅客

满意：员工和服务
2018 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

M ILHAM

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

真实旅客

满意：客房舒适度
不满意：住宿条件和设施
Nice hotel older and currently being renovated
Renovations make access difficult and uncomfortable lobby not air conditioned No lifts to floor 3 Hotel charges are all 5 star prices but service and facilities 2-3 star. I would recommend guests choose other hotels until sheraton returns to its original quality and service standards Rooms that are open are still good but general hotel facilities lacking

8/10 还可以

RUDY，Jakarta

满意：清洁度、员工和服务、客房舒适度
Ok
Puas, tidurnya nya nyenyak tanpa kebisingan

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Friendly Staff... Hospitable Hotel...
The staff was very friendly... It make the stay a very pleasant one... Will definitely stay there again next time...

6/10 一般

MUHAMAD NOOR，putrajaya

满意：清洁度
不满意：员工和服务
fair
ok.. but hotel didnt provide transport to go there... no breakfast provide through this booking..

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Favorite place to stay in Lampung!
Staff members are always kind and warm. They even know your name. Great pool area. Gym and some rooms have had a bit of water damage over the years but nothing too major. I always enjoy staying at this property when in Lampung. The place has a cozy feel to it.

8/10 还可以

Vigo，Jakarta

满意：清洁度、住宿条件和设施、客房舒适度
Liburan yang menyenangkan
Liburan kami terasa menyenangkan. Fasilitas kolam renang sangat menyenangkan untuk anak2. Kondisi kamar cukup bersih dan nyaman. Wifi juga tersedia di dalam kamar.

6/10 一般

Anjas，Jakarta

满意：清洁度、住宿条件和设施、客房舒适度
Kamar bersih,staf ramah,fasilitas kolam renang bgs
Check in nya agak lama. Lampu dikamar mandi (ruang shower) mati.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good. Will come again
Good Staff. Will come again. Big space. Good for kids

8/10 还可以

真实旅客

满意：住宿条件和设施，员工和服务
nice hotel and the staff are very friendly and helpful. rooms are tidy but old and in need of a tickle up. not sure if garlic goes with peanuts at the bar though but thats a personal opinion

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great staff!
Nice stay and great friendly service. Located a bit away from the main town area so a fair walk to restuarants. Nice pool and breakfast. Very helpful staff.

8/10 还可以

Andrew，Tasmania

满意：员工和服务、住宿条件和设施、客房舒适度
Exceptional staff.
Great staff who are very friendly and helpful. Nice pool and grounds. Food is ok but not great. Classic older Indo style hotel with character showing a bit of age.

8/10 还可以

Tommy，Singapore

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Value for money
The staffs service was excellent. Price is good.Will stay there when I am in Lampung.

8/10 还可以

Truedee，Jkt

满意：清洁度、住宿条件和设施、客房舒适度
Hotel Bagus dengan fasilitas kolam renang yg bagus
Menginap di hotel ini bersama keluarga dan anak kecil yang kedua kali selalu menyenangkan, karena fasilitas yang bagus terutama kolam renang yang besar serta koneksi internet yang bagus. secara umum memuaskan, hanya saja karena waktu itu kami datang di peak season, maka kami harus menunggu lebih dari satu jam mulai jam 14.00 sampai jam 15.30 untuk mendapatkan kunci kamar

10/10 超赞

adi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

mama jobey，lampung

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Akhir Pekan Menyenangkan
Suasana Hotel nyaman, Kolam Renang yang sangan bersih juga staf hotel yang ramah membuat akhir pekan kami sekeluarga menyenangkan. Anak-anak saya juga bisa bermain games di internet hotel yang disediakan di lobby dan dibantu oleh staff yang ada.

8/10 还可以

Ｈｉｇｅｊｕｎ，横浜

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
くつろげるホテル
プールのある中庭は眺めが良く外に海はないが、プールに居ても部屋に居てものんびりできる感じが良い。 フィットネスルームでは30分ぐらいのレッスンが毎日あるようでそういうのも事前に分かっていれば使えたかもしれない。レストランのローカルフードの食事は結構質が高く楽しめた。 ショッピング街には遠いので車がないと身動きが取れない。レンタカーを使うのは地元の人の運転マナーが悪いので心配。タクシーを使わなくてはいけない。タクシー代は一日借り切りで（ホテル手配で）8000円程度。空港からホテルまでは1200～1500円程度。この程度のインフォーメーションは事前に欲しかったが、なかったのが残念。

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Ann，Australia - WA - Regional WA

满意：清洁度、员工和服务、住宿条件和设施
Facilities: Outstanding; Value: Fantastic; Service: Outstanding; Cleanliness: Spotless; Easy run to airport

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Experience
Kamar/hotel bersih, layanan baik, fasilitas hotel cukup lengkap, lokasi hotel tenang, harga promo cukup baik.

6/10 一般

真实旅客

满意：员工和服务，清洁度
화장실 개선이 필요
화장실이 별로 였지만 직원들은 친절

2/10 糟糕

Michael，Jakarta

不满意：清洁度、员工和服务、客房舒适度
I will NOT stay there again!
I decided to stay at this Hotel for a 3 day trip to get out of Jakarta. My stay at this Hotel was not a good experience. Here are the small things: The restaurant was out of natural mineral water so I had to purchase the expensive sparkling water. My food order took 45 minutes to come out every time. The smell of burning trash filled my hotel room in the mornings. The water temperature in the shower varied often and it flooded the bathroom floor. But those issues didn't really bother me, as I am an easy going guy. What bothered me was using their car service. The driver dropped me off late and told me to give him the payment. The next morning the front desk asked me for the same payment. Well the driver lied and said I never paid him. Instead of the front desk taking my side, they made me debate with him in the lobby. This is after using the same car service for 3 days and me paying them generously. Next time I will try Novotel, which I should of done in the first place. Lesson learned!

8/10 还可以

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度

10/10 超赞

Rahma Utari，Sumatera Selatan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Berwisata ke Lampung Sheraton hotel nya
Kami datang sudah malam karna naik kereta dari Palembang bersama 2 orang anak kecil. Di Sheraton langsung disambut dgn sangat ramah dan diantar kekamar. Pagi-pagi Saya,suami dan anak-anak berenang di kolam renang hotel yg sangat bersih dgn pemandangan sekeliling kolam yg sangat indah. Ketika breakfast pun sangat menyenangkan dgn makanan beragam dan pelayanan yg sangat ramah dan gesit. Ketika kami jalan-jalan keliling Lampung pun kami memakai fasilitas hotel berupa mobil dgn pelayanan yg sangat baik. Kami sekeluarga sangat puas menginap di Sheraton dan akan datang lagi utk liburan atau pun urusan pekerjaan. Ke Lampung?menginap nya di Sheraton tentu nya.

10/10 超赞

Christian，Jakarta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable hotel
It's a very nice stay at the hotel. Very confortable room and good service. And it's centrally located in Lampung

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The best place for a family stay in Lampaung
We had a room that opened on to the pool and had a wonderful stay.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Old but charming hotel
Rooms at Sheraton does look old and need a bit of an update but you can't beat the comfiness and the homey feeling of it. Gardens and swimming pool is beautiful! Service is excellent!