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Otter Hotel

4.0 star property

Choose dates to view prices

Banff Centre for Arts and Creativity is located near Otter Hotel, which provides a fireplace in reception, a gym and 2 hot tubs. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is HK$3,015
HK$3,414 total
includes taxes & fees
24 May - 25 May

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Hotel Room 2 Queen Beds

In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(42 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)
  • 274 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(13 reviews)
  • Mountain view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Suite

In-room safe, free WiFi, bed sheets

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mountain View King Suite

In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(17 reviews)
  • Mountain view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Accessible Room, King

In-room safe, free WiFi, bed sheets

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in Uptown District, a neighbourhood in Banff, Otter Hotel is in the mountains and in a national park. Fairmont Banff Springs Bowling Centre and Banff Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Upper Hot Springs and Banff National Park. Victoria Glacier and Banff Park Museum are also worth visiting. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Banff travel guide
Map
1000 600 Banff Ave, Banff, AB, T1L1H8

What's nearby

  • Banff National Park
    Banff National Park
    1 min walk - 0.0 km
  • Banff_VictoriaGlacier_553248621532864053_05
    Victoria Glacier
    8 min walk - 0.7 km
  • Banff_BanffNationsLuxtonMuseum_6072227_06
    Banff Lake Louise Tourism Bureau
    18 min walk - 1.5 km
  • Iconic Morant's Curve, Banff National Park, Alberta Canada
    Banff National Park Information Centre
    18 min walk - 1.6 km
  • EyeEm Custom Shoots Q4 2018
    Banff Centre for Arts and Creativity
    18 min walk - 1.6 km

Getting around

  • Banff Station
    20 min walk
  • Calgary International Airport (YYC)
    93 min drive

Restaurants

  • The Canadian Brewhouse
    17 min walk
  • The Old Spaghetti Factory
    18 min walk
  • A&W Canada
    2 min walk
  • PARK Distillery Restaurant + Bar
    18 min walk
  • Shoku Izakaya
    20 min walk

About this property

Otter Hotel

Upscale hotel near Banff Centre for Arts and Creativity
A fireplace in reception, a gym and 2 hot tubs are just a few of the amenities provided at Otter Hotel. The on-site restaurant, Good Folk, offers breakfast and dinner. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Free self-parking
  • An electric car charging station, multilingual staff and a 24-hour front desk
  • Smoke-free property, a lift and luggage storage
Room features
All 174 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with hairdryers
  • 50-inch TVs with cable channels
  • Fridges, electric kettles and heating

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  • Parking included
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9.6 out of 10, Exceptional, 2,546 reviews
The price is HK$3,385
HK$3,833 total
includes taxes & fees
29 May - 30 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Is Otter Hotel pet-friendly?

Yes, Otter Hotel allows cats and dogs (limit 2 total). There's a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Otter Hotel?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 24 May 2026 start from HK$3,015, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Otter Hotel?

Self-parking is free at this property.

What time is check-in at Otter Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Otter Hotel?

Checkout is at 11:00 AM.

Where is Otter Hotel located?

Located in Uptown District, this hotel is within 1 mile (2 km) of Victoria Glacier, Banff Lake Louise Tourism Bureau and Banff National Park Information Centre. Banff Centre for Arts and Creativity and Surprise Corner are also within 1 mile (2 km). Banff Station is 20 minutes by foot.

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Reviews

Otter Hotel Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1453 out of 1830 reviews
Rating 8 - Good. 241 out of 1830 reviews
Rating 6 - Okay. 94 out of 1830 reviews
Rating 4 - Poor. 24 out of 1830 reviews
Rating 2 - Terrible. 18 out of 1830 reviews

Reviews

Verified

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property in Banff! Very clean and modern
Stayed 1 night in May 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. Loved the rooms, views, hot tub, restaurant, and staff was helpful!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location, affiliated restaurants were some of our favorites
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. Hot tubs were spacious
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, clean, gorgeous outdoor area, free bus pass. We can't wait to stay here again!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the hot tub
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, easy parking access
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Made for an enjoyable experience in Banff.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Virginia Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Otter. The staff were all so helpful and knowledgeable. The property was beautiful. The views were amazing. The food at Good Folk was beyond expectations. I would absolutely return in a minute. I didn't want to leave.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Ehud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel, great design, great service easy to get to the ski resorts highly reccomended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the outdoor hot tubs awesome
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beautiful rooms amazing hot tubs
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
My parents loved it. Property was clean and staff was very helpful
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great, spacious & ski slopes were easy to access through Roam transit.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was nice being underground. Hotel is very clean and nice!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub is awesome!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves. Very clean place and staff was good .
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aesthetic, great food in restaurants, loved the rooftop hot pools.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Bilal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We loved the restaurant too. The room we got was quite small though…it was tight with our luggage in there
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room and staff. Heated pool was great for the kids!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Romir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, very clean.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome time with my lady. Place was clean relaxing, will be coming back here
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ankush

Liked: Cleanliness, amenities, property conditions & facilities
The staff was really good and room was neat n clean. I really loved staying there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and good. Staff was super friendly and helpful. A nice touch with the great coffee and tea for the rooms. The hot tub area outside was great. We were in room C-278
Stayed 1 night in Apr 2026