I am writing to formally request a refund due to the unsatisfactory accommodation provided in place of the apartment we originally booked and prepaid for—Old Time Bari. The listing we paid for clearly advertised a private apartment with a full kitchen and washing machine, features that were important to us, especially after weeks of travel.
However, just a week before our arrival, we were informed that the original apartment was no longer available, and we were offered an “alternative of the same standard.” Unfortunately, this replacement accommodation was far from equivalent. It resembled more of a hostel environment, lacked a washing machine and kitchen, and did not offer the privacy or amenities we were expecting and had paid for.
We contacted Expedia, who reached out to the accommodation management on our behalf, but our refund request was declined. Given the significant disparity between what was advertised and what was provided, I believe this is an unreasonable outcome.
I have photo evidence clearly showing the difference in standard between the accommodation we paid for and what we received. I respectfully request that this issue be rectified with a full or appropriate partial refund.
Thank you for your attention to this matter. I look forward to your prompt resolution.
