“Very comfortable room and beautiful surrounding area. Great patio on second floor to view the area and relax with a book or your favorite beverage. Been there a few times and it doesn’t disappoint.”
“I have never been spoken to or treated so poorly by someone working in customer service.
The hotel was unable to honor the reservation I had booked, which was frustrating and incredibly inconvenient on its own. What made the experience completely unacceptable was the way the front desk employee handled it. Rather than acknowledging the issue and making any real effort to help correct the hotel’s mistake, she was rude, dismissive, confrontational, and repeatedly pushed the responsibility back……
“Centrally located between Millersburg and Berlin, the Berlin Resort is clean, comfortable and convenient. The staff is exceptionally friendly and helpful, and the full breakfast is a welcome touch. We highly recommend!”
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