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关于柳树训练中心酒店的点评

3 out of 5
柳树训练中心酒店
Great North Road, Wyboston, Bedford, England

点评

8.2

很好

10 分 - 超赞。134 条好评，共有 342 条点评" "
8 分 - 还可以。133 条好评，共有 342 条点评" "
6 分 - 一般。45 条好评，共有 342 条点评" "
4 分 - 很差。21 条好评，共有 342 条点评" "
2 分 - 糟糕。9 条好评，共有 342 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Steven

商务旅客
Nice grounds, however been asking for receipt for stay for several days and they still have not sent it, probably an Expedia issue rather than the hotel….
2024 年 5 月入住 7 晚

8/10 还可以

Mandeep

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Garry

满意：清洁度、员工和服务、住宿条件和设施
Brilliant place.
2024 年 5 月入住 1 晚

6/10 一般

Saher

满意：住宿条件和设施，清洁度
My recent visit was marred by a significant oversight that significantly impacted guest experience. While the accommodations themselves were satisfactory, the failure of the hotel staff to mention a planned road closure leading to the hotel created unnecessary inconvenience for myself and fellow guests. This lack of communication led to wasted time and petrol as we struggled to find alternate routes. Despite this issue, the hotel's ambiance and cleanliness were commendable. However, I would suggest a minor improvement in room amenities by providing tissues for guests' convenience. In conclusion, while the stay at the willows training centre had its merits, the failure to communicate the road closure overshadowed the overall experience. I hope the management takes this feedback into account for future guest interactions.
2024 年 3 月入住 1 晚

6/10 一般

Simon

2024 年 1 月入住 1 晚

10/10 超赞

Christopher

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

Kurt

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Jessica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Second stay here and was just as great as the first time! Shame about the breakfast £15 for buffet that had been sat under a heat lamp and gone stale and tough no fresh turnover of food.
2023 年 12 月入住 1 晚

4/10 很差

Mr CHRISTOPHER J

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor Value and Cold room
Greeting at reception was nothing better than ok, disinterested and failed to really provide any information. Room was cold with only a tiny heater and the quilt was not sufficient to provide much warmth. I was given a disabled room, which in itself is not a problem but the bed slid around on casters when sat on so I don’t think it would have been very suitable had I been disabled. The bathroom was tatty, with broken panels on the wall. I’d arrived quite late and the buffet looked very unappetising so I went to the bar where I waited 15 minute before someone arrived to serve me. Food was very average although not expensive. Had I paid £70 for the room I would have been disappointed but at £116 I felt ripped off.
2023 年 11 月入住 1 晚
Venue Management 于 2023年12月1日 的回复
Thank you for your feedback. Please accept our apologies for the inconvenience caused during your stay, this isn't the lasting impression of the resort that we would like to leave you with. I have passed your feedback onto the relevant department managers for them to action.I am pleased to say that the remaining rooms at The Willows Training Centre are due to be refurbished (including the room you stayed in) to bring them up to the standard of our newer rooms.We hope to welcome you back to Wyboston Lakes in the future.Kind Regards,Venue Management Team.

10/10 超赞

Mircea

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Simon

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
The room is always great!
Not the first time I’ve stayed. I was left to check in via machine (the Receptionist wasn’t busy),which took a while but with help I acquired the room card and set off. The room was great with a heated towel rail and in good condition. The tea facilities were also great (milk in sachets, Yorkshire tea) and I had a very comfortable bed in which I slept better than at home because it was quiet as always. However, before turning in I went to the bar for a nightcap. The staff were friendly but the room was cold and looked grubby with tired and uncomfortable seating. Nevertheless I am not put off and will continue to use this hotel which is great value and very convenient.
2023 年 10 月入住 1 晚

10/10 超赞

Alison

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

June

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the room apart from the twin beds instead of a double was offered another room but already unpacked and to tired. Had problem with the shower handle and shower door wouldn't shut we told the receptionist they fixed shower door
2023 年 9 月入住 2 晚

10/10 超赞

Peter

Really lovely room and friendly staff will definitely stay here again.
2023 年 9 月入住 1 晚

10/10 超赞

Talbot

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Vfm modern location.
A different but enjoyable experience. The location is on a large complex at the end of a long and winding road. The hotel is modern with free coffee machines and also vending machines fir a midnight snack. Compact rooms supply all you need. Only down side is no AC for hot nights. My Autumn stay was fine. It's not budget but vfm. Breakfast breakfast was good and included fresh fruit sand pastries along with the usual hot selection. Overall an enjoyable stay.
2023 年 9 月入住 1 晚

6/10 一般

Darren

商务旅客
2023 年 9 月入住 1 晚

4/10 很差

Sarah

商务旅客
不满意：客房舒适度，住宿条件和设施
Incrrdibly expensive for a very noisy tiny little room
2023 年 9 月入住 1 晚

4/10 很差

Michael

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
TV didn’t work an cockroach in bathroom
2023 年 9 月入住 1 晚

10/10 超赞

Coral

2023 年 9 月入住 1 晚

8/10 还可以

Alan

2023 年 9 月入住 1 晚

8/10 还可以

Oliver

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really good stay room was great and overall really good value for money.
2023 年 7 月入住 1 晚

10/10 超赞

Derek

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Great hotel, will use again
2023 年 8 月入住 1 晚

10/10 超赞

Georgina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Better than you would expect from the name
It was a little strange going to a training centre for a hotel stay, but I found it to be better than some of the well known common hotels. The staff were all friendly, it was spacious and clean and the food was good
2023 年 8 月入住 2 晚

10/10 超赞

Niall

2023 年 8 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚

8/10 还可以

E D

2023 年 8 月入住 2 晚

8/10 还可以

Victoria

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good location
good location & just what we needed
2023 年 8 月入住 2 晚

10/10 超赞

John

2023 年 8 月入住 1 晚

10/10 超赞

Gwenda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Guest
The Willows is in a very quiet area. Parking was good. Amenities in the area were not great but food on site was good. Near A1 but no traffic noise. Plenty of green space. Would stay again Staff very friendly
2023 年 8 月入住 1 晚

8/10 还可以

Stephen

2023 年 8 月入住 1 晚

6/10 一般

Paul

2023 年 7 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Lovely hotel. Friendly reception and bar staff. Expensive bar. Basic rooms but pleasant enough
2023 年 7 月入住 1 晚

8/10 还可以

Richard

满意：住宿条件和设施，员工和服务
2023 年 7 月入住 1 晚

6/10 一般

Martyn

满意：住宿条件和设施，清洁度
2023 年 6 月入住 1 晚

10/10 超赞

Ethan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚

8/10 还可以

Edward

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

10/10 超赞

Garry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing - always have a great stay here
2023 年 6 月入住 1 晚

10/10 超赞

Jon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

8/10 还可以

Carol

满意：住宿条件和设施，清洁度
It was a very clean and quiet location, with easy access to the other areas of the complex. Staff were polite and very friendly. However it was an extremally hot evening and the ice machine had broken down. i requested that maybe someone could go to the other area to get some ice and was told that I could try as ther was no one on hand to go get any. So we did not buy any drink from the bar.
2023 年 6 月入住 2 晚

10/10 超赞

Garry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This place is an absolute bargain. Clean, new, great food and extremely friendly staff. A bargain for the price you pay, will definitely return.
2023 年 5 月入住 1 晚

8/10 还可以

Nicola

满意：清洁度、员工和服务、住宿条件和设施
It was good for a night but unfortunately there was nowhere nice to eat
2023 年 5 月入住 1 晚

10/10 超赞

Lorraine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were professional, friendly and well turned out. The Willows is in a lovely setting with other amenities near by.
2023 年 5 月入住 1 晚
Hannah Franklin - Head of Reservations 于 2023年05月17日 的回复
Thank you for your review, we hope to see you again!

10/10 超赞

Darren，Hereford

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Room was perfect for the night. Very clean and all in good condition, The shower wasn’t great, but overall a very good room at a fab price
2023 年 5 月入住 1 晚
Hannah Franklin - Head of Reservations 于 2023年05月17日 的回复
Thank you for your review, we hope to see you again!

10/10 超赞

Lara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 1 晚
Hannah Franklin - Head of Reservations 于 2023年05月17日 的回复
Thank you for your review, we hope to see you again!

10/10 超赞

Martin

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is modern and clean. Great service at the desk despite being late to check in.
2023 年 2 月入住 1 晚
Hannah Franklin - Head of Reservations 于 2023年03月16日 的回复
Thank you for taking the time to leave us a review, I am pleased to see you have marked us 5 out of 5 I do hope we can welcome you back soon!

8/10 还可以

Jamie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice find.
Easy check in. Good facilities but a bit of a walk through the corridors to room. Room had a small kitchen and fridge which was good. Nice a warm, clean and comfortable.
2022 年 11 月入住 1 晚

8/10 还可以

Laura

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
comfy spacious room
comfy spacious room. Would of liked a little fridge in the room. Check in was easy and quick.
2022 年 11 月入住 1 晚

10/10 超赞

Laura

2022 年 8 月入住 1 晚

10/10 超赞

Peter

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚