Boston Bedford Public Library Hotels

"It was fine, clean and comfortable. We were a little disappointed because the pool was out of order. We picked it partly because they had a pool. Also, their website said they have a cot available which we needed for one of our kids (who can’t share a bed) and they didn’t have it. Also, we had to pay extra for guest number 4 (total close to $200 for one night) and then only had towels for 2 people. We asked for it and they never brought it and we had to ask again late."

"Love this property! The room is beautiful, with a kitchen and the bed-like sleeping on a cloud! I loved the shower! I loved the soaps attached to the wall. The pool was great and the breakfast was delicious. My husband says it would be nice if the breakfast ran until 10. The noon checkout is great, too! This place is our favorite!"

"Had a great experience at the Courtyard Boston Billerica/Bedford. The staff was incredibly friendly and accommodating from the moment we arrived. They were kind enough to offer us an early check-in, which was amazing and very appreciated. Ironically, we ended up getting stuck at the rental car counter longer than expected and didn’t even need the early check-in after all, but the gesture alone really stood out. Once we arrived, the check-in process was fast, easy, and stress-free. Overall, a really pleasant stay with excellent customer service. The only thing I would change are the beds because that was the most uncomfortable bed I have ever slept in"

"I stayed for one night because the other hotel I booked had overbooked and didn’t have a room for me. The first room the staff gave me had trash bags and bags full of stuff. It looked like they gave me somebody else’s room then at one in the morning, someone opened my room door up and startled me out of my sleep. That was a very scary experience. Then I took a shower. The bathtub did not drain properly and put the icing on the cake. There were stains on every towel in the room. I won’t be back."

"Out of the way but close to highways. Made exploring easy. Rooms need more storage for clothes."

"Under construction lobby. An alarm went off for 25 minutes in all the hotel and firefighters were called"

"The hotel was extremely clean and orderly and the staff was exceptionally friendly and professional."

"So clean"

"The hotel management canceled my reservation without any explanation, improperly packed my clothes and personal belongings, and left all my clothes heavily wrinkled. Despite the obvious mistake, the hotel never acknowledged the issue. Instead, they reassigned me to a lower-category room at a cheaper rate and offered no solution regarding either the price difference or the condition of my clothing. I emailed both the General Manager and the Regional Manager, including photos and my contact information, and received absolutely no response. Terrible experience and extremely disappointing support from the hotel staff."