Our only complaint was that there was confusion between the property owner's policy on when access info is sent and what Expedia says on website and in emails. The Owner only releases the Access Code about an hour prior to the booking, Expedia says 2-3 days and sends emails saying "If you have not heard about access contact the owner". I understand the Owner's view and he does not want people checking in early BUT many people from outside UK will not have set up internet access so getting access info on arrival is not always going to be easy. We have used AirBnB type accommodation often and almost always get access info before we leave home and frequently only set up internet access or install a chip in our phones once we get settled in. Apart from this 'confusion' the property is really very nice. At the least if access codes will only be provided an hour prior to arrival then this needs to be made very clear in advance and both the owner and Expedia should say the same thing,