2/10 糟糕
真实旅客
2018 年 9 月 28 日
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
寄存的行李遺失在飯店內 My handcarry luggage was lost in hotel
這是我整趟行程最糟糕的經驗,我寄放在飯店的登機行李被飯店弄丟了,差一點沒有辦法出境,check out以後飯店櫃台告訴我會把我的行李鎖起來放在飯店的儲藏地方,但我傍晚五點回到飯店要提領行李去機場時,東西都在原地卻少了一紙箱,裡面全是我要登機的手提行李,包含最重要的文件夾(包含簽證及出差的報銷單據及現金)和購買的手工木製禮品,longchamp手提袋,克羅埃西亞紀念品,自己私人的用品如烘罩,上衣,薄外套等.我真的很希望飯店能善盡職責找出竊賊,歸還我的文件和物品,這讓我對塞爾維亞的印象整個大打折扣.不希望有別人也吃虧上當.
It is a horrible experience in Serbia that my hand carry luggage was lost in the hotel. After check out the room, I leave four pieces on the corridor, two luggages, one paper box and one laptop as told by the front desk. I was told that my luggage will be stored in the hotel's locked room so I leave for a short walk in city center. Yet, when i return to hotel in the afternoon to collect my luggage, one paper box was lost. This includes my hand carry Longchamp bag, documentary folder which contains my Serbian visa and all the traveling receipts from Croatia to Serbia, the handmade wooden presents, my clothes and personal use equipment. I almost miss my flight after the long search in the hotel and the policeman told my translator that I need to report and make a record to regain a new visa for leaving the country. It really caused a nightmare to me and I really hope it won't happen to anyone again. I did not get any compensation from the hotel yet but I do expect them to find my documentation folder and please send it back to me because it is really important to me.
真实旅客
2018 年 9 月入住 6 晚