I arrived and was told that due to a technical error between Hotels.com and the hotel itself, there was no room for me. However, the receptionist (Stefan I think was his name) was very very helpful, and offered to store my luggage so I can pick up my Berlin Marathon runner's pack while he looked for alternative accommodations. Two hours later I came back to a ready reservation at another excellent hotel that was close by (my request as I wanted somewhere close to the marathon's start). Although I did not stay here, I'm sure it would've been great with staff service such as this.
