Dharamshala Bhagsunag Waterfall Hotels

"I not the person who writes negative review on any thing but this time i am very very disappointed how the staff treat with my brother and sister after i left there are a guest too . I have stayed in Hyatt multiple time in all different countries and always referred to all my family’s and friends now i won’t recommend to any of my family & friends this Hyatt dharamshala really disappointed me so i will never re book again, one more thing I left some things behind by mistake but they didn’t even ask me and disposed it, Normal All the Good hotel they ask the Guest first what to do with the things left behind before they disposed. "

"We have spent over 78,000 rupees for 4 rooms and once I booked the rooms the hotel contacted me and asked me what we needed for my mums accessibility needs. We have even emailed the hotel prior to ask for either a raised accessible toilet seat / commode. I was told that they had wall mounted toilets whilst I was already on the way to the hotel and had set off on a 7 hour journey when they contacted me whilst I had no wifi. I sent pictures of the toilet seat that was required for my disabled mother. Once we arrived at the hotel they said they could not accommodate this. They asked for a further INR 21,500 for an accessible room that didn’t have the height of the toilet seat that my mother required in the emails prior to my stay. I only booked this hotel as it was advertised as being wheelchair accessible and disability friendly. Ishant the front desk member of staff said he could provide a commode for a total of 5500 rupees which is around £50 gbp sterling. This I find disgusting when we expressed our needs as soon as the 4 rooms had been booked. Firstly as if another disabled customer visited this hotel next week how would they then assist this disabled customer with the same disability if they have no interest in keeping a raised toilet seat / commode on the hotel grounds. Secondly when I asked to speak to a manager for the front of house office this was refused. We were told to visit the restaurant to spend time there whilst they were trying to sort out the toilet seat c"

"Terrible facilities. NO HOT WATER FOR FIVE OF SEVEN DAYS I NEED AS THERE. staff nice but hotel owners/operators don’t care. First booking I couldn’t make trip and notified slightly less than 72 hour prior and they charged me for a full seven night stay. There’s lots of other places to stay nearby, I am sure with hot water and better service. Their call center shouted and hung up on me once I mentioned “review”. "

"The room was very clean and the staff were incredibly helpful, including helping me book cabs as a female traveler and to help suggest places for me to visit during my stay. My only piece of constructive feedback was the breakfast, because they didn't have a hot breakfast buffet during my stay due to low occupancy. I understand that they need to be economical about food and certainly don't want to waste it, but then I think that should be communicated to travelers when booking or some kind of discount or voucher should be offered, since we are still paying the full price but not having the amenity that a 5-star hotel should come with. "

"Staff was not cooperative at all. I don't know why but they don't allow food to be served in room. We had our 1 year old baby and was asking if you can or we can take the dinner in room because outside it was very cold but strangely denied the request. Also, we were having breakfast in there restaurant before checkout and it 11AM, and they said you need to leave the room because next guest will come and we need to clean, we said please allow us 5 mins to finish the breakfast, our bags are already packed, we just need to take them out and we will do after finishing breakfast in 5 mins but they said so sir you need to leave the room right away. We forcely have to leave the breakfast in mid and get our bageges out. This is not al all cooperative behaviour. Apart from these, rooms were decent and view was good. Staff behaviour can be improved."

"The property is very well maintained, with great attention to detail and service. The rooms with a view has a genuinely fantastic view of the Dhauladhar Range, especially room 405 and the ones next to it. The food was also great in taste and quality. The breakfast menu is limited but great in taste. "

"Amazing hospitality lovely staff"

"We had a wonderful stay at your hotel. The rooms offer a stunning view that truly enhanced our experience. The entire staff was professional and welcoming, but we would like to extend a special thanks to Himmat ji, who meticulously looked after every detail of our stay. ​The culinary experience was equally impressive, with delicious food served throughout our visit. Additionally, the hotel’s location is perfect—within walking distance of the local market, Bhagsu Temple, and the waterfall, and conveniently situated for the 10 km trekking trail. Thank you, Himmat ji, for making our trip so memorable!"

"It wasnt found nor an option fr cancellations. The number given were not acessible i think its fake dont book my money got wasted."