Charlotte Billy Graham Library Hotels

"The staff were not helpful or knowledgeable about the airport shuttle schedule."

"Brittany at the front desk was great! Overall great experience."

"The floor was nasty... like nobody mops it. Swiped a little white towel on the bathroom floor it was straight brown, the towels had hair.. i genuinely had higher expectations. Other then that the room looks great. I felt disgusted and uncomfortable to walk barefoot though. Big issue! "

"Dog friendly with a small fenced in area, great fitness room, nice bar with food and fire pit area. Very clean hotel. Quiet at night. Will definetly stay again when in Charlotte "

"Bjorn at the front desk was great. The rooms were ergonomic simple and good well done. There breakfast was also good. "

"The airport shuttle was prompt but the driver confusing about which Hyatt I was going to, insisting that I tell her what phone number I called for a ride. The staff from all 3 shifts that i encountered were overall “indifferent”. I needed help with my luggage and there was no one to assist. I could accept that at night but in the daytime at check out that was ridiculous. I was told that housekeeping would normally help, but they weren’t available. I am disabled so it was a struggle for me to get my bags on the cart and down to the lobby as I waited for my ride. I had asked for a late check out but was denied only after they asked my room number and my name - hmmm. I saw a housekeeper as I was retrieving a cart so I asked the front desk clerk if that housekeeper could help me with my luggage and she said “No, they are all on lunch break.” (So if they were all at lunch, then they weren’t cleaning rooms so why couldn’t I have a late check out?). Breakfast was very disappointing. I was really looking forward to breakfast since I had stayed in a Hyatt Place only one other time, in Atlanta, and it was really great. This breakfast did not compare. "

"Awesome"

"The room was great! There was a problem with the door latching, but minor. The staff was awesome, very friendly and attentive."

"The rooms are designed definitely for travels. The hotel is very well maintained, and the breakfast selection was one of the best."