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关于伯明翰史特拉塔朗酒店 - 贝斯特韦斯特辛尼雀精选系列酒店的点评

4 out of 5
伯明翰史特拉塔朗酒店 - 贝斯特韦斯特辛尼雀精选系列酒店
225 Hagley Road, Birmingham, England

点评

7.4

还可以

10 分 - 超赞。266 条好评，共有 1000 条点评" "
8 分 - 还可以。380 条好评，共有 1000 条点评" "
6 分 - 一般。199 条好评，共有 1000 条点评" "
4 分 - 很差。97 条好评，共有 1000 条点评" "
2 分 - 糟糕。58 条好评，共有 1000 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.2/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Pui Shan Emily

2021 年 10 月入住 2 晚

6/10 一般

K S Kelly

2020 年 3 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 6 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is very new and location is great near by the city.
2018 年 11 月入住 1 晚

8/10 还可以

CHING MAN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 1 月入住 1 晚

4/10 很差

Stevie

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Poor service in a stinky room
Stopped several times but might be the last tiny room that stank told reception wasnt moved but was given airfreshner had to cancel 2nd night dudnt get any money back understanding as gone into second day but asked if i could have a voucher for the breakfast i had paidfor butcouldnt have as I've visited hotel before and would be back thought it would be ok got told a straight no very poor relationship. Its ok having pretty girls on reception but not if they dont know hospitality
2023 年 12 月入住 2 晚
Matt Ward 于 2023年12月20日 的回复
Dear StevieMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

8/10 还可以

Helen

2023 年 12 月入住 1 晚

8/10 还可以

Ashley

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚
Matt Ward 于 2023年12月20日 的回复
Dear AshleyMany thanks for your recent post, though I was sorry to learn of the issues you had, please accept my sincere apologiesWishing you a happy Christmas Yours sincerely Matt WardGeneral Manager

10/10 超赞

Debbie

2023 年 12 月入住 1 晚
Matt Ward 于 2023年12月20日 的回复
Dear DebbieMany thanks for your lovely post, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

Damian

满意：清洁度、员工和服务、客房舒适度
Small rooms
Small rooms but everything you need clean and comfy For the price can’t complain
2023 年 12 月入住 2 晚
Matt Ward 于 2023年12月11日 的回复
Dear Damian Many thanks for your recent review.Yours sincerely Matt WardGeneral Manager

10/10 超赞

Andrew

2023 年 12 月入住 1 晚
Matt Ward 于 2023年12月6日 的回复
Dear AndrewMany thanks for your lovely rating, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 超赞

Daniel，BURNTWOOD

2023 年 12 月入住 1 晚

8/10 还可以

Davina

团体旅客
Rooms cold and awkward shape
2023 年 12 月入住 1 晚
Matt Ward 于 2023年12月6日 的回复
Dear DavinaMany thanks for your lovely rating. Yours sincerely Matt WardGeneral Manager

2/10 糟糕

Pushpa

2023 年 11 月入住 1 晚
Matt Ward 于 2023年12月6日 的回复
Dear Pushpa Many thanks for your post, though I was disappointed to see your rating, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 超赞

Kulvinderjit

满意：清洁度、住宿条件和设施、客房舒适度
Good hotel
It is a nice hotel.and has a good breakfast.It is spotless and has all of the mod cons. The duvet is very thin and it was very cold. The heating did not work. The walls are very thin and you can hear other people's conversations. Apart from that it was good.
2023 年 11 月入住 1 晚
Matt Ward 于 2023年12月6日 的回复
Dear KulvinderjitMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 一般

Dolyanna

满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Building needs maintenance or price needs review
The staff were really friendly and helpful. However, the room was cold. There was no hot water and they told me I have to let it run for 10 min before it warms up which is such an environmental waste. Eventually it dies warm up but it’s not hot. The cleaner never cleaned my room and I stayed two days. The soap dispenser was empty.
2023 年 11 月入住 2 晚
Matt Ward 于 2023年12月2日 的回复
Dear DolyannaMany thanks for your review, it really is appreciated, though I was sorry to read of your issues. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 超赞

andrew

2023 年 11 月入住 1 晚

10/10 超赞

Nikki

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staff. Warm clean and comfortable. Nice breakfast. Parking available.
2023 年 11 月入住 2 晚
Matt Ward 于 2023年12月2日 的回复
Dear NikkiMany thanks for your review, it really is appreciatedYours sincerely Matt WardGeneral Manager

6/10 一般

Mrs Rae

满意：员工和服务，清洁度
A lot of noise coming from other Hotel guests late at night.
2023 年 11 月入住 4 晚
Matt Ward 于 2023年11月28日 的回复
Dear Mrs RaeI was sorry to read your post and learn of the interruptions, caused by other clients. Please accept my sincere apologies for this Yours sincerely Matt WardGeneral Manager

6/10 一般

lee

2023 年 11 月入住 3 晚
Matt Ward 于 2023年11月22日 的回复
Dear LeeMany thanks for your post, though I was disappointed to see your rating. Please accept my sincere apologies for any shortfall in service and experience. Please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 一般

Barry

2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月17日 的回复
Dear Barry Many thanks for your recent review, though I was sorry to read your score. Please accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

6/10 一般

Abid

Fair
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月15日 的回复
Dear AbidMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

H lee

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚
Matt Ward 于 2023年11月12日 的回复
Dear H leeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

4/10 很差

Lee

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Poor heating. Only a small oil plug in heater in November. Very cramped room but did like that iron and hairdryer were provided. Door also did not double lock from the inside.
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月12日 的回复
Dear LeeMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 还可以

John

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My stay
This was my first time staying here, as previously stated the shape of the building leads to an interesting room. The room was a tight fit but fine for a solo travels and more than suitable for my needs. The only complaint all but a small one was the pressure from the shower was not very strong although just about strong enough for my needs. The breakfast was as to be expected and the waiting staff were very good. One complaint that I have was with reference to the parking, at the entrance to the hotel is a parking meter which you can pay for the parking the machine has signs informing you to pay, which I duly did, on entering the hotel the reception staff in formed me that the parking was free to hotel guests and that if I contacted the head office I could get a refund. I would recommend that hotel guest are informed prior to arrival that there is no need to pay for parking.
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月12日 的回复
Dear JohnMany thanks for your kind review, it really is appreciated Yours sincerelyMatt WardGeneral Manager

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施
This was a great place to stay! The only issue was the room was too warm . The heating couldnt be turned down. Apart from that it was excellent. Fully recommended will stay there again.
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月8日 的回复
Dear MarkMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 很差

Louise

满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Very nice stay spoilt by the rudeness and agressive attitude of the chef ? at breakfast and dismissive attitude of the on diuty breakfast manager. For this reason I would not stay again.
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月7日 的回复
Dear LouiseI was disappointed to read your comments and experience and would welcome any additional feedback you can offer me. Please feel free to reach out to me, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 还可以

Samuel

商务旅客
满意：员工和服务，清洁度
2023 年 11 月入住 3 晚
Matt Ward 于 2023年11月7日 的回复
Dear SamuelMany thank for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

Nasir

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Matt Ward 于 2023年11月7日 的回复
Dear NasirMany thanks for your kind postYours sincerely Matt WardGeneral Manager

6/10 一般

James

商务旅客
满意：员工和服务
Very noisy, inconsiderate people banging doors and music on loud
2023 年 10 月入住 1 晚
Matt Ward 于 2023年11月6日 的回复
Dear James Many thanks for your post, though I was sorry to learn of the interruption's that you experienced from other clients. Please do accept my sincere apologies and feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 超赞

Kenneth

满意：清洁度、员工和服务、住宿条件和设施
Staff were very helpful and the hotel was clean and comfortable. Breakfast was excellent. Enjoyed my stay and would have no hesitation staying again in the future.
2023 年 10 月入住 2 晚
Matt Ward 于 2023年11月6日 的回复
Dear KennethMany thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

10/10 超赞

Joe

团体旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚
Matt Ward 于 2023年10月17日 的回复
Dear JoeMany thanks for your recent and kind review, it really is appreciated Yours sincerely Matt WardGeneral Manager

8/10 还可以

Polly

满意：客房舒适度，员工和服务
Nice, clean but could do with a bit of tlc.
It's okay. Unusual round building. Rooms nice. A bit tatty, carpet burns, plaster and cracks in furniture and walls. But super comfy big bed and quiet so those are essential. The only ick i had was in the corner of the room i slept at there was a strong smell of urine. It was like the smell at the bottom of a hamster cage. I put up with it though. Told them when i left just so they could clean it. They were very polite and tried to compensate me. But i only told them to make sure they cleaned it for others.
2023 年 10 月入住 2 晚
Matt Ward 于 2023年10月16日 的回复
Dear Polly Many thanks for your recent post it really is appreciated.I was sorry to learn of you issue, please feel free to reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

10/10 超赞

Sanaa

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Matt Ward 于 2023年10月11日 的回复
Dear SanaaMany thanks for your amazing review, it really is appreciated.Yours sincerely Matt WardGeneral Manager

10/10 超赞

Laura

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A great stay - no issues
2023 年 9 月入住 1 晚
Matt Ward 于 2023年10月2日 的回复
Dear LauraMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

April

满意：员工和服务
2023 年 9 月入住 1 晚
Matt Ward 于 2023年10月8日 的回复
Dear AprilMany thanks for your recent post, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

Ange Samuelle

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
Free and easily accessible parking, friendly staff and comfortable bed. However, the room was quite small and cleaning wasn’t the best.
2023 年 9 月入住 1 晚
Matt Ward 于 2023年10月2日 的回复
Dear Miss SamuelleMany thanks for your lovely review, it really is appreciated. For future reference, we do have multiple room types, with Executive being much largerYours sincerely Matt WardGeneral Manager

8/10 还可以

Khadiza

满意：清洁度、员工和服务、住宿条件和设施
Easy to find
2023 年 9 月入住 1 晚
Matt Ward 于 2023年10月2日 的回复
Dear KhadizaMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager

4/10 很差

Hemma

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Matt Ward 于 2023年09月26日 的回复
Dear Hemma Many thanks for your review, though I was disappointed to see the rating. If I can support further, please do let me know Yours sincerelyMatt WardGeneral Manager

8/10 还可以

Anthony

满意：清洁度、员工和服务、住宿条件和设施
Great location for central Brum. Safe parking was a bonus Breakfast was first class We were lucky to get a refurbished room Staff were friendly and efficient Definitely stay here again
2023 年 9 月入住 2 晚
Matt Ward 于 2023年09月25日 的回复
Dear AnthonyMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

10/10 超赞

Karl

满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Matt Ward 于 2023年09月25日 的回复
Dear KarlMany thanks for your lovely review, it really is appreciated Yours sincerely Matt WardGeneral Manager

6/10 一般

MR KOJI

2023 年 9 月入住 7 晚
Matt Ward 于 2023年09月18日 的回复
Dear Mr KojiI was sorry to read your review and thoughts towards your recent time with us. Please accept my sincere apologies for any shortfall on our part.Please do let me know if I can support further Yours sincerely Matt WardGeneral Manager

8/10 还可以

Ynyr

商务旅客
满意：清洁度、员工和服务、客房舒适度
Clean and tidy and overall a decent enough stay - my only negative comment is regarding the shower in my room - very poor water pressure (my room was on 7th floor) and it is a shower over the bath with a shower curtain feels a bit 1980's.
2023 年 9 月入住 1 晚
Matt Ward 于 2023年09月18日 的回复
Dear YnyrMany thanks for your recent postYours sincerely Matt WardGeneral Manager

8/10 还可以

Roland

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚
Matt Ward 于 2023年09月18日 的回复
Dear RolandMany thanks for your recent postYours sincerely Matt WardGeneral Manager

6/10 一般

Wendy，Surrey

商务旅客
满意：员工和服务
Could get a nights sleep at least. Just a basic room for a working trip
2023 年 9 月入住 1 晚
Matt Ward 于 2023年11月6日 的回复
Dear Wendy Thank you for your recent reviewYours sincerely Matt WardGeneral Manager

2/10 糟糕

Dilshan

2023 年 9 月入住 1 晚
Matt Ward 于 2023年09月25日 的回复
Dear Dilshan Many thanks for your post, though I was disappointed to read your rating. Are you able to offer me more information to better understand?Please reach out, if I can support furtherYours sincerely Matt WardGeneral Manager

8/10 还可以

Marie

2023 年 8 月入住 3 晚
Matt Ward 于 2023年08月30日 的回复
Dear MarieMany thanks for your recent review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

Gorajala

2023 年 8 月入住 1 晚
Matt Ward 于 2023年09月11日 的回复
Dear Gorajala Many thanks for your kind review, it really is appreciatedYours sincerely Matt WardGeneral Manager

8/10 还可以

martin

满意：清洁度、员工和服务、住宿条件和设施
the room was nice and clean and the room was just right for a short stay .
2023 年 8 月入住 1 晚
Matt Ward 于 2023年08月24日 的回复
Dear MartinMany thanks for your lovely review, it really is appreciatedYours sincerely Matt WardGeneral Manager