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关于考文垂建筑协会运动场希尔顿逸林酒店的点评

4 out of 5
考文垂建筑协会运动场希尔顿逸林酒店
Pheonix Way, Coventry, England

点评

8.2

很好

10 分 - 超赞。228 条好评，共有 503 条点评" "
8 分 - 还可以。157 条好评，共有 503 条点评" "
6 分 - 一般。69 条好评，共有 503 条点评" "
4 分 - 很差。28 条好评，共有 503 条点评" "
2 分 - 糟糕。21 条好评，共有 503 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.4/10

服务设施

8.4/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

Sunny

满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 2 晚

8/10 还可以

Xian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good hotel. Clean, comfortable room. Staffs are all very nice . From city centre is a little bit far, but still a great place to take a break.
2019 年 9 月入住 2 晚
DoubleTree by Hilton at Ricoh Arena 于 2019年09月30日 的回复
Dear Xian, Thank you for sharing your experience with us. I am pleased to hear that you mostly enjoyed your stay with us. Thank you for your feedback; this will be reviewed by our management team. We look forward to welcoming you again in the near future. Kind regards,

6/10 一般

Tsui Wen，Taiwan

满意：客房舒适度，清洁度
Close to train Coventry arena station (around 5 mins walk)

2/10 糟糕

claire

团体旅客, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bathroom had brown stains in the sinkand around plug hole Shower was moldy and dirty Bathroom door was broken on the bottom of the wood Bedroom floor had a massive stain in the middle of it The lift didnt work the whole weekend we were there and staff didnt care or help and we had a person with us with limited mobility We payed a premium to stay in a Hilton and the nova hotel was £200 cheaper with cleaner snd better rooms So disappointed with our stay for our corporate herbalife event Wpuld expect a refund it was so bad
2024 年 4 月入住 2 晚

8/10 还可以

Narinder

2024 年 3 月入住 5 晚

10/10 超赞

Jane

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Arena attached to hotel
2024 年 3 月入住 1 晚

6/10 一般

Carl

满意：员工和服务、服务设施、住宿条件和设施
不满意：清洁度
Staff were lovely and very accommodating and the price seemed good but the room wasn’t particularly clean. Dust everywhere, stains on carpet, dirt and mould in bathroom and tomato sauce on tv remote. Room itself was spacious and facilities good, just let down a little. Breakfast had a good choice and service good but all the hot food (except sausages) was lukewarm at best.
2024 年 3 月入住 1 晚

8/10 还可以

Inderjit

满意：清洁度、员工和服务、住宿条件和设施
I was told parking is available but I wasn't informed that I had to pay £10. This wasn't a problem but I wish I was informed beforehand.
2024 年 3 月入住 1 晚

10/10 超赞

Hazel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

2/10 糟糕

Rebecca

商务旅客
满意：员工和服务
不满意：住宿条件和设施，服务设施
No rooms with shower available so moved hotels and no offer to pay for taxi. Member of staff on duty was lovely and went out their way to try and help though. Expected more from the Hilton and had to pay out £35.00 in taxi fares.
2024 年 2 月入住 1 晚

10/10 超赞

Medi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely clean hotel with very friendly staff. The room was modern and very comfortable. Only complaint was the distance from the stairs/lift to the room but that is only a minor downside.
2024 年 2 月入住 1 晚

10/10 超赞

Kevin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location and friendly staff
2024 年 2 月入住 1 晚

8/10 还可以

S

Slightly higher than a good ibis hotel, pictures were a little deceiving and cleanliness was not as good as stated in the description. Nice room layout and comfortable bed.
2024 年 2 月入住 1 晚

6/10 一般

真实旅客

商务旅客
不满意：客房舒适度，住宿条件和设施
Noise coming from the warehouse or company opposite the car park. Central heating system not functioning properly, had to ask for electric heater
2024 年 1 月入住 1 晚

6/10 一般

Dave

商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Stiff parking costs, noisy room heating, noisy neighbours, curtains falling off their runner. Below double tree usual standard. Great staff and a superficially nice room let down by niggles
2024 年 1 月入住 1 晚

10/10 超赞

julian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

4/10 很差

Mark

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Ionut Gabriel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely place to stay over night!
I just enjoyed the stay at the hotel, all conditions provided. You basically have everything you need, all the comfort you’re looking for when travel.
2024 年 1 月入住 1 晚

4/10 很差

真实旅客

不满意：客房舒适度，住宿条件和设施
Disappointing
For a Hilton I was disappointed. The shower had no hot water and when we raised it we were told somebody would have a look - they never did. As for parking… it took ages to get out of the car park as there was an event on at the stadium, and we were warned by reception that we may get a letter in the post with a fine but to mention we were guests at the hotel!!
2024 年 1 月入住 1 晚

8/10 还可以

Paul

满意：服务设施
I don’t like the dry air heating on while I am sleeping ,so I was cold in bed.
2024 年 1 月入住 1 晚

8/10 还可以

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mixed Feelings
We stayed because we went to watch a football match, our first night was perfect as The Ardencote Bar was open, service was excellent and food was nice, staff excellent and friendly. After the match we tried to get in the Bar again but it was packed which is fair enough after a match had finished but the other Bar in the building closed and would not serve us, we went back to our room and showered and went back down an hour later as we wanted a drink, it was still busy but you could get to the Bar, then it kicked off as Coventry fans started fighting amongst themselves, we were asked for our safety to move in to reception and wait for them to close and reopen once they had cleaned up, again staff were excellent and we got a free drink. We went back in after an hour or so but then they closed up at 8pm so we had to go back to our room and order food in which was a shame, perhaps our fault slightly as we don’t like to eat too early. My only complaint if it is, is if you have a bar area in the Hotel next to reception please have it open for residents, even if there is only one member of staff on it won’t cost much to keep it open. Apart from that Room was excellent.
2024 年 1 月入住 2 晚

10/10 超赞

MO

2023 年 12 月入住 1 晚

4/10 很差

Tim

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Mediocre
Staff were unhelpful when I made a complaint in relation to the iron innthe room staining my garment.
2023 年 11 月入住 1 晚

10/10 超赞

Titilayo

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful
2023 年 11 月入住 2 晚

10/10 超赞

Lynzi

2023 年 11 月入住 2 晚

6/10 一般

Richard

2023 年 11 月入住 1 晚

10/10 超赞

Claire

2023 年 11 月入住 1 晚

6/10 一般

真实旅客

商务旅客
不满意：清洁度
No transparency about the parking
I was in a room just by a stairwell it was so loud the whole night every time the door shut through the night. My room was so far from the reception and nothing was mentioned to me if they had I would of told them its a struggle for me to walk that far with my bags.
2023 年 11 月入住 1 晚

6/10 一般

Piergiorgio

商务旅客
不满意：客房舒适度，清洁度
Mai più in questo hotel
Camera ampia ma non pulita (ho trovato sporco per terra in vari angoli). Bagno ampio ma male organizzato: nessun gancio per asciugamano vicino alla doccia o al lavandino, appesi in un angolo dietro alla porta. La vasca/doccia (soluzione di per sè poco comoda) non drenava l'acqua: la piletta non mostrava otturazione ma l'acqua rimaneva nella vasca/doccia. Le camere sono disposte su pochi piani molto estesi per cui ho dovuto camminare molto tra reception e la mia camera. Per di più, ascensore non funzionante (per fortuna avevo 1 solo piano da salire/scendere). Di certo non tornerò più in questo hotel ...
2023 年 11 月入住 1 晚

4/10 很差

Eugene

商务旅客
不满意：员工和服务
Not great
I stayed 3 nights, the lift wasn’t working the whole weekend, walked up the 3 flights of stairs and my keycard wouldn’t work, had to go down, the man on reception didn’t seem bothered that I had to climb the stairs again, he just said, oh maybe your card key was next to your phone! No it wasn’t! The kettle was leaking too!
2023 年 11 月入住 3 晚

8/10 还可以

Rayad

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and spacious
Room was nice and spacious, clean and comfortable. Room was far from reception and felt like I was walking for hours to get there. Also lift was out of order. Adding the distance from the carpark to the hotel we struggled as my wife has issues with her feet.
2023 年 11 月入住 1 晚

4/10 很差

Andrew

与家人出行
满意：客房舒适度，清洁度
All abit underwhelming
Greeted by a bunch of pissed footy fans Lift mostly broken (only 1 lift) Reception staff were stressed and did their best but they should have had more staff. Some of the rooms / bathrooms need attention
2023 年 10 月入住 2 晚

8/10 还可以

Claire

与家人出行
满意：员工和服务，清洁度
Car park felt unsafe and the outside of the hotel felt unsafe.
2023 年 10 月入住 2 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚

8/10 还可以

Matthew

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Pretty good, large rooms, good view of football pitch. A/C would not work in room, so quite warm, could not be fixed, so had to get reception to open sliding doors, Health & safety reasons, could only be opened 6 inches and locked in place.
2023 年 9 月入住 1 晚

4/10 很差

Stewart

与配偶出行, 商务旅客
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
No hot water in shower. Got moved room - aircon broken. Could do with more than one member of staff for it's size. A bit tired
2023 年 9 月入住 1 晚

2/10 糟糕

Vinod

与家人及幼儿出行
The hotel was very dark, except for the reception area. Room window was smaller than a normal bathroom window...very dark room. Our room's floor was making noise when you just walk on it...feels like a cheap motel room. It's no way near to Hilton's standard.
2023 年 9 月入住 2 晚

6/10 一般

Joshua

与家人出行
满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
2023 年 9 月入住 1 晚

8/10 还可以

CRAIG

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 3 晚

4/10 很差

Rebecca

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

8/10 还可以

Neil

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location
Great hotel in a good location. Would use again. Breakfast area could be in a better location but a good breakfast available.
2023 年 9 月入住 1 晚

2/10 糟糕

David

商务旅客
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Dont bother if in a wheelchair.
As a disabled traveller who had booked an accessible room I was shocked at what I found. Firstly the accessible rooms are approximately 200yrs away from the lifts. No PEEP was done on arrival either. Then the terrible design of the room didnt allow for my wheelchair to get past the bed to enable me to fully enter the room. I had to wait for house keeping to come and remove some furniture, to then move the bad to make the room at least somewhat accessible. To complete the farce the accessible room didnt even meet the minimum legal requirements in terms of space or having a pull cord by the bed. Also asked for a call back from the hotel manager which never came.
2023 年 9 月入住 1 晚

8/10 还可以

Sandra

2023 年 9 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good hotel. Inside the Ricoh Arena stadium.. Big rooms and good breakfast choice. Quite a long walk from reception to the rooms
2023 年 8 月入住 1 晚

4/10 很差

alistair

商务旅客
满意：员工和服务
不满意：客房舒适度，住宿条件和设施
hotel could have been much better
we booked 4 rooms in the hotel and none of the air condition units in the room worked, we were provided large tower fans that were really useless as it just circulated warm air. no option to open the window as they are fixed closed. the gym is also really underwhelming, cables didnt work, only cardio equipment and some smaller weights
2023 年 8 月入住 1 晚

4/10 很差

ajay

不满意：住宿条件和设施
rooms were so far from reception entrance and exit also lifts, had a mezanine floor to rooms with a disabled person very difficult was not informed at time of booking ,no electics working at all 2nd room
2023 年 8 月入住 2 晚

8/10 还可以

Thomas

与配偶出行
This hotel is very nice but to get to your room is about a 10 minute walk and had to climb up stairs as well as a lift You have to pay £8.00 to park your car in the car park
2023 年 8 月入住 1 晚

2/10 糟糕

shakeel

团体旅客, 商务旅客
满意：员工和服务
不满意：住宿条件和设施
There was no hot water in shower in both rooms
2023 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful time, the kids loved it
2023 年 8 月入住 1 晚

10/10 超赞

Angela

满意：清洁度、员工和服务、住宿条件和设施
Staff attentive and rooms were lovely and clean, breakfast excellent
2023 年 7 月入住 1 晚