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关于麦克唐纳伯灵顿酒店的点评

4 out of 5
麦克唐纳伯灵顿酒店
Burlington Arcade/126, Birmingham, England

点评

8.2

很好

10 分 - 超赞。411 条好评，共有 1000 条点评" "
8 分 - 还可以。339 条好评，共有 1000 条点评" "
6 分 - 一般。141 条好评，共有 1000 条点评" "
4 分 - 很差。70 条好评，共有 1000 条点评" "
2 分 - 糟糕。39 条好评，共有 1000 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Shu Yu

2023 年 8 月入住 1 晚
Lyndsey 于 2023年09月1日 的回复
Hi Shu LuThanks for the great review, I do hope we will see you again soon. Kind regards Lyndsey

10/10 超赞

Olga

满意：清洁度、员工和服务、住宿条件和设施
Enjoyed my stay!
2024 年 3 月入住 1 晚
Lyndsey 于 2024年04月16日 的回复
Hi Olga Thanks for the 5* review. I do hope we can welcome you back soon. Kind regards Lyndsey

8/10 还可以

Paul

2024 年 3 月入住 1 晚
Lyndsey 于 2024年04月16日 的回复
Hi Paul Thanks for the great review! I hope we can welcome you back soon :) Kind regards Lyndsey

10/10 超赞

Christopher

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Hotel is right in Birmingham city centre. You go outside and straight on a major shopping street, just around the corner is the main railway station. The hotel rooms are enormous, websites list the room sizes as sqf, but they should probably mean in square meters instead, as the room I am staying in must be at least a 100 square metres, with ceiling heights well over twice my height. The lady on reception has been particularly friendly and helpful, she helped find the parking, came found me when I got lost going up the stairs to conference rooms, and gives me a friendly hello and smile when I go past. Little touches like this really help make hotels stand out, and you feel truly welcome as guest. So, yeah, cudos to the hotel's HR department and to the hotel manager for hiring great staff and training well. The only slightly negative thing I warn potential guests about, is that although the parking is really close by to the hotel which is great for a city centre, you should check it out beforehand and oreint yourself to the correct exit from the railway station to the hotel as the parking is above, and it's easy to get turned around and go out the wrong exit if you are unfamiliar.
2024 年 3 月入住 1 晚
Lyndsey 于 2024年03月23日 的回复
Hi Christopher Thanks for the 5* Review, your feedback is greatly appreciated. I'm really happy to hear you had a great stay with us and enjoyed your stay with us. Thank you for your kind words about our team, I do hope we can welcome you back soon!

10/10 超赞

Lisa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely place staff were really friendly nice clean room
2024 年 3 月入住 1 晚
Lyndsey 于 2024年03月23日 的回复
Hi Lisa Thanks for taking the time to leave feedback on your stay.I'm glad to see you had a great stay with us and found the room nice & clean, Thank you for your kind words about our staff. We do hope we can welcome you back soon

8/10 还可以

John

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location perfect.
2024 年 3 月入住 2 晚
Lyndsey 于 2024年03月23日 的回复
Hi John Thanks for taking the time to leave feedback on your stay. We do hope we can welcome you back soon

10/10 超赞

Joel

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Lyndsey 于 2024年03月12日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location right outside New Street Station. Quick check in and huge room
2023 年 12 月入住 1 晚
Lyndsey 于 2024年03月12日 的回复
Hi Susan Thanks for the great review, I'm glad our location was convenient for you and you found our check in quick. I hope we can welcome you back soon

10/10 超赞

Shaun

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Lyndsey 于 2024年03月12日 的回复
Hi Shaun Thanks for the great review! I hope we can welcome you back soon :)

4/10 很差

Dharmesh Kumar

商务旅客
不满意：住宿条件和设施，清洁度
The property is undergoing renovation and the room windows were blacked out with scaffolding. The first room was extremely noisy from the loud music from the clubs below. I was eventually given an alternative room, after being told none were available. Lamps weren’t working in the room and carpets are old and tired, giving the room a general feeling of uncleanliness. Bath towel was dirty so ended up using a hand towel. The breakfast and breakfast staff however were very good and attentive. I wouldn’t stay there again.
2024 年 2 月入住 1 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 超赞

Ash

2024 年 1 月入住 1 晚
Lyndsey 于 2024年03月23日 的回复
Hi Ash Thanks for the 5* review! I'm glad to see you had a great stay with us, I hope we can welcome you back soon :)

8/10 还可以

Elina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hieno hotelli, kylmä huone
Hieno hotelli, hyvällä sijainnilla. Henkilökunta oli oikein mukavaa. Hotellihuoneessa oli kylmä eikä lämpötilan nosto tuntunut vaikuttavan lainkaan.
2024 年 1 月入住 3 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 一般

真实旅客

商务旅客
满意：清洁度
不满意：住宿条件和设施
Convenient but not a great nights sleep
Was woken several times in the night by people shouting in the corridors. Location is excellent for trains but also for nightlife (hence the noise). Hotel looking tired with sealant coming away in the bathroom and soft mattresses.
2024 年 1 月入住 1 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
Very central hotel ideal for Dining , shopping and entertainment
2023 年 12 月入住 1 晚
Lyndsey 于 2024年03月12日 的回复
Hi Michael Thanks for the great review, I'm glad to see our location was perfect for you! I do hope we can welcome you back in the future.

2/10 糟糕

Alex

满意：住宿条件和设施
不满意：客房舒适度，员工和服务
2024 年 1 月入住 1 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 超赞

chizoba

2024 年 1 月入住 2 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 一般

Owen

满意：住宿条件和设施，员工和服务
Good value for money, great location
2024 年 1 月入住 2 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
駅近で便利。
駅近で便利。部屋も広く使いやすいが排水に時間がかかるのがイマイチ。
2024 年 1 月入住 2 晚
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

4/10 很差

David

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
Hotel in need of refurbishment
Centre of Birmingham hotel and the bar was closed when we got in around 11:30pm. Room service could not transact my card so i had to follow the attendant back down to the bar to transact the payment there. The decor is very tired. My room was dull and narrow - I just wanted to be out of it.
2023 年 12 月入住 1 晚
lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 还可以

Anthony

与配偶出行
满意：员工和服务
Hotel is in a Great location and has the Christmas market on its doorstep. We asked for a High floor room as we read reviews about noise and with staying on a weekend we thought it would be insane. We can confirm it is very noisy around the hotel if facing out towards the train station. Constant beeping and shouting but thankfully we were on the 5th floor which i would advise asking for as if you are on lower floors you will not be able to sleep. The Air conditioning would not stay on in our room and go off after 5 mins meaning windows were open till we went to sleep. Breakfast is good except if you want a latte or cappuccino don't expect it included as it is £4 extra for this which is insane giving i can go to a Travelodge and get this. Apart from the insane charges for selected things it did its job and put food in our bellys. If you are looking for an older classic hotel in central birmingham this will do the job just be aware of noise and additional charges at breakfast even when its included in your stay.
2023 年 12 月入住 2 晚
lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 还可以

Angie

2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 还可以

Yolanda

与家人出行
满意：清洁度、员工和服务、服务设施
Overall a good stay, however they may need to fix their air conditioning or vent, as it I loud, and as a light sleeper I didn't sleep very well.
2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 还可以

Carrie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Despite niggles would stay again
Love this hotel, stayed on numerous occasions. Great location for train station, shops, Christmas markets, theatres etc. On the negatives my wife is Vegetarian so they want to charge a £5 supplement for avocado on a breakfast and £4 to upgrade coffee to latte at breakfast… The temp in the room couldn’t go below 20’ which was to warm and windows were screwed shut so couldn’t open them. Bar area is nice to sit and chat. Room was spacious
2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 超赞

Ron

满意：清洁度、员工和服务、服务设施、住宿条件和设施
No critiscisms other than cost
2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 超赞

Alan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stay at this hotel several times a year - it’s excellent and highly recommended.
2023 年 12 月入住 1 晚
lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 超赞

Peter

2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 还可以

Natalie

2023 年 12 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 糟糕

Stephen

2023 年 12 月入住 2 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 糟糕

Abdul

不满意：服务设施，清洁度
Lyndsey 于 2024年02月11日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 还可以

TIMOTHY

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Nice
2023 年 11 月入住 3 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 一般

Emma

满意：清洁度
Reception staff a little cold and didn’t allow us to store bags prior to check in. Good location for shopping and transport, but as a result, inside the room we could hear quite a lot of noise from the street. Overall the stay was ok, but I wouldn’t hurry back.
2023 年 11 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 还可以

Kathryn

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Great location Restaurant and reception staff excellent Great breakfast Large spacious rooms Only issue was tv signal gone on quite a few occasions and issue with internet- all reported - BUT no maintenance after hours!!!
2023 年 11 月入住 5 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 还可以

Adrian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Used this hotel previously as a place to stay while visiting the NEC for Motorcycle Live, close to the railway station. All staff friendly was a bit early for check-in but the hotel kept out bags so we didn't have to carry them around while we waited to check-in. Was remembered by the staff the second morning at breakfast - since our first stay they changed the hot breakfast to a self-serve rather than an order system which I felt was much better. Only minor criticism pillows weren't very thick after resting on them. But good room, comfy bed, and friendly. Will use again.
2023 年 11 月入住 2 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

4/10 很差

Michelle

2023 年 11 月入住 3 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 一般

ELIZABETH

2023 年 11 月入住 1 晚
Lyndsey 于 2024年01月6日 的回复
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

6/10 一般

g

满意：员工和服务，清洁度
不满意：住宿条件和设施
ideal location and pleasant staff but not 4star
2023 年 11 月入住 2 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 还可以

Aloma

2023 年 11 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 超赞

Anthony J

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Whole weekend was faultless, staff an all service a pleasure!!
2023 年 11 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 超赞

Louise

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, spacious room and great location. Only slight complaint would be no fridge in room for drinks to stay cold.
2023 年 11 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

2/10 糟糕

Zawadi

不满意：住宿条件和设施
Property difficult to find and has no parking
2023 年 11 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The light switches are confusing. Not enough towels. Loud rooms.
2023 年 11 月入住 2 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Lovely hotel small room
Lovely hotel with friendly staff only negative is we was offered upgrade for £15 but didn’t feel it was worth it. Room comfortable but small and not much natural light as high window faced another building. Bathroom ceiling paint was peeling.
2023 年 10 月入住 1 晚
Lyndsey 于 2023年12月4日 的回复
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 超赞

Julian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Old station hotel
This is the old station hotel opposite New Street station, so it's convenient for the train and the tram which is right outside. The downside is that it can be very noisy, so either ask for a room at the back of the hotel or wear ear plugs.
2023 年 10 月入住 3 晚
Lyndsey 于 2023年10月30日 的回复
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 一般

Gerard

商务旅客
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
Not 4 Star
It was probably a nice hotel in its day. Public areas are fine and has a nice old world feel. Staff at reception were courteous and pleasant. The hotel is in a great location. My son and I had a twin room. Beds were comfortable but the overall appearance of the room was tired and in serious need of repainting and repair. skirting boards and doorframes not just repainted but replaced. En-suite tiles need re grouting as there were gaps all over the place. This is a 2 star hotel masquerading as a 4 star and living on past glories.
2023 年 10 月入住 1 晚
Lyndsey 于 2023年10月30日 的回复
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

10/10 超赞

Donna

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Superb from check in to check out amazing staff highly recommended
2023 年 10 月入住 1 晚
Lyndsey 于 2023年10月30日 的回复
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 还可以

Tony

2023 年 10 月入住 1 晚
Lyndsey 于 2023年10月30日 的回复
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 一般

真实旅客

满意：客房舒适度，清洁度
Ok no frills
Ok stay, decent nights sleep, room comfortable. Negatives- rooms tired, cold and couldn’t turn up the heating. Check out receptionist wants to learn to smile. Bar shut early.
2023 年 10 月入住 1 晚
Lyndsey 于 2023年10月30日 的回复
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 还可以

Rachel

2023 年 9 月入住 1 晚
Lyndsey 于 2023年10月4日 的回复
Hi Rachel Thank you for taking the time to leave feedback on your stay. I'm glad to hear you have a great stay with us and hope we will see you again in the future. Kind regards Lyndsey

8/10 还可以

Cameron

2023 年 9 月入住 1 晚
Lyndsey 于 2023年09月30日 的回复
Hi Cameron Thank you for the great review, I do hope we will see you again soon

6/10 一般

ASIT

It was alright
2023 年 9 月入住 1 晚
Lyndsey 于 2023年09月30日 的回复
Hi Asit Thank you for taking the time to leave feedback on your stay. I do hope you will try us again in the future. Kind regards Lyndsey