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关于马美逊伯明翰酒店的点评

4 out of 5
马美逊伯明翰酒店
1 Wharfside, Birmingham, England

点评

8.8

超赞

10 分 - 超赞。596 条好评，共有 1004 条点评" "
8 分 - 还可以。247 条好评，共有 1004 条点评" "
6 分 - 一般。95 条好评，共有 1004 条点评" "
4 分 - 很差。42 条好评，共有 1004 条点评" "
2 分 - 糟糕。24 条好评，共有 1004 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

8.8/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

adrian

2023 年 11 月入住 1 晚
Emma Morgan 于 2023年11月13日 的回复
Dear Adrian, Thank you for your 10/10 review, We hope to have the opportunity to welcome you again soon Regards Emma & The team @ Mal

10/10 超赞

Albert

2023 年 11 月入住 3 晚
Emma Morgan 于 2023年11月9日 的回复
Dear Albert, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 还可以

Pauline

满意：清洁度、员工和服务、住宿条件和设施
George was wonderful thank you very accommodating
2024 年 5 月入住 1 晚
Emma & The Team at Mal x 于 2024年05月22日 的回复
Dear Pauline,Thank you for your review,I will be sure to pass your kind words on to George,We hope to see you again soon,Kind Regards

10/10 超赞

Alexandra

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The shower was disappointing
2024 年 5 月入住 1 晚

10/10 超赞

Sean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service
2024 年 5 月入住 1 晚
Emma & The Team at Mal x 于 2024年05月22日 的回复
Dear Sean, Thank you for your 5/5 review and thank you for the positive feedback on our staff,We hope to welcome you back to the hotel again soon,Kind Regards,

10/10 超赞

Leyton Beauty Therapy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was amazing, room great, food, drinks, bar, service all excellent. Just a shame the Mailbox was souless... Not much to do or see in the area, however the Hotel being so good made a very fabulous stay
2024 年 5 月入住 1 晚
Emma & The Team at Mal x 于 2024年05月22日 的回复
Dear Guest,Thank you so much for your 5/5 review i am so happy to see you enjoyed your stay,We hope to welcome you back again soon,Kind Regards

10/10 超赞

Jonathan

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 5 月入住 1 晚
Emma & The Team at Mal x 于 2024年05月22日 的回复
Dear Jonathon,Thank you for your 5/5 review,We hope you choose to stay with us again soon,Kind Regards

10/10 超赞

Lee

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel cost for parking the only issue
2024 年 3 月入住 1 晚
Emma Morgan 于 2024年05月16日 的回复
Dear LeeThank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

8/10 还可以

Andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay. Rooms need a coffee machine.
2024 年 5 月入住 1 晚
Emma Morgan 于 2024年05月16日 的回复
Dear Andrew, Thank you for your 4/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 超赞

Andrea

满意：清洁度、员工和服务、住宿条件和设施
Easy parking. Great location, room excellent. Good food and wine.
2024 年 5 月入住 1 晚
Emma Morgan 于 2024年05月16日 的回复
Dear Andrea, Thank you for your 5/5 review, We hope to welcome you again soon. Regards Emma & The team @ mal

10/10 超赞

Johann

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Emma Morgan 于 2024年05月6日 的回复
Dear Johann, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

6/10 一般

Rachael

满意：清洁度
不满意：员工和服务
2024 年 4 月入住 2 晚
Emma Morgan 于 2024年05月6日 的回复
Dear Rachael,Thank you for your review, It would be great if we could understand how your stay didn't go to plan in order to rectify this for the future.Regards Emma & The team @ mal

10/10 超赞

Sudipan

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent stay , really memorable, comfy, very family friendly , location and staff are great - only things that could be improved were quality of some cooked breakfast items , decor around bath tub and air con (bit difficult to control) but overall absolutely fantastic and probably best hotel in area by far , even versus Radisson. Definitely a fan who would recommend for any kind to stay, any time.
2024 年 4 月入住 1 晚
Malmaison Birmingham 于 2024年05月1日 的回复
Dear Sudipan,Thank you for your review, we are so glad you enjoyed your stay and we can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

10/10 超赞

Penny

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Emma Morgan 于 2024年05月6日 的回复
Dear Penny, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Emma Morgan 于 2024年05月6日 的回复
Dear Andrew, Thank you for your 5/5 review, we appreciate your feedback and hope to welcome you again soon.Regards Emma & The team @ mal

10/10 超赞

PAUL

2024 年 4 月入住 1 晚
Emma Morgan 于 2024年05月16日 的回复
Dear Paul, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Andrea

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Emma Morgan 于 2024年04月26日 的回复
Dear Andrea, thank you for your 5/5 review, We hope to welcome you again Regards Emma & The team @ mal

10/10 超赞

Ife nafisat

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was so beautiful and close walking distance to the city center and the new street station. It was quiet and well secured. The staff were also very attentive and changed my room when I complained about the initial room that was given to me. I would definitely visit here in the future
2024 年 4 月入住 3 晚
Malmaison Birmingham 于 2024年04月17日 的回复
Dear Guest, Thank you for your 5/5 review,I am so happy to hear that you would stay again in the future and that our staff accommodated your needs,We can't wait to welcome you back to the hotel again soon,Kind Regards Emma & The Team @ Mal

8/10 还可以

Beverley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wished hair conditioner was provided
2024 年 4 月入住 2 晚
Malmaison 于 2024年04月14日 的回复
Dear Guest,Thank you for your review and feedback on your stayWe hope you choose to stay with us again soon,Kind RegardsEmma & The Team @MAL

8/10 还可以

Dean

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice stay
2024 年 4 月入住 1 晚
Emma Morgan 于 2024年04月19日 的回复
Dear Dean, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

6/10 一般

Rachel

与家人出行
满意：清洁度
The hotel is situated in a very central position within the mailbox. When checking in the property wasn’t very welcoming as the coffee shop was closed,there was water on the lobby floor and a homeless gentleman was walking around. Having stayed at this hotel many times years ago unfortunately it is a very poor comparison to how it used to be,the decor is very tired,the furniture dated and the bathrooms very basic. That said,it was impeccably clean and the beds were incredibly comfortable.
2024 年 3 月入住 1 晚
Emma Morgan 于 2024年03月31日 的回复
Dear Rachel, Thank you for your comments regarding your stay at the hotel, We thank you for your comments and hope to welcome you again Regards Emma & The team @ Mal

8/10 还可以

Ross

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Emma Morgan 于 2024年03月27日 的回复
Dear Ross,Thank you for your 4/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 超赞

Stephen

2024 年 3 月入住 1 晚
Emma Morgan 于 2024年04月19日 的回复
Dear Stephen, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ Mal

8/10 还可以

Alan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice room, which was surprisingly quiet. Good location for the NIA. Large car park on site, though expensive.
2024 年 3 月入住 2 晚
Emma Morgan 于 2024年03月23日 的回复
Dear Alan, Thank you for your comments, we hope to welcome you again soon Regards Emma & The team @ mal

8/10 还可以

Phuvinder，BEXLEYHEATH

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 1 晚
Emma Morgan 于 2024年03月12日 的回复
Dear Phuvinder,Thank you for your 4/5 review, we hope to welcome you again Regards Emma & The team @ Mal

8/10 还可以

Tenika

2024 年 2 月入住 1 晚
Emma Morgan 于 2024年03月5日 的回复
Dear Tenika, Thank you for your 4/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Janay

2024 年 2 月入住 1 晚
Emma Morgan 于 2024年03月5日 的回复
Dear Janay,Thank you for your 5/5 review, we hope to welcome you again soon Regards Emma & The team @ Mal

10/10 超赞

Keith

2024 年 2 月入住 1 晚
Emma Morgan 于 2024年03月23日 的回复
Dear Keith. Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

David

2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月24日 的回复
Derar David Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ MAL

10/10 超赞

Kristian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Amazing hotel, great location and the rooms never disappoint. Unlike so called high end hotels in the neighbourhood
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Kristian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 还可以

Carla

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Carla, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

rhys

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Rhys, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Manvir

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Manvir, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

hakan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Hakan, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 很差

Lee

不满意：清洁度
Room not very clean, hair & a contact lens were on top of the bed sheets.
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Lee, Thank you for your review, We hope to welcome you again soon we will look in to your comments and thank you for your feedback Regards Emma & The team @ mal

10/10 超赞

RICHARD

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Really like this Malmaison and have stayed several times when in Birmingham for work. Good location in the Mailbox with convenient parking and in walking distance to the city centre. Only slight negative would be that some of the gym equipment could do with an upgrade. Otherwise all great- breakfasts are also a cut above the competition and the bar area has a good atmosphere
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Richard, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Deborah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleased with everything. Thank you to all staff for being so courteous
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Deborah, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Michelle

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely stay but slow service
Lovely stay - a little slow to check in at peak time as there was only one member of staff on the desk with no-one else to help him. Took over 20 minutes.
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Michelle, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

4/10 很差

Julie

2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Julie, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

hewitt

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our Birmingham Go to Hotel, great without fail,
Malmaison is our go to hotel when staying in Birmingham, with its central location and away from any town noise. Fridays checking in only took 1 minute, it was if they knew who we was upon walking through the doors, which was lovely to get our room key and time to settle in, we only stayed in a "standard" room which has so much space with great facilities. We had the hairdryer go bang on us and within 5 mins of letting reception know, it was swapped out. so you cannot fault the service that the hotel offers, being our 4th stay in the last 6 months we will be back again soon enough for the next event in Birmingham
2024 年 2 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Hewitt, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Krisztian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
It was amazing.friendly staff.very comfortable bed.nice lounge and bar.
2024 年 2 月入住 2 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Krisztian, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 还可以

L

满意：客房舒适度，员工和服务
Not the luxurious treat it used to be
We upgraded to a Club room but the lounger chairs had stains all over them. I used to love it when Mal had the snacks and the wine to choose from in the room and it felt like a real treat. Our room was big but it felt grey and empty.
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear L, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 一般

Jay

满意：员工和服务
不满意：住宿条件和设施
Lost some pizzazz
I've stayed before & it was great this time not so much in that the room was a sad state. Fixtures hanging off the wall, grouting missing, really poor sound proofing, out of the three lifts only one worked but luckily I was able to carry my bags up & down the stairs.
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Jay, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

8/10 还可以

Polly

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and great location
Check in wasnt that friendly. Room very comfortable though pillows a bit lumpy/flat! Lovely breakfast and service. Didn’t feel as ‘special’ as when they first opened
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Polly, Thank you for your 8/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

6/10 一般

Catherine

2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Catherine, Thank you for your review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Sudipan

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Amazing, welcoming and baby friendly place - we enjoyed our stay so much. Used the cafe next to reception after we dropped off luggage early. Very convenient. Right next to shops. Room temperature could be easier to control, check in quicker and cooked breakfast could be slightly better. Overall was excellent though and will be first choice in Birmingham when we are next back!
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Sudipan, Thank you for your 5/5 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Janice

2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Janice, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Nnaemeka

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Nnaemeka, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Sue

团体旅客
Fabulous stay
Great stay as always, I’m a regular now, as everyone from reception to housekeeping is just so wonderful, kind and helpful. Nothing is too much trouble.
2024 年 1 月入住 1 晚
Emma Morgan 于 2024年02月19日 的回复
Dear Sue, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal

10/10 超赞

Emma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Emma Morgan 于 2024年01月23日 的回复
Dear Emma, Thank you for your 10/10 review, We hope to welcome you again soon Regards Emma & The team @ mal