The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
Vraiment magnifique hôtel, très bien situé. Nous avions le déjeuner inclus, il y avait beaucoup d’options au menu. Super séjour en famille..
Brigitte
2024 年 3 月入住 2 晚
10/10 超赞
Nicholas
与配偶出行
2024年03月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful hotel. Beautiful room, comfortable bed and a tasty breakfast.
Nicholas
2024 年 3 月入住 1 晚
6/10 一般
Steven,London
与配偶出行
2024年03月7日
满意:清洁度、员工和服务、住宿条件和设施
Breakfast delivery choices poor. No cups and saucers, only mugs.
Steven
2024 年 3 月入住 1 晚
6/10 一般
Katie
与配偶出行
2024年03月3日
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
Hostess in the bar was rude and unfriendly. Another staff member went to seat us (told us the table was available for an hour which was fine) and she came over and said we couldn’t sit there and then had a row with him in front of us about it. Felt really uncomfortable and left.
We spent our money elsewhere (apart from the hotel room we had already paid for). Their loss.
Party on the ground floor on the Friday night was very loud we could hear it in our room on the 7th floor.
Tried to clean our room at 5.15pm when we had just back after being out all day, so didn’t get our room cleaned after the first night.
Really want to like the hotel, but they made it really hard to after our experience in the bar.