6/10 一般
Kristen
与家人出行
2025 年 10 月 28 日
满意：住宿条件和设施
不满意：服务设施，员工和服务
We stayed at the Wingate while spending the weekend at Virginia Tech. The location was convenient, with plenty of restaurants, shops, and amenities within a reasonable distance of the hotel. The bed was comfortable, and the room itself met basic expectations for a short stay.
However, the experience was let down by the front desk staff. On two separate occasions, no one was present at the front desk, and ringing the bell did not bring anyone out to assist. At one point, a staff member’s child was running up and down the halls and through the lobby on the tile floors in socks, which felt unprofessional and distracting.
The pool was closed during our stay, which was disappointing as it had been one of the reasons we chose this hotel. The breakfast wasn’t great, but at least it was available and provided a few basic options to start the day.
Overall, the location was convenient, but the lack of front desk professionalism and unavailable amenities made the stay less enjoyable than expected.
Kristen
2025 年 10 月入住 2 晚
