Bonito Blue Lake Cave Hotels

"Tivemos um problema grave da condição do chuveiro. Conforme informação do pessoal do hotel, há um problema com esse tipo de equipamento devido à agua de alto teor de calcário na região. No entanto, esse fato obriga o hotel a fazer a manutenção, coisa que não foi feita. A situação causou irritação exatamente no momento em que necessitava do banho. Lamentável !!!!"

"I have no time to enjoy"

"Buen desayuno y una excelente piscina!"

"The roommos very nice , but our suite was big , but Very old furnish for the money they charge for. Need new towels and new bed sets . "

"Choosing to stay at Pousada Olho D’Água during our time in Bonito was without a doubt one of the best decisions we made. The property is impeccable, peacefully hidden in nature and surrounded by fruit trees, where we even got to pick delicious, fresh mangos. The rooms were comfortable and well sized, equipped with air conditioning and a lovely bathroom with an excellent shower. Waking up there was an experience in itself: macaws and parakeets became our natural alarm clock, gently forcing us out of bed just to admire them. We felt incredibly lucky to stay at Pousada Olho D’Água and to be able to contemplate nature as part of our daily routine. The only small suggestion we would make is to offer a greater variety of fresh, local juices at the restaurant. Overall, it was a truly memorable stay, and we would absolutely return. "

"Great hotel, great rooms and service...would defently recomend it and come back in the future"

"Extremely poor communication from management, upon arrival we realised the place was under renovation. No communication was made to us otherwise I wouldn’t have selected the property to stay. You book a holiday place in Bonito to relax, as a get away so you can switch off from work, traffic and noise. As we get there, the business is expanding so they had all type of machinery, from drills to hammer drills, grinders, etc. Broken tiles at the main entrance area which gives excess to the rooms and to the swimming pool. Although the cleaners were doing their best to keep the place clean, they could t keep up with the amount of dust. The pool cleaner tried also to keep it up and also couldn’t. Staff weren’t made aware of the renovation and noise throughout the day. Well I’ll try to explain the situation at its best: - customer service, (staff): excellent - food: excellent - cleaning: great of what the cleaners could do (not their fault) - in relation the renovation: unexceptionable, I can’t believe the hotel was open for business, broken tiles everywhere putting people at risk of cutting their feet or worse, no signs, a massive beach of work health and safety. Management/director/owner: the safety of your customer, the respect for giving them them the choice to stay or making them aware of any renovations, and the respect of their peaceful time that people a seeking should be them minimum standards. Although the staff are extremely lovely, I was Extremely disappointed wit"

"Excellent hotel!"

"Clean room. The walls are very thin so we could hear every little noise. Not a lot of amenities. There was no conditioner or body wash. Breakfast was very simple and they were slow to refill the food and drinks. The location was the best thing about this place. It's one street from the main street where all the stores and restaurants are."