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波卡拉頓大使套房酒店的評價

3.5 out of 5
波卡拉頓大使套房酒店
661 Nw 53rd St, Boca Raton, FL

評價

7.8

不錯

10 分評分，優異；1000 則評價中有 453 則" "
8 分評分，不錯；1000 則評價中有 220 則" "
6 分評分，一般；1000 則評價中有 124 則" "
4 分評分，欠佳；1000 則評價中有 112 則" "
2 分評分，很差；1000 則評價中有 91 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

NORMA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月19日的回應
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

10/10 優異

Stephen Lake

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms were very comfortable. The service was top-notch. I can’t wait to stay there again.
於 2024 年 5 月住了 2 晚
Ryan 於 2024年5月14日的回應
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us! We hope to see you soon staying with us!

6/10 一般

Liliya

讚好：職員與服務
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月14日的回應
Thank you so much for such a delightful feedback! We hope to see you soon staying with us!

10/10 優異

Michael

讚好：整潔度
於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年5月12日的回應
Thank you so much for staying with us! We appreciate your feedback and look forward to seeing you again here at our beautiful property.

6/10 一般

Shannon

家人同遊
讚好：整潔度、職員與服務和設施服務
Dog were allowed in eating area. Dogs pee on carpet floor. I love animals and have dogs but I don’t like sleeping in bed with dogs. This nice hotel should have designated rooms for people who travel with dogs. Not everyone trains their dogs. Nothing g worse than seeing animal feces on a floor
於 2024 年 4 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年5月8日的回應
Good morning, we certainly do have designated spots for our pets along with restrictions when it comes these matters. Service animals are the only ones allowed in such areas and we do our best to keep all areas situated with pets under control. We apologize if this wasn't done and with your feedback, we will do our best to ensure we cover more basis than we've done before.

2/10 很差

Justin

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年5月7日的回應
We apologize for the inconveniences that may have affect ed your stay. We are always open to hearing your concerns as we want our guest to have a great memorable experience. We hope to see you again soon in a better light.

8/10 不錯

Erica

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年5月7日的回應
Thank you for feedback and we here at the Embassy Suites Boca appreciate it. Alot of good things more to come in the future. We hope to see you very soon.

8/10 不錯

Patricia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Ryan 於 2024年5月5日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Dieunex

讚好：整潔度、職員與服務、設施服務和住宿狀況
Every thing.
於 2024 年 4 月住了 3 晚
Devin Wallace / Assistant General Manager 於 2024年5月1日的回應
Thank you so much for staying with us! We appreciate your feedback and hope to see you soon.

10/10 優異

Laura

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay with a family. Close to beaches & restaurants.
於 2024 年 3 月住了 2 晚
Ryan 於 2024年4月28日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 不錯

Jonathan

伴侶同遊
讚好：整潔度和職員與服務
Breakfast was good
於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年4月22日的回應
Thank you so much for staying with us. We hope to see you again soon with our amazing breakfast.

10/10 優異

matthew

家人同遊
讚好：整潔度、職員與服務和設施服務
Dining option only available for breakfast and dinner, if staying on the property during lunch, you would need to order delivery.
於 2024 年 4 月住了 3 晚
Devin Wallace / Assistant General Manager 於 2024年4月22日的回應
Thank you for staying with us Matthew, we are looking forward to seeing you again. Our lunch will be open very soon in the near future after our full renovation.

10/10 優異

Fritz

讚好：整潔度、職員與服務和住宿狀況
Just make sure youre check on you're car thought the night because my truck got broken in too in the steal the front grill and the back truck door
於 2024 年 4 月住了 1 晚
Ryan 於 2024年4月20日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Alex

於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年5月8日的回應
Thank you so much for your amazing feedback! We are delighted to hear that you enjoyed your stay, Alex! We hope to see you again soon

6/10 一般

Steven

家人同遊
不滿：住宿狀況
Mold around the shower Pitted metal around every light fixture Carpet pulls everywhere
於 2024 年 4 月住了 4 晚
Ryan 於 2024年4月17日的回應
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nice area for walking. Easy access to the freeway.
於 2024 年 2 月住了 2 晚
Ryan 於 2024年4月16日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

ASHIA

於 2024 年 4 月住了 1 晚
Ryan 於 2024年5月5日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

4/10 欠佳

Kent

家人同遊, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
Check in was very good. The room had a handicap bathroom that got water everywhere. I asked for a blanket from the front desk that never came.
於 2024 年 4 月住了 1 晚
Ryan 於 2024年4月15日的回應
Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

10/10 優異

Arnaldo

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean , great food and staff
於 2024 年 4 月住了 6 晚
Louis 於 2024年4月14日的回應
Hello ArnoldoThank you for your feedback, it is much appreciated. I will share with the team.

10/10 優異

Thomas

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年4月13日的回應
Thank you so much Thomas for your amazing feedback :) We hope to see you again very soon here at Embassy Suites Boca!

6/10 一般

Shouguang

伴侶同遊
Spacious room, clean, but lack a smell of freshness (moldy moist smell). We liked early evening snacks and free drinks.
於 2024 年 4 月住了 2 晚
Ryan 於 2024年4月13日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Timothy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were close to the park trails!!
於 2024 年 4 月住了 5 晚
Ryan 於 2024年4月11日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Yasmin

於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年4月29日的回應
Thank you for staying with us and providing the feedback to express to our team.

8/10 不錯

Deondra

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was nice and clean as always
於 2024 年 4 月住了 1 晚
Ryan 於 2024年4月10日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Chantaye

於 2024 年 4 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年4月29日的回應
Thank you so much for staying with us and we appreciate your feedback as we want to ensure our guest have the best experience.

10/10 優異

Amy

於 2024 年 4 月住了 1 晚
Ryan 於 2024年4月28日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 不錯

Claire

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The check in process was great, except when I made the reservations, the wegbsite said there was a shuttle from the train station to the Hotel. When I called from the train station, they said the shuttle was not running. Then one employee said you were possibly within walking distance! We took a Lyft and it definitely was not within walking distance. Other than that, the say was good. We enjoyed your Happy Hour event (the bartender Eva was wonderful and very competent) and your breakfast was outstanding. The beds were also very comfortable. I would recommend the Hotel to others.
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年4月3日的回應
Thank you so much Claire for the feedback as we appreciate anything to ensure our guest have a great experience at our hotel. I will look into the matters regarding the shuttle and inform the team, but I am super glad you've enjoyed your time here. We hope to see you again

10/10 優異

belquis

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
Need some update
於 2024 年 3 月住了 2 晚
Ryan 於 2024年4月1日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 不錯

Paula

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The jacuzzi very dirty
於 2024 年 3 月住了 1 晚
Ryan 於 2024年4月1日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

jorge

伴侶同遊
讚好：設施服務
Very goid
於 2024 年 3 月住了 1 晚
Ryan 於 2024年4月1日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

10/10 優異

Josephine

家人同遊
The place is lovely nice and polite employees ,delicious breakfast and the amount was reasonable
於 2024 年 3 月住了 2 晚
Louis 於 2024年4月1日的回應
Hello JosephineThank you for taking the time to provide your feedback. We work very hard to ensure you feel comfortable, we are happy to hear we succeeded.

8/10 不錯

Nikhil (Hackettstown)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Good value in the area.
於 2024 年 3 月住了 4 晚
Ryan 於 2024年3月31日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

8/10 不錯

JAIME H

親子同遊
讚好：設施服務
Property needs maintenance aid remodeling
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月31日的回應
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

10/10 優異

fitzroy (douglasville)

讚好：整潔度和職員與服務
Need to remove the wet smell from the rooms!
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月31日的回應
Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

4/10 欠佳

K

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
This property is old. The room had a really strong musty smell like mold, and mildew. I switched to another room and had the same issue. Needs to be updated. Carpet was dirty. Faucet in the bathroom was loose. I won’t be staying here again.
於 2024 年 3 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年3月28日的回應
We appreciate your feedback as we utilize all we can to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you during your stay. We will follow up on the matter

4/10 欠佳

vince gensch and

家人同遊
不滿：住宿狀況
Run down
於 2024 年 3 月住了 7 晚
Devin Wallace / Assistant General Manager 於 2024年3月28日的回應
Thank you for your feedback. We appreciate your feedback wholeheartedly. We are currently due to be fully renovated this summer and we are excited for the changes to come. It is our hope that you can experience this with us in the near future.

6/10 一般

Alex

商務旅客
讚好：職員與服務和設施服務
No
於 2024 年 3 月住了 3 晚
Devin Wallace / Assistant General Manager 於 2024年3月27日的回應
It is our hope to have heard your feedback. The guest experience is super important to us and we hope that we are able to provide such service to you in the near future.

10/10 優異

Dina

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Luis at the front desk was amazing. Kind, patient and just an overall consummate professional. I really appreciate when a hotel has nice people at the front desk. Please give him a raise because he literally made my day!
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月26日的回應
Thank you so much for the amazing feedback We loved the comments made about Luis, we will do our best to ensure we relay this good information to him. We hope to see you again very soon

10/10 優異

Floribel

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Breakfast is excellent.
於 2024 年 3 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年3月26日的回應
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

10/10 優異

Kathy

讚好：整潔度、職員與服務和住宿狀況
The front staff were terrific! Professional & very personable!
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月26日的回應
Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

6/10 一般

Khrynstene

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I have always stayed at the Embassy Suites since a little girl. My stay was ok. Room was a bit warm, a/c was not working good. Slight mold in the shower/tub area. Glass has lipstick stains, possibly from previous stay. Overall, it was ok. Staff was amazing. Love the see through elevator.
於 2024 年 3 月住了 2 晚
Ryan 於 2024年3月25日的回應
I do apologize for the issues with the cleanliness in the room I will be sure to pass on this information to the housekeeping manager and hope you will give us another chance in the future to make your experience more memorable

10/10 優異

Tekyah

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I wish I was able to get the young ladies name at the front desk, she was awesome! Very welcoming and inviting! Room was clean and stocked with towels and toiletries. Complementary drinks ⭐️⭐️⭐️, Breakfast ⭐️⭐️⭐️ though my stay was short, It was worth it!
於 2024 年 3 月住了 1 晚
Holly Kreisman 於 2024年3月19日的回應
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 欠佳

Sundy

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
My family and I stayed at the embassy for 4 days and it was an unpleasant experience. We checked in at night and when we woke up we realize there were some red spots on the carpet, and also the sheets. The toilet and shower were very dirty. It is obvious that the housekeeping team didn't do a good job getting the room ready. The first morning, we left and came back at night expecting the housekeeping team to clean the room that didn't happen. Right away, we inform the front desk and someone came just to bring us clean towels 25 minutes later. Out of the four days we were there, housekeeping came only once without our request. I will definitely take my business elsewhere. I am sure there are cleaner hotels near by.
於 2024 年 3 月住了 3 晚
Holly Kreisman 於 2024年3月19日的回應
Thank you for taking the time to write this review and please accept my sincere apologies we were not able to provide you with a rewarding stay.It is comments like yours that will help us improve our guest experience and I want you to know I have shared this review with our staff members. Again, my sincere apologies and we hope give us the opportunity to be your host your family on your next return to the Boca Area so that we can show you this is not how we are. Holly Kreisman –General Manager

10/10 優異

Sohee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Holly Kreisman 於 2024年3月19日的回應
Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

4/10 欠佳

Matt

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Breakfast and manager’s reception were great, but the room had very strong odor of antiseptic or cleaning product and faint odor of urine. Also had to ask multiple times for bedding for pullout couch and didn’t receive until late evening. Staff was otherwise very good.
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月18日的回應
Thank you so much for your feedback and wholeheartedly appreciate it. We will work hard to ensure we follow up on all your mentioned concerns and move forward to improve the guest experience. Thank you so much for staying with us.

10/10 優異

Angel

於 2024 年 3 月住了 2 晚
Devin Wallace / Assistant General Manager 於 2024年4月7日的回應
Thank you, Angel, for the amazing review. We are excited to see that you enjoyed your stay, and we hope to see you again soon in the near future.

10/10 優異

Mavis (Amarillo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice comfortable stay. Enjoyed the pool and jacuzzi.
於 2024 年 3 月住了 1 晚
Ryan 於 2024年3月22日的回應
Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

6/10 一般

William H

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 8 晚
Ryan 於 2024年3月17日的回應
Thank you for your feedback! It's very satisfying to know that you enjoyed our property.

4/10 欠佳

Jessica

不滿：整潔度、職員與服務和住宿狀況
The room I booked on Expedia showing a separate area for dining, was not the room I was given. Instead it had a tiny table 2 person table squished in the corner of the living room leaving no walking room with the sofa bed out. I checked in with 6 guests but my room only had two bath towels & no blankets for the sofa bed. Upon request it took almost 2 hours to have them brought to my room at 11pm after mutiple trips to the front desk. If you plan on doing laundry bring a lot of quarters. It is $2 per wash & the dryer took $4 to get my clothes dry. Front desk did not inform me when asking the location of the laundry room. I transported all my laundry to the 3rd floor to discover I needed to return to the front desk for change. They were not able to give me change at the time & once I was able to the total of 4 washers ( 2 located the 3rd and 2 on the 5th floor) for the huge facility was in use by an entire college baseball team cleaning uniforms. I once again wasted a trip to both floors lugging my laundry. I didnt find any of the staff exceptionally friendly or helpful, even when they accidentally delivered our linen to the wrong room. The restaurant was pricey for the quality of food. Our balcony had cleary not been cleaned anytime recently. It had debri, spider webs, ashes, spots from spills, and clothing strown on the roof from previous guests. The pool looked better in photos, but we did enjoy swimming and soaking in the hot tub.
於 2024 年 3 月住了 1 晚
Devin Wallace / Assistant General Manager 於 2024年3月15日的回應
Thank you, Jessica, for your feedback as we wholeheartedly appreciate it when hearing what our guest are experiencing. I would like to apologize for the inconveniences made during your stay as they were not intentional. We are currently making changes to start our full renovation. We definitely dropped the ball on some aspects and will begin working on these matters mentioned. We hope to see you again in the near future.

6/10 一般

elaine

不滿：整潔度
Dirty conditions. needs real makeover. Happy hour was horrible. Would not stay here again happy hour
於 2024 年 3 月住了 7 晚
Devin Wallace / Assistant General Manager 於 2024年3月12日的回應
We apologize for the experience you've had. We would love to hear your experience first-hand to ensure we do our best regarding our guest experience.