L'Alfas del Pi Bodegas Enrique Mendoza Hotels

"Staff welcoming on arrival and courteous throughout our stay. Our room, which had a terrace and overlooked the pool, was clean, the bed was comfortable"

"great air conditioner and brilliant sea view "

"Great location in the old town, near the seafront, shops & restaurants but also quiet and had a great night's sleep. Friendly staff, very clean & nice to have air-conditioning. We paid for breakfast at the hotel, as we were told by reception how good it was and there was a wide range of hot & cold food. It was served in the basement, it was okay but not a lot of choice and they ran out of what was there. On the first day they had ran out of bacon and sausage so there were just beans, we were told there would be mushrooms & tomatoes, but there werent any. We wished we hadn't paid for breakfast & ate llocally, maybe on the seafront, which would have been cheaper. Didn't like the bathroom being in a glass box in the bedroom, we like our privacy when going to the toilet! Overall the hotel was good value for money, the breakfast wasn't."

"Top draw hotel would definitely stay again, good location also"

"Perfect location, nice clean hotel and friendly staff"

"Room was great. Separate toilet and shower and a prep/dressing area. Balcony on side of hotel with good view of the sea and morning to mid day sunshine. Food was excellent with a good variety of freshly prepared food. Would stay again"

"The food was good. However layout of hotel a little bit difficult for disability scooter. "

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Best hotel we’ve stayed in Benidorm. Clean, beautifully presented, great location and the rooftop cocktail bar was fabulous. Staff all very helpful and friendly"