2/10 糟糕
Diego
与配偶出行
2024年03月7日
满意：清洁度
不满意：住宿条件和设施，员工和服务
Do not stay in the courtyard facing room. You run the rush if smelling raw sewage if you open the window. We booked this room with high expectations based on reviews, but our experience was unfortunately horrendous. We were greeted by a very courteous Luca. We quickly alerted Luca who agreed that there was indeed a smell, who immediately contacted the owner. The owner advised him to throw buckets of hot water out of the window in the hope that the smell down below would disperse a blockage. It didn’t change anything. As the room was really warm we could not use the window. We asked if we could use the standalone air conditioning unit, but was told it was de commissioned awaiting a compliance certificate from the local authorities. We asked if we could change room but was told that they were all fully booked for the next few days. We were told that they would try and sort something out the following day and keep me posted. That night could only be described as hot as hell. I tried calling Luca that morning but he was busy and just messaged back saying was everything ok!? I tried calling the owner who also did not answer the phone. In despair we booked another hotel. We told the cleaner that we were moving out who called the owner in our presence. We were offered another room but this was too late. Advised if they could rent the room we would get some money back even though we should have been refunded anyway They even kept three days local tax paid in cash. Be warned.
Diego
2024 年 2 月入住 3 晚