「What an incredible experience at this hotel. Staff was helpful and responsive when we were getting in later at night. The building is old in a charming way and it’s clear that extensive updates have been completed through the years. Street parking out front was easy and we never had trouble finding a spot. Everyone in town was kind.」
「Staff at check in was rude and seemed like we were an inconvenience. Breakfast staff not helpful and rude. Pretty sure they need customer service training. Check out was polite but was unsure about questions I asked. Sad part we have stayed in the past with a great experience.」
「The staff member checking in was very slow and confusing. The staff member the next morning was excellent. The room was as expected and smelled fresh and clean.」
「Gave us that was still occupied even though it wasn't supposed to be. Suite was nice but only the TV in bedroom worked. Bathroom was small made for 1 person no counterpart as it was for their fancy above the counter sink. Without a little luck could not adjust temp of the room. These things made it difficult to relax and sleep.」