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关于博林格林智选假日酒店 - IHG 旗下酒店的点评

2.5 out of 5
博林格林智选假日酒店 - IHG 旗下酒店
165 Three Springs Rd, Bowling Green, KY

点评

8.8

超赞

10 分 - 超赞。268 条好评，共有 449 条点评" "
8 分 - 还可以。111 条好评，共有 449 条点评" "
6 分 - 一般。40 条好评，共有 449 条点评" "
4 分 - 很差。13 条好评，共有 449 条点评" "
2 分 - 糟糕。17 条好评，共有 449 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Sin Ying

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Kathleen

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We just stayed for one night traveling. We had been sleeping on terrible mattress for the last week and it was so lovely to have a comfortable bed. The room was clean and comfortable. There are lots of food options nearby. Breakfast was amazing! Would stay here again.
2024 年 3 月入住 1 晚

10/10 超赞

Michael

2024 年 3 月入住 1 晚

10/10 超赞

Christopher，Pembroke Pines

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Hotel new, clean, and smells great!
2024 年 3 月入住 1 晚

8/10 还可以

Lisa

满意：住宿条件和设施，清洁度
Please include a tv channel guide
2024 年 3 月入住 1 晚

10/10 超赞

Allen

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
nothing to share
2024 年 3 月入住 1 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Sharon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
very nice and very clean
2024 年 2 月入住 1 晚
Ishaan - AGM 于 2024年03月1日 的回复
Sharon,We're glad to hear you enjoyed your stay with us! Please feel free to reach out to us if there is anything else we can do to improve your next experience with us. We hope to help you again next time you are in the area!

10/10 超赞

Beth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Ishaan - AGM 于 2024年03月1日 的回复
Beth,We're happy you had a pleasant experience with us! Feel free to let us know if there is anything else we can do to make your next stay more enjoyable. Hopefully, we get to see you with us again next time you are in Bowling Green!

2/10 糟糕

William

不满意：住宿条件和设施
Maintenance non existent. First room had heating/cooling wall unit in pieces and non functional. Moved us to second room which had bathroom shower plumbing leaking, desk lamp not functioning, refrigerator outsized for allotted space so cabinet door wouldn’t close. Terrible disappointment.
2024 年 2 月入住 1 晚

10/10 超赞

Richard

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dominic was very polite. Room was wonderful and quiet. Highly recommend.
2024 年 2 月入住 1 晚
Ishaan 于 2024年02月6日 的回复
Richard,We're glad to hear you enjoyed your stay with us! I hope our wonderful team brings you back to stay next time you are in the area. Thanks for staying with us!

10/10 超赞

Lisa

与家人出行
满意：服务设施
2024 年 1 月入住 1 晚
Ishaan 于 2024年01月25日 的回复
Lisa, we're glad to hear that you enjoyed your stay with us! And we look forward to seeing you again next time you're in Bowling Green.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Another great stay in Bowling Green
We stay here at least twice a year on our drive from Philadelphia to Austin, TX. Dog friendly with a large field next door. Friendly staff, nice rooms, recently renovated.
2023 年 12 月入住 1 晚
Ishaan 于 2024年01月25日 的回复
We are honored to host you continuously as you pass through Bowling Green! If there is anything we can do to improve your experience, please let us know! We'd love to have you with us even more often.

8/10 还可以

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Ishaan 于 2024年01月25日 的回复
Robert, we are glad you chose to stay with while you were in Bowling Green. However, we prefer to see these reviews end with a 10! I apologize for any inconveniences or issues you may have experienced with us. Please let us know if there is anything else we could do to improve your next stay!

10/10 超赞

William

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Ishaan 于 2024年01月25日 的回复
William,We are glad to hear that you had a pleasant experience at our hotel! If there is anything we could have done better, please let us know! We hope to see you again next time you are in Bowling Green!

10/10 超赞

Michael

满意：清洁度、服务设施、住宿条件和设施
Very good hotel.
2023 年 9 月入住 3 晚
Ishaan 于 2024年01月25日 的回复
Michael,We are glad to hear that we were able to provide a pleasant experience for you! Hopefully, we will be seeing you again next time you are in the Bowling Green area!

10/10 超赞

Paul

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Debra K

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Great updated hotel. Lots of breakfast options.
2023 年 11 月入住 1 晚

6/10 一般

Brett

与家人出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Hotel recently renovated and the update is very nice but the bathtubs water didn’t drain. Great location for restaurant options
2023 年 10 月入住 1 晚

10/10 超赞

Orville，Lewisport

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff Hotel was clean and in good location for travel
2023 年 11 月入住 1 晚

10/10 超赞

walter

2023 年 11 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay at holiday inn express bowling green
We love staying here with our dogs. The front desk person was really friendly and we love having a huge field right next to the hotel in which to walk the dogs. Breakfast was great, it was quiet and the beds are really comfortable.
2023 年 11 月入住 1 晚

8/10 还可以

Kathy

2023 年 10 月入住 1 晚

2/10 糟糕

Christian J

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
person in the conjoining room next to mine had TV on extremely loud all night. I was put in a handicap room that was also very inconvenient for me. Hotel room A/C did not work and Bathroom shower had some questionable staining in it.
2023 年 9 月入住 1 晚

6/10 一般

Kenneth

与家人出行
Breakfast bar was poorly run. Never put any fruit out
2023 年 9 月入住 1 晚

10/10 超赞

Lisa，Fort Atkinson

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Neighborhood dogs have the hotel lawn just loaded with feces and cant even walk.
2023 年 9 月入住 3 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Madeline

满意：住宿条件和设施
2023 年 8 月入住 3 晚

10/10 超赞

Marlen

满意：清洁度、员工和服务、住宿条件和设施
Excelent
2023 年 8 月入住 1 晚

10/10 超赞

Edwin

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel seemed to be clean and well managed. Little things such as having water and coffee available for guests all day long make a good impression. I would definitely return to this hotel if I were in the area.
2023 年 8 月入住 1 晚

8/10 还可以

Carla

2023 年 8 月入住 1 晚

10/10 超赞

Douglas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2023 年 7 月入住 1 晚

10/10 超赞

Renata

满意：住宿条件和设施，清洁度
Very clean property. Great breakfast!
2023 年 7 月入住 1 晚

10/10 超赞

Wilma

与配偶出行
满意：员工和服务，清洁度
Great service, clean room. Going through some renovations but they were well communicated
2023 年 7 月入住 1 晚

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Renovations were going on but didn’t disturb our stay. Staff was very friendly. Hotel was nice.
2023 年 6 月入住 1 晚

10/10 超赞

Linda

与配偶出行
满意：员工和服务，清洁度
Perhaps work is on going but some base is missing in the lobby. Corner repairs in bath pretty sloppy.
2023 年 7 月入住 1 晚

10/10 超赞

Michelle

2023 年 6 月入住 3 晚

6/10 一般

Billy

2023 年 6 月入住 1 晚

10/10 超赞

Karen

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

Bill

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience.
The staff was amazing ! The room clean and comfortable. Will definitely stay here again.
2023 年 6 月入住 2 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

Thom

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
We got there early and lady at front desk got us set up and in the room promptly.
2023 年 6 月入住 1 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

richard

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Everything about this hotel was extremely nice, except for the bath towels. Very surprising that they were like low budget towels you'd find at an economy hotel. Still, I would stay here again.
2023 年 6 月入住 1 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

Kathleen

2023 年 6 月入住 1 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

Lois

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent services
2023 年 5 月入住 1 晚
gm 于 2023年05月22日 的回复
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 超赞

Carla

2023 年 5 月入住 1 晚
Front Desk Supervisor 于 2023年07月1日 的回复
Thank you for your review for our property! We value all of the feedback we receive and we would love to have you stay with us again. Have a wonderful day!

10/10 超赞

Harold T

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Updated facility and Claire( front desk representative) is an excellent associate.
2023 年 5 月入住 1 晚
gm 于 2023年05月22日 的回复
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 5-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 超赞

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay for a night
The hotel was under construction but our room was recently remodeled and was quiet and comfortable where they put us.
2023 年 5 月入住 1 晚
gm 于 2023年05月22日 的回复
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 10-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

4/10 很差

Brian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Not as advertised
My wife and I were traveling with our 2 oldest granddaughters. The desk clerk was nice and cordial amid the chaos of construction. The property was cleans and much of it is brand new. The big challenge for us is that due to the remodel they no longer have king rooms with a sleeper sofa which is exactly what I booked for us.I did not know this until we were already checked in and in our room. Again the lady was kind in letting me know that they longer offer that kind of room and because I paid on Hotels. Com there was not much she could do for me. She offered to bring up a rollaway cot. In the meantime we discovered that the A/C did not work in our room. After she tried to get it working herself she moved us to another room and the girls ended up sleeping on a twin size cot which was not very comfortable for them. Don’t go here if you want a king size bed and have children with you.
2023 年 4 月入住 1 晚
gm 于 2023年05月7日 的回复
Thank you for sharing your feedback with us.I am very disappointed to learn about your experience. As a Hotel, we strive for excellent comfort and the best customer service for our guests. Clearly, we still need to deliver these standards. Not only you experienced such an inconvenience but we (our staff) were not able to assist you and resolve the situation.Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our guests. I assure you that we will take all necessary steps to address your concerns and I will personally speak with Front Office Manager to look into the situation further as we rely heavily on our Front Office Associates to take care of and ensure the satisfaction of our guests.We appreciate your feedback as it is essential to us and will use this information for training and development purposes.Please let us know if there is anything we can do further to remedy the situation for you.Sincerely, Paul GronowskiGeneral Manager

8/10 还可以

Sheila

2023 年 4 月入住 1 晚
gm 于 2023年05月22日 的回复
Dear Valued Guest,Thank you for your positive comments. We are incredibly grateful you took the time to leave us a 4-Star review. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 超赞

Wendy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, staff was helpful and friendly
2023 年 4 月入住 1 晚
General Manager 于 2023年04月24日 的回复
We are so glad you enjoyed your stay with the Holiday Inn Express in Bowling Green, KY. We strive to make everyone's stay a pleasant experience and encourage honest feedback, and we thank you for your contribution. We look forward to seeing you in the future!