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关于凯艺酒店的点评

2.5 out of 5
凯艺酒店
4646 Scottsville Rd, Bowling Green, KY

点评

7.0

还可以

10 分 - 超赞。100 条好评，共有 469 条点评" "
8 分 - 还可以。153 条好评，共有 469 条点评" "
6 分 - 一般。108 条好评，共有 469 条点评" "
4 分 - 很差。53 条好评，共有 469 条点评" "
2 分 - 糟糕。55 条好评，共有 469 条点评" "

7.0/10

清洁度

7.8/10

员工和服务

6.8/10

服务设施

6.8/10

住宿条件和设施

6.6/10

环保

点评

8/10 还可以

William

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great place costumer service was amazing thanks for the awesome experience Qaulity Inn Bowling Green Ky.
2024 年 5 月入住 1 晚

2/10 糟糕

Nicole

与家人及幼儿出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The gentleman working the front desk was very kind at check in but everything went downhill from there, however the hotel and the parking lot were disgusting, as well as the outside parking lot partying that went in till 4am when I had to call the front desk three times before they were removed. 6 Mexicans and two girls drinking out side dancing to loud music outside the rooms. We also documented that our room was not cleaned as we found a used gatorade bottle in between the nightstand and pillows along with cigarettes and a lighter. I have videos and pictures but no one at the desk wanted to listen to my concerns Wouldn’t return if my life depended on it.
2024 年 4 月入住 1 晚
Danny 于 2024年05月1日 的回复
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

2/10 糟糕

Anitra

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Danny 于 2024年04月23日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 超赞

Earnest

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and very very clean
2024 年 4 月入住 1 晚
Danny 于 2024年04月9日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 很差

William

与家人出行
不满意：清洁度
Room was very dirty. Used disgusting toothpaste was not cleaned off counter by sink. Bathroom had not been cleaned. My wife had to clean the commode before she could use it. Floor and tub was dirty. Coffeemaker was full of dirty grounds and couldn’t be used. Very disappointed. Will not use a Quality Inn ever again. Nor will other family members. I don’t think anyone is checking behind whoever is supposed to be cleaning the room. Both worker and Management complete failures. Again, very disappointed.
2024 年 4 月入住 1 晚
Danny 于 2024年04月6日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit

8/10 还可以

Frank，Punta Gorda

2024 年 3 月入住 3 晚
Danny 于 2024年04月23日 的回复
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 糟糕

joel

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 2 月入住 1 晚
Dann 于 2024年03月27日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 一般

William

与配偶出行, 商务旅客
满意：住宿条件和设施
It was okay , Everything was in walking distance like gas station , restaurants,etc. But some of the staff were a little rude ,Other than that I’ll give them a 3⭐️ over all rating
2024 年 3 月入住 1 晚
Danny 于 2024年03月18日 的回复
Thank you for your business and we look forward to having you back in the future.

10/10 超赞

Reagan

2024 年 2 月入住 1 晚
Danny 于 2024年03月23日 的回复
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 一般

Sadie

与配偶出行
满意：服务设施，员工和服务
不满意：清洁度
Check in was fine. Location was a little odd but not inconvenient. Hotel room had an unpleasant smell and the bathroom also smelled of urine. Found multiple hairs in our washcloths. Sink was clogged and took a very long time to drain.
2024 年 2 月入住 1 晚
Danny 于 2024年02月9日 的回复
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

2/10 糟糕

Christina

2024 年 2 月入住 2 晚
Danny 于 2024年02月7日 的回复
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

6/10 一般

Robert

2024 年 1 月入住 1 晚
Danny 于 2024年01月30日 的回复
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 糟糕

Sue

与家人出行, 与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
I have never been in such a rundown dirty room.
2024 年 1 月入住 1 晚
Danny 于 2024年01月11日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 一般

Elana

满意：员工和服务
2023 年 12 月入住 1 晚
Danny 于 2024年02月7日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 还可以

Erica

2023 年 12 月入住 1 晚
Danny 于 2023年12月31日 的回复
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 很差

Keith

与配偶出行
不满意：住宿条件和设施，员工和服务
Kept my deposit
2023 年 12 月入住 1 晚
Danny 于 2023年12月26日 的回复
Our records show the deposit was refunded to your credit card at 11am on Christmas morning.Please call to have us send you a receipt if you have any questions.

10/10 超赞

Kevin

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice.
2023 年 11 月入住 1 晚
Danny 于 2023年12月5日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 超赞

Brenda

满意：员工和服务，清洁度
2023 年 11 月入住 1 晚
Danny 于 2023年11月28日 的回复
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Only stay as last resort
Tim at front desk was kind. Room was filthy to me. Bathroom was disgusting. Mold, hair dead bugs in tub and floor. Walls were nasty. Look like something was opened and sprayed on the walls and never cleaned off. Old Mattresses stacked in pool area. Dawned on me probably due to bed bugs. I had booked for 2 nights and only stayed 1. Didn’t sleep well due to being concerned about bugs. Place needs to be cleaned and updated.
2023 年 11 月入住 2 晚
Danny 于 2023年11月28日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. BTW. The mattresses were being stacked in the pool area because the pool is closed and we needed a place to stack the old mattresses while we replaced them with the new ones. Not because of bed bugs.

2/10 糟糕

Teresa

不满意：清洁度、员工和服务、住宿条件和设施
La ubicación es excelente, pero las instalaciones están terriblemente sucias, y los de
Danny 于 2023年11月14日 的回复
We appreciate you taking the time to provide us with such candid feedback of your stay. Iam very sorry to hear that your stay did not meet expectations.

4/10 很差

Andre

与家人出行
满意：住宿条件和设施，清洁度
Check in took 30 minutes at midnight and I was the only one there. Inexperienced staff. Face timing someone else for instructions
2023 年 11 月入住 1 晚
Danny 于 2023年11月13日 的回复
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with thecompetence of our front desk team. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

6/10 一般

amy

2023 年 11 月入住 1 晚
Danny 于 2023年12月5日 的回复
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 很差

Theresa

满意：住宿条件和设施，清洁度
2023 年 11 月入住 1 晚
Danny 于 2023年11月13日 的回复
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value
2023 年 11 月入住 1 晚
Danny 于 2023年11月11日 的回复
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

6/10 一般

Heather

2023 年 10 月入住 1 晚
Danny 于 2023年11月6日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 超赞

Lawrence

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
almost like home
When your on the road A clean comforting room is essential This quality inn provided that for me
2023 年 10 月入住 17 晚
Danny 于 2023年11月4日 的回复
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 糟糕

Joseph

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room smelled of heavy cigarette smoke. Beds are broke down.
2023 年 10 月入住 1 晚
Danny 于 2023年11月3日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 一般

Jessica

2023 年 10 月入住 1 晚
Danny 于 2023年11月18日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 还可以

Ronald

满意：客房舒适度，住宿条件和设施
2023 年 10 月入住 1 晚
Danny 于 2023年10月28日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 糟糕

Teresa

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Una experiencia terrible. Las habitaciones sucias y con olor a humo, y humedad, y afuera de las habitaciones hombres tomando alcohol y fumando.
Danny 于 2023年10月25日 的回复
Gracias por tus sinceros comentarios. Lamento mucho saber que su estadía en el hotel fue no está a la altura. Tenga en cuenta que esta información se ha transmitido a nuestro personal interesado.

2/10 糟糕

Teresa

不满意：清洁度、员工和服务、住宿条件和设施
Muy sucio y muchas huespedes embriagandose en los pasillos del hotel, era casi imposible pasar a la habitación
Danny 于 2023年10月25日 的回复
Espero que estas notas se encuentren bien. Hemos enviado sus comentarios al personal interesado. Disculpate por esta mala experiencia. Es muy decepcionante escuchar esto, pero esperamos que nos brindes Otra oportunidad para compensarte.

8/10 还可以

Clyde

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Danny 于 2023年10月19日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 超赞

Kimberly Kaye

2023 年 10 月入住 1 晚
Danny 于 2023年10月10日 的回复
Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 超赞

david

2023 年 9 月入住 1 晚
Danny 于 2023年10月19日 的回复
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 一般

Doug

团体旅客
It was okay. We spent 2 nights. Breakfast nothing great. But I’ve had worse at nicer hotels. We just had confusion at check in because we booked 3 rooms and had to split when we got there. Beds were comfy.
2023 年 9 月入住 2 晚
Danny 于 2023年09月18日 的回复
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 很差

Nelda

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Not the best!!
There was feces on the blanket. There was also shaving cream all over the curtains that had hair in it. And half empty bottles of shampoo and conditioner and the towels we’re really dirty.
2023 年 9 月入住 1 晚
Danny 于 2023年09月18日 的回复
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 很差

真实旅客

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Stay Away
My wife and I stayed there and it was not good. The smell of mildew hit us as soon as we walked in the room. There was cracks in the ceiling that were discolored. Stains all over the walls. Used soap in the shower with body hairs on them. The room was just not okay. There were no other hotels in the area with any availability, so we were kind of stuck.
2023 年 9 月入住 1 晚
Danny 于 2023年09月14日 的回复
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 很差

Charles

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
The room smelled terrible, the fan in the bathroom didn’t work, the toilet or the bathtub leaked and has been for a while because the floors were messed up by it. The air conditioning worked though so that was the best part about it I guess. The beds were made but in checking for bedbugs I found that the mattress was dirty and the sheets were stained. I will not be back again.
2023 年 9 月入住 3 晚
Danny 于 2023年09月11日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff.

10/10 超赞

Lewis

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay when in Bowling Green area!! Beds and linens were very nice.
2023 年 9 月入住 3 晚
Danny 于 2023年11月3日 的回复
Thank you for taking the time to review your stay with us. I am very pleased tohear that our staff made your stay pleasant. Looking forward to seeing you again soon.

2/10 糟糕

Kathleen

带宠物出行
不满意：清洁度、服务设施、住宿条件和设施
The area was dumpy. There were vacant motel spaces with run down appearance. My room had an odor. After settling in I opened the microwave to find a complete mess. Beans piled and caked on the microwave dish. It was disgusting. I left the hotel and found another nearby which was clean snd well maintained. My booking was the “UnQuality Inn”. Only one staff on duty and he was very understanding but could do nothing but offer another room. No thanks.
2023 年 8 月入住 1 晚
Danny 于 2023年08月17日 的回复
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. Please note that this information has been passed on to our concerned staff.

6/10 一般

Carole

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 2 晚
Danny 于 2023年07月25日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 还可以

Howard

与家人及幼儿出行, 与家人出行
There was a smell of maybe mold or mildew
2023 年 6 月入住 1 晚
Danny 于 2023年06月28日 的回复
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 很差

Jason

2023 年 6 月入住 1 晚
Danny 于 2023年07月25日 的回复
I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

2/10 糟糕

Ingrid

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
El baño sucio y las camas incomodas
2023 年 6 月入住 1 晚
Danny 于 2023年06月25日 的回复
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

8/10 还可以

Damon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Was good stay
2023 年 5 月入住 1 晚
Danny 于 2023年05月30日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 很差

Brittany

不满意：清洁度
The room had an odor, our towels had holes in them, the bathtub was not clean at all and on top of all that, the door didn’t shut all the way very good. We will not stay there ever again
2023 年 5 月入住 2 晚
Danny 于 2023年05月28日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 还可以

Martin

2023 年 5 月入住 1 晚
Danny 于 2023年05月28日 的回复
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 一般

Billy

与配偶出行
满意：住宿条件和设施
不满意：清洁度
It was clean but small. The room was small the bathroom was a good size. The road noise was terrible and the traffic was really bad. It was hard getting around during the week. Would not stay there again. Breakfast was okay but not great.
2023 年 5 月入住 2 晚
Danny 于 2023年05月27日 的回复
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 超赞

Brenda

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 2 晚
Danny 于 2023年05月13日 的回复
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 一般

Audrey

满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Upgrades needed
The room needs major upgrading. The towel was thread bare. One of the wash cloths had a brown stain (from who knows what). My room had a lot of road noise so ask for one further away. Lots of places to eat and get gas near by.
2023 年 4 月入住 1 晚
Danny 于 2023年05月2日 的回复
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.