The hotel itself was clean and quiet. Most of the staff was friendly and helpful. The only issue for me was their refund policy, which I did not read in detail because I paid extra to get a 'refundable' room due to the reason for my stay. I booked for Friday night-Monday morning, but I knew my circumstance were not guaranteed (hence making sure I booked a refundable room). Friday night, changes were made to my son's hospital stay and I tried to cancel and get a refund for Saturday night- forward, and was told a refund was not an option because I had already checked in for my stay which included check-in for all the days booked, and they make no exceptions.
So, maybe my fault for not reading into the refund policy, but either way, I will not be booking with them again.