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关于北鲍灵格林贝斯特韦斯特修尔住宿酒店的点评

2.5 out of 5
北鲍灵格林贝斯特韦斯特修尔住宿酒店
700 Interstate Dr, Bowling Green, KY

点评

8.0

很好

10 分 - 超赞。366 条好评,共有 964 条点评" "
8 分 - 还可以。366 条好评,共有 964 条点评" "
6 分 - 一般。128 条好评,共有 964 条点评" "
4 分 - 很差。56 条好评,共有 964 条点评" "
2 分 - 糟糕。48 条好评,共有 964 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.4/10

服务设施

8.0/10

住宿条件和设施

8.0/10

环保

点评

2/10 糟糕

Rebecca,Murfreesboro

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property had peeling paint and mold in the bathroom. The smoke detector was removed and the room smelled of smoke.
2024 年 5 月入住 1 晚

10/10 超赞

Anthony

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice clean place to spend the night
2024 年 5 月入住 1 晚
Victor Patel, GM 于 2024年05月18日 的回复
We are profoundly grateful for your remarkable rating! Your 5-star feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Victor Patel, GM

2/10 糟糕

Chester

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
the place smelled like wet dog didnt stay left and when to another hotel now having troube getting my money back there was very few people there got to be a reason
2024 年 4 月入住 2 晚

4/10 很差

kimberly

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
dirty, unsanitary, bad house keeping, steps broken and loose
2024 年 5 月入住 2 晚
Victor Patel, GM 于 2024年05月11日 的回复
I'm so sorry to learn that your stay with us was not the best it could have been. We want every guest to leave feeling truly pampered - with outstanding service, spotless rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest.Regards, Victor Patel, GM

8/10 还可以

Tony

满意:清洁度、员工和服务、住宿条件和设施
It was good for our one night stay as we continued to travel. Clean, all we needed for a good nights sleep.
2024 年 4 月入住 1 晚
Victor Patel, GM 于 2024年05月11日 的回复
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Victor Patel, GM

10/10 超赞

Mike

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The building has some heavy wear and tear but I couldn't be happier with the staff and the overall stay. They were incredibly accommodating and helped us get an early check in which we really needed and they were really cool about everything. Would definitely stay there again.
2024 年 4 月入住 1 晚
Victor Patel, GM 于 2024年04月25日 的回复
Thank you for your glowing rating and feedback! We're delighted to hear that your stay was memorable, particularly thanks to the outstanding interaction with our team members. Our staff goes above and beyond to ensure that our guests have a wonderful experience, and we're thrilled that they made a positive impression on you. Your recognition of their efforts means a lot to us, and we look forward to your next visit.Regards, Victor Patel, GM

10/10 超赞

Richard

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a nice find. Easy off/on I-65. Close to gas, food, Starbucks. This was a simple overnight stay for us breaking up a longer drive. Would definitely stay again.
2024 年 4 月入住 1 晚
Victor Patel, GM 于 2024年04月14日 的回复
Your glowing review has made our day! We're grateful for your exceptional rating and thrilled to have exceeded your expectations. Your feedback will be relayed to our team, who will be delighted to hear about your positive experience. We eagerly anticipate the chance to host you again soon for another outstanding stay!Regards, Victor Patel, GM

8/10 还可以

Kenneth

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a clean, quiet, properly equipped room. They gave me a ground floor room when I requested so I didn't have to carry bags upstairs and I could park right outside my room door for loading/unloading and keeping an eye my car (no need in that area, I just like to.) Only two things I noticed: -the water pressure in the room was very good but the restrictor in the shower head reduced that greatly, may not be in the hands of the hotel. -the TV only had one channel, remote worked for power on/off and volume but no channel change (no I didn't report it, just gave up and went to sleep) Would stay there again.
2024 年 4 月入住 1 晚
Victor Patel, GM 于 2024年04月14日 的回复
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Victor Patel, GM

8/10 还可以

Angela

与家人出行
满意:服务设施,员工和服务
Close to highway & well lite.
2024 年 4 月入住 1 晚
Victor Patel, GM 于 2024年04月14日 的回复
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 一般

Pam

2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年04月14日 的回复
Thank you for taking the time to share your feedback with us after your recent stay. We appreciate your input, as it helps us maintain our high standards of service. We understand that your stay did not fully meet your expectations. Our goal is to create a welcoming, comfortable, and personalized experience for our guests, and we will use your feedback to enhance our offerings for everyone. Nonetheless, we are glad to know that you enjoyed the rest of your stay with us! Thank you for choosing our hotel, and we hope to have another opportunity to showcase our exceptional amenities and services to you in the future.Regards, Victor Patel, GM

8/10 还可以

Lorne

2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年04月21日 的回复
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Victor Patel, GM

8/10 还可以

Topside

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
A very convenient budget motel for a place to sleep off the highway. Clean and friendly staff at checkin.
2024 年 3 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2024年03月31日 的回复
Dear Topside,Thank you for your great review. We are delighted you had a great stay and enjoyed exploring our beautiful and vibrant city. It was an absolute delight to host you and we cannot be happier to read the experience you had was outstanding with all elements of your stay being up to standard. Our team at SureStay by Best Western Bowling Green North will be elated to learn that they were able to create such a memorable experience for you. We look forward to welcoming you back soon!Regards,Victor P., GM

10/10 超赞

Anita

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room was very clean and very well kept up. Bed was comfortable for my husband but a little firm for me. I would have appreciated a softer pillow. It would have been nice to have had a hot breakfast like waffles, eggs, and sausage with the price paid for the room but we did appreciate what was offered. I enjoyed staying here and would stay again! Thanks for keeping on top of your facilities!
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月30日 的回复
Thank you for your generous evaluation of your stay. Your satisfaction with your stay and the service provided by our staff has made my day. We take great pride in providing top-quality service to meet the needs of our guests, and it's always a joy to learn that we have done so. We will make sure to give credit to every team member involved in delivering you a smooth and seamless experience with no issues. We look forward to the opportunity of welcoming you back many times in the future.Regards, Victor Patel, GM

8/10 还可以

Susan

带宠物出行
满意:清洁度、服务设施、住宿条件和设施
Nothing fancy but the Rooms were clean and it was very nice to park directly outside my room on the first floor to unload my dog and her crate.
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月30日 的回复
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of the every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Victor Patel, GM

8/10 还可以

Brinna

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice place for a quick stop. Was not a fan of staff banging on my door two hours before check out. Or the crust on the shower head.
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月30日 的回复
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

8/10 还可以

Susan

带宠物出行
I requested a first floor room because I brought my dog on this trip and I was given a first floor room adjacent to the parking lot for easy unloading and loading. Plus there are several large grassy lots on the other side of the parking lot. Three light bulbs were burnt out in the room but maintenance was quick to remove and replace these bulbs and remedy the situation.
2024 年 3 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2024年03月20日 的回复
Hi Susan,Thank you for your review and for choosing our SureStay by Best Western Bowling Green. I'm especially appreciative of your kind recognition of our outstanding staff. We know how lucky we are to have such a wonderful team of employees who really put their whole heart into their work here! We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. Also, I bet we were a great base to enjoy all the fun of Bowling Green with your dog. I hope you'll be back soon for another fantastic stay. See you real soon!Best,Victor Patel, GM

10/10 超赞

Patricia

满意:清洁度、员工和服务、住宿条件和设施
Great young guy working the checkin desk. He pointed us to an awesome Mexican restaurant around the corner.
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月16日 的回复
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Victor Patel, GM

8/10 还可以

David

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is definitely an older style motel, but it is well maintained and in good shape. In a way, it felt like a time capsule. Our one complaint is that there was no breakfast, as had been promised. In the breakfast area we found only coffee, two breakfast rolls and one little tub of peanut butter.
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月14日 的回复
We appreciate your feedback following your stay with us. Your rating is instrumental in helping us enhance our service standards. It appears that we had some shortcomings, and for this, we sincerely apologize. Our objective is to create a welcoming, relaxing, and unique experience for all our guests. Please be assured that your feedback is invaluable to us and will be used to improve our service delivery. On a brighter note, we're glad to know that the remainder of your stay was enjoyable! We're thankful for your choice in staying with us and we hope for another opportunity in the future to fully demonstrate the quality and excellence of our services.Regards, Victor Patel, GM

10/10 超赞

Michael

与配偶出行
满意:住宿条件和设施
A good first stop on a road trip to Texas.
2024 年 2 月入住 1 晚
Victor Patel, GM 于 2024年03月7日 的回复
We're truly grateful for your wonderful rating! It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service. Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark. We can't wait to welcome you back again soon.Regards, Victor Patel, GM

10/10 超赞

Sue

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just across the street from the corvette museum!
2024 年 3 月入住 1 晚
Victor Patel, GM 于 2024年03月4日 的回复
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Victor Patel, GM

8/10 还可以

Don

与家人出行, 带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean. Part of Best Western. There was only parking on one side and we had a room where we had to go through a breezeway, There was a grassy area right outsidethe room so there was pleanty of room to walk the dog,
2024 年 2 月入住 1 晚
Victor Patel, GM 于 2024年02月25日 的回复
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Victor Patel, GM

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and economical
Perfect room for a one night stay. Everything was clean and desk people were professional. Complimentary breakfast is minimal but the price was right!
2024 年 1 月入住 1 晚
Victor Patel, GM 于 2024年02月2日 的回复
Thank you for your positive feedback regarding your stay with us. I am elated to learn that you had a wonderful time during your stay and that our staff treated you exceptionally. Our goal is to provide exceptional service to meet the needs of our guests, and it is always a pleasure to receive confirmation that we have achieved this. We will recognize the contributions of every team member who played a role in creating a smooth and effortless experience for you. The thought of welcoming you back in the future brings us great joy.Regards, Victor Patel, GM

8/10 还可以

Glenn

与配偶出行
满意:住宿条件和设施,员工和服务
Nice place. Very nice parking lot. Easy access. Close to Corvette plant and museum.
2024 年 1 月入住 1 晚
Victor Patel, GM 于 2024年01月28日 的回复
Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.Regards, Victor Patel, GM

6/10 一般

Heather

不满意:清洁度、员工和服务、住宿条件和设施
Location
2024 年 1 月入住 1 晚
Victor Patel, GM 于 2024年01月11日 的回复
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Victor Patel, GM

10/10 超赞

Gayle,New Smyrna Beach

2023 年 12 月入住 1 晚
Victor Patel, GM 于 2024年01月7日 的回复
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Victor Patel, GM

6/10 一般

Andrew

满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚
Victor Patel, GM 于 2023年12月28日 的回复
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

10/10 超赞

Jazmin

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Victor Patel, GM 于 2023年12月28日 的回复
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Victor Patel, GM

8/10 还可以

Dan

满意:清洁度、员工和服务、住宿条件和设施
Nice and quiet
2023 年 12 月入住 1 晚
Victor Patel, GM 于 2023年12月21日 的回复
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Victor Patel, GM

2/10 糟糕

Jason

与家人出行, 带宠物出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Non-Smoking room definitely smelled of cigarette smoke. Smoke detector on the wall had been tampered with. Dead bugs on the floor and not even an apology from front desk clerk when I explained why I would not be staying the night.
2023 年 12 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2023年12月12日 的回复
Dear Jason,My heart sank to know that you left the hotel feeling this way and that we hadn't had the opportunity to try to make things better while you were with us. It is clear, on the occasion of your visit, we did not meet expectations or our usual high standards of service and I am really sorry to hear this. We do appreciate that you brought the issue with the smoke detector to our attention. We care very much about how this experience made you feel and hope that we will be able to welcome you back to SureStay Hotel by Best Western Bowling Green North in the future and restore your faith in us.Regards,Victor P., GM

8/10 还可以

EDWARD,GREENBRIER

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Water pressure was low in the commode and it took multiple times to flush and a plunger. Not something you want on a stay. Refilling took quite some time.
Victor Patel, GM 于 2023年12月10日 的回复
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Victor Patel, GM

2/10 糟糕

james

不满意:员工和服务、服务设施、住宿条件和设施
Property was not clean and smelled like cigarettes
2023 年 11 月入住 1 晚
Victor (GM) 于 2023年11月28日 的回复
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 超赞

Raymond

Excellent value
2023 年 11 月入住 1 晚
Victor Patel, GM 于 2023年11月21日 的回复
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Victor Patel, GM

8/10 还可以

Karen

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Good value; clean room
2023 年 11 月入住 1 晚
Victor Patel, GM 于 2023年11月21日 的回复
Thank you for rating us so highly! Your feedback warms our hearts and validates the efforts we put into making your stay exceptional. We're thrilled that we met your expectations and left a positive impression on you. Your satisfaction fuels our passion for hospitality, and we eagerly anticipate the pleasure of serving you again, ensuring that your next stay is even more memorable than the last.Regards, Victor Patel, GM

6/10 一般

MARIE

满意:员工和服务
2023 年 11 月入住 2 晚
Victor Patel, GM 于 2023年11月19日 的回复
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay did not meet your expectations. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Victor Patel, GM

10/10 超赞

Cleston

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access
2023 年 11 月入住 2 晚
Victor Patel, GM 于 2023年11月17日 的回复
Many thanks for your kind rating! Our ultimate aim is to provide each guest with an outstanding experience, and I'm overjoyed that we hit the mark with your stay. Your appreciation will be shared with our team, who put in the effort to create a positive and enduring impact. Your review is truly appreciated, and hosting you has been a delightful experience.Regards, Victor Patel, GM

10/10 超赞

Martha

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay.
Wonderful place to stay on a budget. The room was very clean, and quiet. Since we are an older couple, the manager checking us in switched our room from an upstairs to a ground floor to make it easier for us. That way we didn't have to carry a suitcase upstairs. They were so accommodating friendly and nice. They have a free breakfast - cereal, toast, muffins, oatmeal, coffee and juice. The hotel is close to fast food and gas stations. We will definitely stay here again when we travel back to Bowling Green.
2023 年 11 月入住 2 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2023年11月14日 的回复
Hi Martha,Thank you so much for sharing your incredible words with us regarding your recent stay at our SureStay by Best Western Bowling Green North. We are thrilled to know that you enjoyed the extra, thoughtful details we include in each stay and that you were pleased with our luxurious guest rooms, the excellent service of our colleagues, and so much more while here. We’d love to continue serving you on your future travels to Bowling Green and look forward to welcoming you back soon.Warm Regards,Victor P., GM

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean rooms and property. We enjoyed our stay
2023 年 11 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2023年11月14日 的回复
Hello David,Thank you for your awesome review!Naturally, we aspire to deliver faultless service and I am so pleased we achieved that goal. We are very much looking forward to welcoming all of you back to our SureStay Hotel Bowling Green North where we guarantee you a truly serene, stress-free experience!Regards,Victor P., GM

10/10 超赞

Brenda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good for a overnight stay
Overall a good value hotel to stay- nice and clean, room was quiet with a comfy mattress. Was not transparent with the pricing when securing the room online, had to pay additional $25 for a pet upon arrival. Didn't like that I had to pay a $100 deposit, which that wasn't disclosed until after the room was booked in the fine print.
2023 年 11 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2023年11月14日 的回复
Hi Brenda,Thank you for choosing our SureStay Bowling Green North. We have received rave reviews about the comfort of our beds and bedding and our meticulously maintained guest room. It was a joy to welcome you and we are thrilled to find that you were delighted by our guest rooms. We have noted your issue with the Pet Fee. We value your added comments about the deposit for incidentals. We wish to be transparent therefore all our fees are noted on our website and those of the third-party booking sites. These fees are standard fees. We hope that you will have a chance to settle in with us again on your future trips to Bowling Green!Regards,Victor P., GM

8/10 还可以

Tony

满意:清洁度、员工和服务、住宿条件和设施
Good location and clean room.
2023 年 11 月入住 1 晚
Victor P., GM, SureStay Hotel by Best Western BG 于 2023年11月14日 的回复
Hi Tony,Thank you for the fantastic review!Our SureStay Bowling Green North team loves connecting with our guests so it's great to hear how helpful they were during your stay with us. Our location allows for easy exploring and truly experiencing Bowling Green. There is much to see, certainly warranting another visit!Thank you so much for staying with us - we hope to welcome you back soon!Safe travels,Victor P., GM

2/10 糟糕

Kasha

满意:员工和服务,清洁度
不满意:住宿条件和设施
Do not stay here! Very nasty and not clean. Property also needs to be updated. I wish I could get my money back!
Victor P. 于 2023年10月31日 的回复
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!Thank You

10/10 超赞

Norman Jay

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
all ok
2023 年 10 月入住 1 晚
Victor Patel, GM 于 2023年10月25日 的回复
It is truly delightful to learn that you enjoyed every aspect of your stay with us! We are thrilled to hear that our hotel staff, dining options, and accommodations provided you with wonderful experiences, as we always strive to deliver the highest level of guest service. We are pleased that you were able to take advantage of our amenities and thoughtful offerings, which are designed to ensure a seamless and delightful visit. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience with us. Thank you for your kind rating, and we look forward to welcoming you back again in the future!Regards, Victor Patel, GM

10/10 超赞

Gene,Saucier

与配偶出行
满意:员工和服务,清洁度
Didn’t realize it was the “old style” motel with the doors opening to the parking lot when I booked it…I always find them to be a bit noisy with traffic noise. Also, the beds were double, not queen, so my wife and I slept in separate beds. Other than that the property was okay and check-in was fast and easy.
2023 年 10 月入住 1 晚
Guest Services, SureStay by BW Presque Isle 于 2023年10月23日 的回复
Hello Gene,Thank you for writing a review of your stay. We are thrilled that our central address served you so well, though we are sorry to find that you did not receive the requested accommodations. Your feedback provides us great value and will be reviewed by our team as we continually digest comments from guests to understand what is most important and how to avoid these snafus. Our team of compassionate professionals understands the importance of creating an inspiring and pleasing atmosphere to heighten the guest experience and we are grateful that you appreciated their contributions.We hope that you can one day join us again so that we can win your heart with a more enchanting SureStay Hotel by Best Western Bowling Green North experience.Regards,Guest Services Team

10/10 超赞

cynthia

满意:清洁度、员工和服务、住宿条件和设施
Clean easy access
2023 年 10 月入住 1 晚
Guest Services, SureStay by BW Presque Isle 于 2023年10月23日 的回复
Hi Cynthia,Thank you for taking the time to provide us with your marvelous review.It is such a delight to read and I am pleased that the overriding tone is that of exceptional service. From the front door to the reception, breakfast staff, and housekeeping, the whole team takes great pleasure in providing our guests with what you require and it is fantastic to read that our meticulous guest rooms were so appreciated.I am so happy that your trip was a memorable one and I hope that you will be able to return to us at some point in the future. Warm regards,Guest Service Team

10/10 超赞

Richard

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Guest Services, SureStay by BW Presque Isle 于 2023年10月23日 的回复
Hello Richard,I’m delighted you found comfort at our SureStay Hotel by Best Western Bowling Green North! We work hard to add value to your stay through attentive service, great amenities, and detailed upkeep of our spaces. We are fortunate to have an ideal location in Presque Isle. We greatly appreciate your review and hope to welcome you back on another relaxing trip.Kind regards,Guest Services Team

8/10 还可以

Melanie

商务旅客
满意:客房舒适度,清洁度
Basic Hotel
Nice no frills hotel. Clean and convenient to the area. The price was nice. The breakfast is just ok. They don't offer anything like waffles, pancakes or warm eggs.
2023 年 10 月入住 3 晚
Victor Patel, GM 于 2023年10月17日 的回复
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Victor Patel, GM

8/10 还可以

Chad

满意:清洁度、员工和服务、住宿条件和设施
Clean and updated. Very reasonable for what you pay for.
2023 年 10 月入住 1 晚
Victor Patel, GM 于 2023年10月17日 的回复
Thank you for your fantastic rating! Your feedback is the lifeblood of our continuous strive for perfection. Your satisfaction and happiness fuel our desire to provide only the best service. Yourfeedback is an affirmation of our success in this endeavor. We're already excited to welcome you back, ready to deliver an even more impressive experience on your next visit.Regards, Victor Patel, GM

8/10 还可以

Kim

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
If you are there for the Corvette Museum or the plant, this Hotel is perfectly placed. Very convenient. The rooms are simple and basic. The breakfast is also simple and basic. This is a no-frills Hotel in the right price range.
2023 年 10 月入住 1 晚
Victor Patel, GM 于 2023年10月17日 的回复
We extend our heartfelt appreciation for your great rating! Your feedback is a shining endorsement of our tireless efforts to deliver unparalleled hospitality. Knowing that we succeeded in making your visit extraordinary fills us with immense pride. We're eagerly awaiting the chance to welcome you once more, ready to create new cherished memories and make your next stay even more enjoyable than the last.Regards, Victor Patel, GM

10/10 超赞

Miranda

2023 年 9 月入住 2 晚
Victor Patel, GM 于 2023年10月17日 的回复
We are profoundly grateful for your remarkable rating! Your feedback is a badge of honor for our persistent efforts to deliver outstanding service. Your satisfaction is our inspiration, and knowing we've met your expectations brings us immense joy. We are eager for your next visit, determined to make it even more unforgettable and rewarding.Regards, Victor Patel, GM

4/10 很差

Jay

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Water damage on ceiling in bathroom, old smoke smell, breakfast was very limited. Staff was friendly and nice.
2023 年 9 月入住 3 晚
Victor (GM) 于 2023年09月30日 的回复
Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at SureStay Hotel by Best Western in Bowling Green, KY. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Have a great day!

10/10 超赞

James

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
The best location for dining, some shopping, and most of all - The Corvette Museum is only two blocks away South and The Corvette Assembly Plant is only two blocks North !
2023 年 9 月入住 1 晚
Victor Patel, GM 于 2023年09月30日 的回复
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Victor Patel, GM