Branxton Hotel with Pool

"Stayed here with my family and overall the property itself is decent, but the experience after checkout was very disappointing. We were charged $500 for carpet cleaning due to a small food stain (blueberries). While I acknowledge the stain occurred, the charge was completely disproportionate. A full carpet steam clean was done by an external contractor at a cost of $500, with no attempt to consider a more reasonable solution like spot cleaning. I raised this professionally and requested a fair review, but the hotel refused to reconsider and closed the matter without any flexibility. Also, during the stay, the room was not properly cleaned on one occasion and we had to raise it. It was improved the next day, but it should not have happened in the first place. Overall, the property is fine, but the way issues are handled — especially charging excessive cleaning fees — is disappointing. Would recommend future guests to be cautious."

"Friendly and easy check in, welcoming to pets and room had everything we needed for our stay."

"Yes"

"Restaurant was closed over Easter "

"The breakfast was bad. Instead of hot breakfast, we have only been supplied cold so called "continental breakfast" despite we paid in full for that. For that, we have to lodge a formal complaint in another email. "

"Friendly staff, great breakfast "

"Room was surrounded by trees and grass; very peaceful. Front desk closed before we arrived but left keys in box. We didn’t interact with anyone as just stayed one night."

"Pub on site is a great place for a meal. Room well appointed, everything worked."

"Very wide spread property .......room was comfortable but bed wasn't ."