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关于曼特拉奎恩酒店的点评

4 out of 5
曼特拉奎恩酒店
570 Queen Street, Brisbane, QLD

点评

8.2

很好

10 分 - 超赞。392 条好评，共有 1000 条点评" "
8 分 - 还可以。414 条好评，共有 1000 条点评" "
6 分 - 一般。115 条好评，共有 1000 条点评" "
4 分 - 很差。56 条好评，共有 1000 条点评" "
2 分 - 糟糕。23 条好评，共有 1000 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Ho Ming

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Brett Willoughby 于 2016年03月6日 的回复
Thank you for you rating Ho Ming!

8/10 还可以

Connie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Des

2024 年 1 月入住 1 晚
Reception Team 于 2024年04月24日 的回复
Thank you for taking the time to rate your experience with us. We're glad to see that you enjoyed your stay overall. Your satisfaction is important to us, and we strive to provide exceptional service to all of our guests. If there's anything specific you loved about your stay or any areas where you think we can improve, we'd love to hear your feedback. Your input helps us continually enhance the quality of our services. We hope to have the pleasure of welcoming you back again soon for another great stay!

8/10 还可以

Tracy

满意：员工和服务，清洁度
The rooms were clean and tidy
2023 年 11 月入住 1 晚

6/10 一般

Gemma

与家人出行
满意：清洁度、员工和服务、服务设施
The rooms need to be badly updated. Light coming in from around the door at night was bright so made it hard to sleep. Very basic for the price
2023 年 10 月入住 1 晚

6/10 一般

Ian

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Avoid room 1002
Small pokey room overlooking rusty iron roof, bathroom door awkward to close when you went in due to space/configuration, hot water jug had something crusted into bottom of it so couldn't use, had to get the hot iron replaced (as bottom was filthy with brown muck from lack of cleaning) before I could iron my clothes - I'm sure other rooms may have been better & more spacious or nicer but mine wasn't a great experience.
2023 年 7 月入住 2 晚

4/10 很差

Luke

团体旅客
不满意：住宿条件和设施，清洁度
2023 年 7 月入住 1 晚

2/10 糟糕

William

不满意：住宿条件和设施，清洁度
Paid for one of the 'nicer' rooms. The floor smelt like stale vomit, the wifi didn't work, the clothes dryer didn't work and the parking was full. I was then redirected to another carpark which cost $138 for 2 days. And anytime any of these issues were brought to the counter staffs attention. Nothing happened. My room and parking for 2 adults cost around $850 for 2 nights. Biggest rip off I've ever experienced with a hotel. After complaining to the staff, I was told they'll be in contact to rectify it but still no phone call. Do yourself a favour and choose somewhere else, the Mantra on Queen is 3 star at best
2023 年 7 月入住 2 晚
Mantra on Queen staff 于 2023年07月9日 的回复
Hi William, We deeply apologise for the issues with your stay and your experience. Our manager will be reaching out with you to discuss these issues.

4/10 很差

James

与家人出行
不满意：住宿条件和设施
Our room was ok, great view but I think I paid extra for that. The rooms bathroom was tiny and had ants in it. We only had 2 towels when we booked for 3 guests. It’s on a noisy street with a pub below and the windows don’t reduce the noise. No parking so had to park down the road and walk back. No restaurants on site or breakfast. The pool area and exterior of building is very run down. Staff were ok, not super friendly. Would not come back again.
2023 年 7 月入住 1 晚

8/10 还可以

Adam

满意：清洁度、员工和服务、住宿条件和设施
Great service small carpark
2023 年 5 月入住 1 晚

10/10 超赞

Hein

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Kent at reception is a star. Very professional and made us feel welcome from the start.
2023 年 3 月入住 1 晚
Mantra on Queen 于 2023年04月4日 的回复
Dear Hein,Thank you for your comments. We will indeed advise Kent he is a star, we are delighted he made you feel welcome from the start

8/10 还可以

Catherine

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Although it's called Mantra on Queen, the main entrance is not on Queen Street but around the back. I would not have felt comfortable returning to the hotel after dark due to the area and poorly lit access. On the good side, it was beautifully clean, and the bed was supremely comfortable. I also really appreciated the quality toiletries in sustainable (refillable) bottles.
2023 年 3 月入住 1 晚
Vinnie 于 2023年03月11日 的回复
Dear Catherine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Vinnie NguyenReception Team

10/10 超赞

Tim

2023 年 2 月入住 1 晚
Mantra on Queen team 于 2023年04月4日 的回复
Thank you for your 5 star review!

8/10 还可以

Steven

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable beds, clean and soundproof rooms. Friendly and professional staff. Perfect location if visiting Johnny Ringos as it’s right next door basically.
2023 年 2 月入住 1 晚
Mantra on Queen team 于 2023年04月4日 的回复
Dear Steven,Thank you for your review! Great to read we ticked so many boxes for you.

4/10 很差

Anthony

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Arrived at 3:30pm to be told that there was a problem with our room and that we would have to go to another hotel. Staff did arrange alternative hotel but were unfriendly and offered no compensation for the inconvenience.
2022 年 11 月入住 1 晚

8/10 还可以

Brendan

与配偶出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
An entire unit with kitchen and washing machine and room to move around, was much better than just having a bedroom with kitchenette - which I have previously booked elsewhere. Can always count on Mantra to be consistent and comfortable. Loved the sauna and the location close to the River and walking tracks as well as the city. A great place to stay for work or pleasure.
2022 年 10 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing cold unclean don't recommend
Room unclean Very cold heating not adequate Said would have portable heater available then said none Requested walk in shower then was given a bath over shower only.... couldn't shower at all then
2022 年 8 月入住 1 晚
Matthew 于 2022年08月20日 的回复
Thank you for taking the time to tell us about your experience at the Mantra On Queen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Matthew, Front Office Team Leader

8/10 还可以

Nick

2022 年 8 月入住 2 晚

10/10 超赞

Carolyn

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had a great apartment, plenty of space with a fabulous view. Comfortable couch and bed.
2022 年 4 月入住 3 晚

2/10 糟糕

Bianca

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
The girl on the front desk was talking about another customer (BIG NO NO) Who is actually my friend. I did not appreciate her exaggerating the story and what actually happened! Secondly, the locked at midnight and couldn't get in or out. I had an emergency at home with my son and my partner tried to get out but couldn't! Will never stay here again or recommend it. I own a day spa and will be advising everyone the same
2022 年 4 月入住 1 晚

8/10 还可以

Peter

2022 年 4 月入住 2 晚

10/10 超赞

Joanna

2022 年 4 月入住 1 晚

2/10 糟糕

Sean

与配偶出行
不满意：住宿条件和设施，清洁度
When we came home after dinner, our hotel door was left wide open (not by us) and the room had been entered into, bed used, bathroom used. Very scary experience.
2022 年 3 月入住 1 晚

8/10 还可以

Craig

与配偶出行
满意：员工和服务，清洁度
Could do with a remodel. Very out dated but clean and tidy.
2022 年 3 月入住 1 晚
Hannah 于 2022年03月20日 的回复
Hi Craig, thank you for your review! We are glad you found your stay clean, tidy and suitable for your needs. I will pass your recommendations onto our management team. We hope to be able to welcome you again in the future. Kind regards, Hannah

2/10 糟糕

Shannon

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
2022 年 3 月入住 1 晚

10/10 超赞

Craig

2022 年 3 月入住 2 晚

10/10 超赞

Ryan

2022 年 1 月入住 5 晚

10/10 超赞

David

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good location. Neat and well appointed room
2022 年 2 月入住 1 晚
Hannah 于 2022年02月15日 的回复
Hi David, Thanks for your 5 star review! We look forward to seeing you again in the future. Kind regards Reception

10/10 超赞

Lee

2022 年 2 月入住 1 晚

8/10 还可以

Madeleine

满意：清洁度、员工和服务、住宿条件和设施
good location
2022 年 1 月入住 1 晚
Hannah 于 2022年02月15日 的回复
Hi Madeleine, Thanks for your review! We are glad to hear that you enjoyed our convenient location. We look forward to seeing you again in the future! Kind regards Reception

6/10 一般

Michael

满意：员工和服务，清洁度
I liked that it was easy to access all of Brisbane from their and to leave to go into Queensland either North or South from that piont.
2022 年 1 月入住 6 晚
Hannah 于 2022年01月22日 的回复
Hi Michael! Thank you for your feedback. I am glad to hear that you found the location of our hotel suitable to your needs. We look forward to welcoming you again in the future!

2/10 糟糕

Ken

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hi, Following a review with Expedia on Friday evening, Matthew from reception reached out with the below; I am able to offer you an upgrade to one of our newly refurbished 1 bedroom river views for no additional cost. We had gone out to lunch and they rang and said our room was ready and they needed our current room, so I said they could move our belongings. However when we returned we found that the room was of the same basic rundown quality of the previous room, and in fact if anything was smaller that the one we had moved from. It most certainly had NOT been refurbished,and if anything was a downgrade. They moved us from room 2703 to 2905. Yes we had a balcony, but given it’s probably just about large enough to actually stand on and we never used, or would have wanted to. Yes they allowed us to park in their car park for the last night, we had already paid $35 for a nights parking in some offsite car park. Incidentally there seemed to be plenty car parks available in the car park. So all in all a very disappointing end to our 5 day stay in Brisbane. Not impressed at all… Ken
2021 年 12 月入住 2 晚
Matthew 于 2022年01月10日 的回复
Dear Ken. I am sorry to hear that we could not improve your stay with us at Mantra on Queen. Unfortunately due to the busy time of the year we were unable to accommodate our offer and I would like to be the first to apologise that this was not met. While we did our best to provide you with a better room, I am sorry to hear that you did not find this room to be an upgrade. We have passed on your feedback about the rooms to the owners of the units for their consideration. I understand your frustration with the parking. The available spaces in our parking would most likely have been from guests who left that morning. Ken, I thank you for taking time to provide our hotel with feedback. Kind regards, Matthew

8/10 还可以

Nikala

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean facilities and good location, feels dated but provides everything you need to have a comfortable stay at a reasonable price. Wouldn’t recommended bringing a large vehicle as parking is tight. However we did have a great stay and staff are very accommodating. Woolworths is just across the road for all your shopping requirements.
2021 年 12 月入住 4 晚
Matthew 于 2021年12月25日 的回复
Dear Nikala. Thank you for your positive review. We are thrilled to hear that you enjoyed your time at Mantra on Queen. We have passed on your feedback regarding the room to the owner. We are currently in the midst of a hotel wide refurbishment and hope to have 60% of our rooms refurbished by March next year. We hope that we can welcome you back soon Nikala where you can have the opportunity to experience our updated rooms. Again, I would like to thank you for taking time to provide feedback to the hotel. Kind regards, Matthew

10/10 超赞

Stephen

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location was fantastic and easy access to Story Bridge, restaurants, and the Queen Street Mall. Staff were fabulous and went out of their way to ensure our needs were met. As a result we had a great weekend and highly recommend for others. Will stay again in the future.
2021 年 12 月入住 2 晚
Matthew 于 2021年12月18日 的回复
Dear Stephen Thank you for your kind review. It is fantastic to hear that you had an enjoyable stay with us. I will pass your feedback onto our staff who I know will use it as motivation to delivering quality customer services to other guests. We look forward to welcoming you back, hopefully, in the near future. Kind regards, Matthew

10/10 超赞

Gordon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean Friendly
2021 年 11 月入住 1 晚
Matthew 于 2021年12月18日 的回复
Dear Gordon. Thank you for your 5 star review. We are glad to hear that you found the hotel clean and that our staff were friendly. We look forward to welcoming you back in the future. Kind regards, Matthew

10/10 超赞

Grainne

满意：清洁度、服务设施、住宿条件和设施
I made a late booking the night before for my daughter to stay for her 21st birthday, the room was on the 21st floor and the view was amazing as was the king bed all to herself:)
2021 年 11 月入住 1 晚
Zane 于 2021年11月16日 的回复
Hi Grainne, Thank you for such a lovely review, I'm so glad to hear you all had a great night. Happy 21st! Best Wishes, Zane

10/10 超赞

Don

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff member that was on Patra was helpful and so nice couldn’t help but to buy her a bottle of wine she she was so nice I will be back
2021 年 11 月入住 1 晚
Matthew 于 2021年12月18日 的回复
Dear Don. Thank you for your 5 star review. I am glad to hear that you found our staff friendly, especially Petra. We look forward to welcoming you back in the future. Kind regards, Matthew

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
A wonderful stay as always, great location, friendly staff, clean amd comfortable
2021 年 10 月入住 1 晚
Matthew 于 2021年10月31日 的回复
Dear Robert Thank you very much for 10/10 review! It is always encouraging to hear that our guests had a great stay with us at Mantra on Queen. I will pass your feedback onto our team, who always are encouraged by kind words like yours. We look forward to welcoming you back in the near future. Kind regards, Matthew

8/10 还可以

Sarah-Desirae

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 10 月入住 2 晚
Matthew 于 2021年10月31日 的回复
Dear Sarah-Desirae Thank you very much for review! It is always encouraging to hear that our guests had a great stay with us at Mantra on Queen. I will pass your feedback onto our team, who always are encouraged by kind words like yours. We look forward to welcoming you back in the near future. Kind regards, Matthew

10/10 超赞

Melanie

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful staff room was clean and tidy
2021 年 9 月入住 1 晚

8/10 还可以

Craig

满意：员工和服务，清洁度
Wonderful views
The mattress was hard and uncomfortable, the pillows were flat. The wifi signal was terrible, everytime I connected to it, it would drop out in a matter of minutes. Apart from that, it was a great apartment with wonderful views.
2021 年 8 月入住 2 晚
Thomas Luck 于 2021年08月26日 的回复
Dear Craig, Thank you for taking the time to tell us about your experience at the Mantra on Queen Brisbane. I am sorry that your experience did not meet your expectations; I appreciate your feedback regarding the bed and wifi. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Glad to read you loved the views for your room and found our location to be central and convenient. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Luck General Manager

6/10 一般

真实旅客

与配偶出行
满意：服务设施，员工和服务
Lots of dust in the air cons, we had to move rooms from our original. The staff were really nice though. Definitely needs updating as everything is pretty old. Other than that it was fine.
2021 年 7 月入住 1 晚
Thomas Luck 于 2021年08月26日 的回复
Dear Anonymous, Thank-you for your review, I appreciate your feedback regarding the condition of our rooms, and please rest assured we are working through a lot of refurbishments during this time. Glad you found our team members to be friendly and helpful! I trust you enjoyed your time in Brisbane, and we hope to welcome you back in one of our newly refurbished rooms. Warm Regards Thomas Luck General Manager

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2021 年 6 月入住 1 晚
Matthew 于 2021年06月24日 的回复
Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 6 月入住 2 晚
Matthew 于 2021年06月24日 的回复
Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 6 月入住 1 晚
Matthew 于 2021年06月24日 的回复
Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

4/10 很差

真实旅客

团体旅客
满意：清洁度
不满意：员工和服务
Did not have a pleasant experience. They told me I didn’t have a booking and acted like it was my fault and didn’t take notice of who I had booked with of the fact that payment had done through. Was pushed to the side to wait for an hour and the communication how they were going to solve the problem was unclear unhelpful and not very understanding. I had to approach them again to see what was going on. Was told someone would call me to discuss what the mishap was but no one did. Ended waiting in a friends room till they could find me one. Didn’t get one till 4pm with check in was 2pm. They were overly apologetic at all. Just so disappointing
2021 年 5 月入住 1 晚

8/10 还可以

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 2 晚
Matthew 于 2021年04月1日 的回复
Dear William, Thank you for a lovely 8/10 review. While we are thrilled you have rated us so highly, we always want to strive to be perfect. If you are able to, we would love to hear further feedback on what we could do better. We hope you get to visit us again soon so we are able to be rated a perfect 10. Best Wishes, Mantra on Queen Team

10/10 超赞

Leonardo

2021 年 3 月入住 4 晚
Matthew 于 2021年04月1日 的回复
Dear Leonardo, Thank you for a lovely 10/10 review. We are so delighted to hear you enjoyed your stay and hope you get to visit us again soon. Best Wishes, Mantra on Queen Team

10/10 超赞

真实旅客

2021 年 1 月入住 4 晚
Zane 于 2021年03月16日 的回复
Dear Guest, Thank you for a lovely 5/5 review. We are so delighted to hear you enjoyed your stay and hope you get to visit us again soon. Best Wishes, Zane Front Office Supervisor