Brookside Village hotels in Houston

"Honestly, I'm still not sure how I feel about this hotel. From the moment I walked through the front doors, there was no hello, welcome, be with you in a moment, anything of the sort. I spent about ten minutes getting checked in, ignored for most of the initial five minutes. Normally I would've addressed this, but it was 10:30 P.M. and I was tired after a long day of driving. So I let it slide, but I soon realized that the staff were completely out of sorts, had called the police for a disturbance on the property, and one guests came barreling through yelling at the staff about his wife, as he rolled his luggage out towards the side entrance/exit. Finally, one of the men, asked for my name. Still no official greeting, just down to business. Obviously both men are annoyed by whatever has been going on prior to my arrival. I asked him a few questions about the property and he answered, but still no apology or Greeting. As I was heading outside to move my car three officers came in to address whatever had been going on. I let it go, and moved on. First night was pretty uneventful after that. Second night, the place was packed and it was hard to find parking. They had an event onsite, it is a resort/convention setting, so just keep that in mind. Never saw the pool, didn't have time. Mattresses could be much better. Other signs of aging in the interior rooms. But staff was definitely the first red flag. "

"Staff is wonderful. The bed was not comfortable and seemed like the pillows were old."

"Staff very nice. An extra blanket in closet would be great. "

"The staff was very helpful and nice however, the bathtub had a slow drain and the bathroom floor had a dried up contact lens on the floor. There was only one trash can in the room and you could visibly see stains on the couch, and carpet in the room… even an oil spot on the comforter. I still gave it 4 stars instead of 3 because those were all things that could be fixed. "

"The breakfast was delivious"

"Room was very small. The staff was very friendly, the bar and minimart was very convenient. The location was great for an Astros game. "

"Perfect location, good service "

"O"

"Not clean, old, check in guy was not friendly and t"