「The staff at the pool side bar and restraunt were awesome and friendly. The food was good .
We initially booked a oceanfront suite in the actual Hilton hotel section. Upon arrival they advised the room had a water leak. They moved us to the Hilton Palms condo building next to Hilton. The building was run down. Our condo they placed us in was outdated from the the 80's, not ocean front or balcony. The bathroom had a toilet leak and was dirty with hair on the ground. After going back to front...
「The unit we stayed in was great, house keeping checked in daily, Heather the bartender was very friendly! We will definitely be back. The resort could use some new mats near the evaluators for a more polished appearance, same with the title at the pool water fountain, just attention to small details. Overall great stay!」
「The property was beautiful. The outdoor pool area and the water park were very nice for families with young children. I never saw the indoor pool because it was not within walking distance. They had shuttles but we opted not to use them. The room was very small and the carpet needed to be cleaned or replaced. There was barely enough room in the bathroom to turn around. We had 2 queen beds and you had to turn sideways to get around the one closest to the wall. The staff were very helpful...
「Ac leaked in the room so the floor was wet & the ac couldnt keep up so it was hot during the day and cold at night.
We did find a cockroach in our room.
Not a 5 star experience.」
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