Best Western Buffalo hotels

"It "

"The property was nice. The room was clean, but the hotel rooms are definitely dated and the bathrooms could use an upgrade or just better repairs. We also arrived after 5 and were told our rooms were not ready and they would call us when they were. We had no where to go, so we sat in the lobby for over an hour before we actually got our room. The food in the restaurant downstairs was delicious, but they had one waitress, but she was awesome and she did her best. For our troubles they did give us breakfast vouchers and the breakfast was good. Not sure I would stay here again, honestly after traveling all day, we just wanted to relax but had to sit in the lobby. I won't chance that again, especially showing up an hour after check in time. "

"Floor coming up on first toom, tripping hazard. Staff were polite and immediately moved us but did allow another person to stay. Ut was c right next door so obvious. They were booked up so assume moved us and gave a later arrival the room. Bathroom floor needed swept or maybe wind blew in from drive. Tub, toilet and sink were clean. Beds were absolutely fine. Room had been smoked in, which I noticed immediately, being sensitive to it but even my husband noticed it. We had a room deodorizer spray so that handled it. Bottom of doors were a liitle ragged. We had stayed in another Best Western on a previous visit and this one was not up to that standard. Staff was very helpful and friendly and breakfast staff also great, friendly and kept food loaded. It was not horrible but we will choose the other Best Western if available next time. "

"Hot tub bubbles splashed in your face. Jets in the middle of the hot tub and not sides like normal, little small as well. Pool was nice. Could use more seating for guests. "

"The beds were very uncomfortable "

"Easy access to and from the location. The pillows need to be improved."

"Dirty sheets and blankets for the sleeper sofa. Booked room specifically for 2 doubles/queens was disappointed it was king + sleeper sofa. "

"Room was nice, but we think that the heater was malfunctioning. It was actually much warmer in there than what thermostat was set for. Was peeling in some parts of the bathroom. "

"The staff was really nice. The rooms were pretty clean."