The worst hotel I have ever stayed, please avoid. Some staff were rude, told me to pick up my towels from the front desk after I complained that my room was not cleaned, and said 'it is a courtesy from them to bring any amenities to the hotel guests'.
I stayed there for almost a week, yet my room was never cleaned even when I requested room cleaning service. I also saw some ants in my room. Disgusting
真實旅客
於 2023 年 7 月住了 7 晚
8/10 不錯
Amy (Cape Coral)
家人同遊
2024年5月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The suites are spectacular with beautiful views of the downtown Buffalo architecture and Lake Erie. The bathroom was huge and luxurious!
Amy
於 2024 年 5 月住了 3 晚
10/10 優異
Sheneen
多人同遊
2024年5月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect spot to stay and visit Niagara Falls, and a look around town.
Sheneen
於 2024 年 5 月住了 2 晚
4/10 欠佳
Kimberly
伴侶同遊
2024年5月5日
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Breakfast was horrible, hot tub shut down, check in wait times long, check in staff and over night staff were lovely check out staff didn't even want to address anything, when told I had concerns with my stay no apology no inquiries as to what was wrong since I booked through a third party I was just handed a business card of the manager and nothing else was said no apology no thank you for staying nothing!
Kimberly
於 2024 年 5 月住了 1 晚
8/10 不錯
Monica
伴侶同遊
2024年5月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would stay again
Monica
於 2024 年 4 月住了 1 晚
2/10 很差
Brandon
2024年4月30日
讚好:整潔度和職員與服務
不滿:住宿狀況
Brandon
於 2024 年 2 月住了 2 晚
6/10 一般
Ellen
多人同遊
2024年4月21日
Arrived late, put us in room 423. Probably the worst room in the entire hotel. Right next to the elevator. 6am elevator doors start opening.
Rusty Sign outside the window kept cranking from the wind. Shower head was busted.
Went out the next day and came back around 4pm. The room smelt of weed. Very strange. No room service. Requested a new room and they politely accepted. New room was much better
Ellen
於 2024 年 4 月住了 2 晚
8/10 不錯
Kendall
伴侶同遊
2024年4月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to downtown and within walking distance of many restaurants.
Kendall
於 2024 年 4 月住了 4 晚
10/10 優異
Vladan
2024年4月19日
讚好:整潔度、職員與服務和住宿狀況
Vladan
於 2024 年 4 月住了 1 晚
2/10 很差
Joseph
家人同遊
2024年4月13日
讚好:職員與服務
不滿:整潔度和設施服務
Our room had a bad odor which triggered our daughter’s asthma both our nights with terrible attacks. At midnight night 2 I went to the desk and they upgraded our room and that one was much better. But our first room had empty shampoo and conditioner and the trash piled up a lot with them not coming around other than every other day. Also paying to park 16 dollars at day at the hotel you don’t know until you get there which kinda stinks. I’ll stay outside the city if we go back next time.