Arnhem Burgers Zoo Hotels

"Only IRON is missing else everything is great"

"Wonderful again. Lovely hotel with thorough, friendly and helpful staff. Will always stay here when I come to Arnhem. Faultless. "

"Excellent service from the staff. "

"Awesome as always "

"Breakfast was very healthy, with a choice of hot and cold drinks "

"House, appliances, first class. One bedside light was broken. Coffee maker espresso button doesn’t work. One leg on a low table in the living area is connected with 2 screws iso the required 6 screws. If the table is moved in a certain direction there is great change the leg collapsing. Location: great. Major issue: We got en incorrect access card to the gate. The explanation we got from the location manager: Check-in was very busy (not true when we checked in) and staff prepared one-week access cards in advance, because most guests were staying for one week. Is staff ease more important than customer service? We stayed 2 weeks, so our card was wrong. On a tied schedule we had to leave one morning at 7:00 and couldn’t. Central office responded with an automatic message “call local office”. The local office responded with an automatic message “the office is open at 9:00”. The lady who answered the phone when we called the central emergency number could not activate the gate. At 7:30 two workers entered the gate and with their phone were able to open the gate. We received apologies but no information that makes us confident that such a failure cannot happen again."

"great location, calm and quiet"

"Nice hostel in a very safe area. Bike storage on site via a bike shed which is locked at night. Probably a 30 minute walk downhill to the centre. Staff very friendly and helpful."

"Location of the property is fantastic. You get the feeling of leaving closed to nature which is priceless. The only issue for me was not able to drive into the property between 11.00pm and 6.00am since it was very cold during my stay there. Other than that i had a beautiful stay. "