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关于克罗伍德酒店和 SPA 度假村的点评

5 out of 5
克罗伍德酒店和 SPA 度假村
Holme Road, Burnley, England

点评

9.6

绝佳

10 分 - 超赞。369 条好评，共有 454 条点评" "
8 分 - 还可以。57 条好评，共有 454 条点评" "
6 分 - 一般。19 条好评，共有 454 条点评" "
4 分 - 很差。6 条好评，共有 454 条点评" "
2 分 - 糟糕。3 条好评，共有 454 条点评" "

9.8/10

清洁度

9.6/10

员工和服务

9.6/10

服务设施

9.8/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
excellent customer service and reasonably priced!!
2024 年 5 月入住 3 晚

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Emma

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful area and very comfortable
2024 年 5 月入住 1 晚

10/10 超赞

Lulu

团体旅客
满意：员工和服务，清洁度
The staff were excellent m. However, the leisure facilities particularly the sauna was far too small and very crowded. I never got a chance to use it. Which was a shame as that was one of the main reasons why we booked the hotel.
2024 年 5 月入住 1 晚

10/10 超赞

Zeeshan

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Shannon 于 2024年04月19日 的回复
Thank you kindly for your feedback,We hope to welcome you again in the future.

10/10 超赞

jonathan，Blackpool

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for one night and were very impressed. We made use of the Leisure Centre. Make sure you book The Spa if you want to use their facilities. The Lakeside Bar area was very nice with a vast selection of spirits including alcohol free cocktails and bottled beer/cider. We went to the “Allo Allo” dining experience which was fab. We had a good night’s sleep in a comfortable bed, then woke up and had a buffet Full English breakfast which also had a croissants gluten free muffins fruit and yoghurt. We would highly recommend this place.
2024 年 3 月入住 1 晚
Shannon 于 2024年04月17日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Christopher

Great hotel
2024 年 3 月入住 2 晚
Shannon 于 2024年03月11日 的回复
Thank you for your feedback,We hope to welcome you again in the future.

10/10 超赞

Mark

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great modern hotel with good facilities, good choice of restaurants serving good quality produce at reasonable prices.
2024 年 2 月入住 2 晚
Shannon 于 2024年02月28日 的回复
Thank you for your feedback,We hope to welcome you again in the future.

10/10 超赞

Michelle

2024 年 2 月入住 2 晚
Shannon 于 2024年02月28日 的回复
Thank you for your feedback,We hope to welcome you again in the future.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely place great spa and food great . Rooms very comfortable and clean great facilities and friendly staff . Would recommend this hotel for a great stay breakfast great too
2024 年 2 月入住 1 晚
Shannon 于 2024年02月22日 的回复
Thank you for your feedback, We hope to welcome you again soon!

10/10 超赞

Connor

与配偶出行
满意：清洁度、员工和服务、服务设施
Perfect, no other way to put it. The staff were amazing and the food was amazing, would definitely reccomend.
2024 年 2 月入住 1 晚
Shannon 于 2024年02月18日 的回复
Thank you for your feedback, We hope to welcome you here again in the future!

8/10 还可以

Terry

We love staying at crowwood only this time the room was a bit cold apart from that we really enjoy our stay , and the fabulous food at wilfreds we will be back 👍🌹
2024 年 2 月入住 1 晚
Shannon 于 2024年02月18日 的回复
Thank you for your feedback, We hope to welcome you here again in the future!

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
3 night stay
we had a ver nice 3 night stay, we weren't in the hotel a lot of the time as we had a family funeral. I used the gym, well equipped and good equipment. We had breakfast all very good and we weren't rushed from the table which was really nice. Every member of staff we spoke to was really pleasant, helpful and polite. Rooms were cleaned every day and they are a good size. I would stay in this hotel again.
2024 年 2 月入住 3 晚
Shannon 于 2024年02月18日 的回复
Thank you for your feedback, We hope to welcome you here again in the future!

10/10 超赞

Christopher

The rooms are amazing, the desk staff are also amazing but the restaurant and bar staff could do with some extra training. I stayed in the hotel for a total of 10 nights, going to the breakfast every morning. Each morning the hostess at the breakfast would ask us the same robotic questions, including if we’d eaten there before. They should recognize guests that are there for a longer stay and say welcome back. Also not sure why you have to show your room card for every single round of drinks. Again some of the staff are just robotic. It doesn’t make you feel welcome. Overall a really amazing hotel, just wish some of the staff would pay a little more attention to their guests.
2024 年 2 月入住 1 晚
Shannon 于 2024年02月14日 的回复
Dear Christopher, We ask to see our guest tab card when they buy food and drinks to ensure that all the charges are added to the correct bedroom. Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 超赞

Andrea

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Shannon 于 2024年02月14日 的回复
Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 超赞

April

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s my 2nd time at this property from checking in to checking out was so easy The hotel facilities was enjoyable. We did the spa on our last visit That was a lovely experience. Rooms are big n lovely comfy beds Thank you
2024 年 2 月入住 1 晚
Shannon 于 2024年02月14日 的回复
Thank you kindly for your feedback, We hope to welcome you again in the future.

10/10 超赞

Christopher

满意：清洁度、员工和服务、住宿条件和设施
Great hotel and spa, wonderful food. Would be nice if they offered some cask beers in the bar though.
2024 年 1 月入住 2 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

10/10 超赞

Keith

2024 年 1 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

8/10 还可以

Frank

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A good hotel.Staff on the ball .Very clean .Good restaurants .Nothing to dislike.
2024 年 1 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

10/10 超赞

Steven，Bolton

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

8/10 还可以

Andrew

2024 年 1 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

10/10 超赞

Les

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic hotel, nice chilled relaxed vibe Food was excellent … will be returning
2024 年 1 月入住 1 晚
Shannon 于 2024年01月6日 的回复
Thank you for your feedback, We hope to welcome you again in the future!

10/10 超赞

Jacqueline

2023 年 12 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

8/10 还可以

Joseph

2023 年 12 月入住 1 晚
Sandra 于 2024年02月5日 的回复
Thank you for your great review, we look forward to welcoming you back

10/10 超赞

Ian，Bolton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous overnight stay at Crow Wood Hotel & Spa, the hotel and grounds on the drive up were very well presented which carried on into the hotel....Rooms were large and spotlessly clean, Food was excellent as was the breakfast buffet. Would definitely recommend and stay again in the future.
2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

8/10 还可以

Jennifer

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Enjoyed our stay, hotel and bedroom super clean and very friendly staff. Did not like the fact it is a totally cashless resort so be prepared to bring credit and debit cards! Also access to pool means just this! No seating around pool and jacuzzi was out of order, if you want to relax an swim you will have to book the spa a separate area.
2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Wendy

2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

8/10 还可以

Nicola

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel and spar service was excellent. Bar prices a little expensive
2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

John

2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

8/10 还可以

Paul

2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Top notch establishment with first class service
Don't normally review but everything was exceptional. All staff are a credit to the establishment. Absolutely amazing place that is just going to get better with significant further investment in the spa facilities (which are already top notch).
2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Jennifer

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stunning Hotel. There is nothing that Crow Wood need to improve on. Exceptional hotel in every aspect.
2023 年 12 月入住 1 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Yuko

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Shannon 于 2023年12月30日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Andrea

2023 年 12 月入住 1 晚
Shannon 于 2023年12月17日 的回复
Thank you for your feedback. We hope to welcome you again soon.

4/10 很差

Elizabeth

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Disappointed
Very disappointed with our bedroom. I didn’t request a disabled room and yet I ended up with one. Lighting in room was too dark and impossible to see to dry your hair. Shower was cold ( reported). Heating didn’t appear to work and all in all a very disappointing experience
2023 年 12 月入住 1 晚
Simona 于 2023年12月16日 的回复
Thank you for your review, we have sent you an email directly to you.

10/10 超赞

Matthew

2023 年 12 月入住 1 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel staff very friendly and attentive great overnight stay whilst staying for spa day all very good only complaint didn’t like the coffee from either the bar in hotel or spa tasted funny and not very hot but enjoyed the stay nevertheless great hotel comfortable rooms and clean and comfortable
2023 年 11 月入住 1 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

10/10 超赞

Matthew

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely modern country hotel with excellent dining
2023 年 11 月入住 2 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

10/10 超赞

Wayne

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

8/10 还可以

Reba

2023 年 11 月入住 2 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

10/10 超赞

Craig

2023 年 11 月入住 2 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

6/10 一般

Jaspal

与家人出行
满意：清洁度、员工和服务、服务设施
Staff was friendly, wide open space for the rooms. However, leisure facilities quite average sometimes overcrowded, very noisy outdoors due to rain hitting off the metal drainage system disrupting sleep, no USB ports for charging and no toothbrush which is a let down.
2023 年 11 月入住 1 晚
Shannon 于 2023年12月7日 的回复
Thank you for your feedback. We hope to welcome you again soon!

10/10 超赞

Gareth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Cleanest hotel I've been to, nice quiet relaxing place!
2023 年 10 月入住 2 晚
Shannon 于 2023年11月1日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

6/10 一般

Kathryn

满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚
Shannon 于 2023年10月27日 的回复
Thank you for your feedback. We hope to welcome you again in the future.

10/10 超赞

Jasmohan

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent hotel experience! Everything was fabulous! Facilities were amazing.
2023 年 10 月入住 1 晚
Sandra 于 2023年10月25日 的回复
Thank you for your great review . We look forward to welcoming you back

10/10 超赞

Susan

2023 年 10 月入住 1 晚
Sandra 于 2023年10月25日 的回复
Thank you for your great review . We look forward to welcoming you back

6/10 一般

Dawn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location
2023 年 10 月入住 1 晚
Shannon 于 2023年10月23日 的回复
Thank you for your feedback. We hope to welcome you again in the future!

10/10 超赞

Kath

与家人出行
满意：住宿条件和设施，员工和服务
All the staff where very friendly and welcoming
2023 年 10 月入住 1 晚
Shannon 于 2023年10月18日 的回复
Thank you kindly for your feedback. We hope to welcome you again in the future.

10/10 超赞

Rebecca

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Solo escape
Fantastic solo escape for a few days. Food lovely and well labelled with allergens. Rooms clean and modern. Staff really friendly.
2023 年 10 月入住 2 晚
Shannon 于 2023年10月13日 的回复
Thank you kindly for your feedback,We hope to welcome you again in the future!