Johannesburg Bus Factory Hotels

"I am extremely disappointed and honestly shocked by my stay at this Four Seasons hotel. I am used to staying in this group all over the world and this property is absolutely not in line with their usual standards. From the moment I arrived, the experience was frustrating and completely unacceptable. The room was not properly cleaned, with a clear lack of care and attention. Even worse, there were serious security issues. The door locking system was faulty and unreliable, something I personally showed several times to the cleaning staff and also to a manager, yet nothing was properly fixed. On top of that, I experienced a shocking aggression from a security guard who behaved aggressively towards me even though I was a resident guest. This level of behavior is completely unacceptable and deeply unprofessional. It is also obvious that not all clients are treated the same way in this hotel, which is extremely disappointing. They tried to compensate by offering a massage, and I must say the spa was the only professional part of this hotel, but this does not make up for everything else. The restaurant staff made me feel very unwelcome, to the point that I avoided eating there and relied on room service. Unfortunately, room service was also poor, with incomplete orders and meat not cooked as requested. This hotel feels like a cheap version of the Four Seasons brand. I do not recommend it to anyone."

"Rooms comfortable, continental breakfast, travel and tour agency on site"

"everything was good"

"Yes the dinner and breakfast was nice the hotel is value for the money "

"All good and perfect "

"Lovely"

"Clean room"

"The Classy Studio Appartment doesn’t exist. I looked for it for 2hours to no avail. The host Mr Prince Kabiti doesn’t answer the messages. They don’t leave an alternative way to connect. I didn’t receive the service and I expect the refund of my money."

"The room was in good condition. The staff was very helpful and kind. But the noise from the bar was just too much, especially the first night. We had just traveled for 20+ hours. We didn’t get any sleep that first night. It didn’t end till after three in the morning. The next night it went on for a while. It wasn’t as loud, but we were unable to sleep. The third night was better still lots of noise from downstairs people screaming, and a lot of Bass coming through. The food was very good as well in the restaurant."