8/10 Good
caroline
21 May 2024
Liked: Cleanliness, staff & service, property conditions & facilities
So this is a charming house and the room I had was just lovely. However, there was a hiccup at check in. I was not shown around the property rather told about wifi and then told my room was upstairs. As this is an old villa, one would expect to be shown the different areas. Okay no big deal. I had to ask how to get to the small pool. When I got to the pool, I was told I could not use it. Apparently, the staff did not realize I was staying there but that is off putting.
The hotel is pretty pricey. $216.00 a night so I do not want to be told I cannot use the pool. The manager tried her best to remedy the situation and I appreciate that. There is a mini bar in the room with the most ridiculous prices I have ever seen. $5.00 USD for a cookie that at best costs .25. $7.00 usd for a mini can of pringles. $13.00 for a small bag of nuts. As i was in the mood for something sweet I had a cookie from the fridge and then saw how extortionate the pricing was. To be fair, they offered to not have me pay but I insisted on paying as those are the rules. I just think in Cairo those prices are beyond ridiculous. They are more expensive than sat NYC at the 4 seasons hotel(remember this is Cairo). To put it in perspective. The cookie cost half the price of my dinner. That is really shameful and I hate that kind of greed from a mini bar. But charming hotel for sure.
caroline
Stayed 1 night in May 2024