NOT 4 star! 3 star at very best!
A couple of Reception staff ( short guy with Muscles) and dark haired lady very very rude, unfriendly and really unhelpful . One lady in bar staff ( same dark haired lady on reception)
very rude , not interested in serving and not interested in being polite.
Restaurant staff very nice, as were the cleaning staff..
Food was very good !
Room very basic, no coffee or tea making facilities.
Expedia website says room safe is free, charged me 20 euros,
website says swim up bar !
, This is completely closed.. No swim up bar, the bar is closed down. Cigarette ends around bottom pool area,not cleaned up over a few days.. No entertainment or music, the staff said there was none this season at all.
Forget indoor swim pool this is closed for season and they charge yet again for jacuzzi..
Finally on leaving , we asked to store our suitcases , were told to put in an old restaurant, with everyone else’s , this is open to everyone in the hotel , anything could have been stolen!
A Promised shower room downstairs before leaving, tried to charge me £4 euro per towel !
Reception Asked would I stay here again ? Definitely a resounding NO!
There are really nice 4 star hotels in Paguera, we had to visit in the evenings for entertainment( Free) .. and much better service and friendliness, visited Hotel Valentin(4 star) and HSM linda(3 star) both wiped the floor with Ona Palmira.
I would NOT stay here again..