Marta was super helpful, friendly, and professional
Some rooms were so so. Room 222 with "partial ocean view" was a view of the industrial roof top. We paid to upgrade to a better room, which was worth it for us. Pool hours are strictly enforced 10am-6pm on all pools. Outside pool water is cold, even in August. Inside, small pool is warmer. Much of the staff can be pretty snappy if you go outside the strict rules, such as trying to get your premium level free drink 2 minutes early, etc. Adrian and Marta were great, however.