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关于剑桥贝尔弗莱酒店及 Spa的点评

4 out of 5
剑桥贝尔弗莱酒店及 Spa
Back Lane, Cambourne, Cambridge, England

点评

8.2

很好

10 分 - 超赞。403 条好评，共有 1005 条点评" "
8 分 - 还可以。359 条好评，共有 1005 条点评" "
6 分 - 一般。152 条好评，共有 1005 条点评" "
4 分 - 很差。58 条好评，共有 1005 条点评" "
2 分 - 糟糕。33 条好评，共有 1005 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

7.8/10

环保

点评

8/10 还可以

Kwok Man

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

8/10 还可以

真实旅客

2019 年 7 月入住 2 晚

8/10 还可以

David，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Well recommended with good location
Nice clean room, staff are friendly, enjoy hotel facilities like swimming pool. Hotel includes nice surrounding. The breakfast with good nice food.
Darren T 于 2017年06月2日 的回复
Dear David - Thank you for your review and we are delighted you enjoyed your stay. Kind regards, Darren T

8/10 还可以

Joseph

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Darren 于 2016年05月14日 的回复
Dear Joseph - Thank you for your score and we hope to see you again soon. Kind Regards

8/10 还可以

cheung，Hong Kong

满意：住宿条件和设施，清洁度
Just meet expectation
很直接的服務，適合會議，工作需要逗留。會再入住。
General Manager 于 2016年09月15日 的回复
Dear cheung- Thank you for your review, Kind regards Darren T

8/10 还可以

Paul

与配偶出行
满意：员工和服务
Nice hotel but in need of a refurbishment. Carpets worn and walls needing a paint. Room safe was broken, as was towel rail. Main issue was cleanliness around the pool. Dust build up and cobwebs around pool. Litter not cleared, used plasters left under longers. Pool spillovers broken, large hole at one end, and worst was the large clumps of hair all around. I did make comment to the Spa staff who seemed very disinterested.
2024 年 5 月入住 6 晚

10/10 超赞

ISSA

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Amy 于 2024年05月3日 的回复
Dear Issa,Thank you for taking time in giving your feedback, was good to see that the team were friendly from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 还可以

Peter

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Amy 于 2024年05月1日 的回复
Dear Peter,Thank you for your review on your recent stay, its lovely to read that you had a pleasurable stay with us here at the Cambridge Belfry, we as a team strive on our customer service to make it a home away from home and make the say as pain free as possible. We look forward to welcoming you back here with us soon, Take care, Best Wishes, The Cambridge Belfry Team.

8/10 还可以

tom

与配偶出行
满意：清洁度、员工和服务、服务设施
Couldn’t get the shower to turn hot, was a nice hotel but a bit out of the way of everything
2024 年 4 月入住 2 晚
Amy 于 2024年05月1日 的回复
Dear Tom,Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 还可以

Andy

商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Great room and bed but the pillows were heavy and very uncomfortable. Made for a poor nights sleep unfortunately.
2024 年 4 月入住 1 晚
Amy 于 2024年05月1日 的回复
Dear Andy,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

4/10 很差

Elias

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
2024 年 3 月入住 3 晚
Amy 于 2024年04月6日 的回复
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 一般

Cameron

团体旅客
满意：员工和服务，清洁度
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
2024 年 3 月入住 1 晚
Amy 于 2024年04月6日 的回复
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 一般

Claire

与配偶出行
满意：清洁度
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
2024 年 3 月入住 4 晚
Amy 于 2024年03月29日 的回复
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 超赞

Pauline

2024 年 3 月入住 1 晚
Amy 于 2024年03月29日 的回复
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 还可以

Luke

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel. Lovely stay.
2024 年 2 月入住 1 晚
Amy 于 2024年03月29日 的回复
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

8/10 还可以

Keith

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Amy 于 2024年03月29日 的回复
Dear Keith, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We strive to make the guest as comfy as we can so that they have a pleasurable stay, and leave feeling relaxed. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

2/10 糟糕

Mike

2024 年 1 月入住 1 晚
Amy 于 2024年03月29日 的回复
Dear Mike,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

6/10 一般

Donna

与家人出行
满意：员工和服务
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
2024 年 1 月入住 2 晚
Amy 于 2024年05月2日 的回复
Dear Donna, Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 一般

jill

与配偶出行
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
2024 年 1 月入住 1 晚
Amy 于 2024年05月2日 的回复
Dear Jill, Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes, The Cambridge Belfry Team.

8/10 还可以

Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
2024 年 1 月入住 1 晚
Amy 于 2024年05月2日 的回复
Dear Anthony, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 超赞

Daniel

2024 年 1 月入住 1 晚
Amy 于 2024年05月2日 的回复
Dear Daniel,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 一般

Ruth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
2024 年 1 月入住 2 晚
Amy 于 2024年05月2日 的回复
Dear Ruth,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

10/10 超赞

Jordan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Jade D 于 2024年01月2日 的回复
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 超赞

Dave

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Jade D 于 2024年01月2日 的回复
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 超赞

paul

满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚
Jade D 于 2024年01月2日 的回复
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 超赞

Anthony

满意：清洁度、员工和服务、住宿条件和设施
Amy 于 2024年03月29日 的回复
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 一般

Luke

2023 年 11 月入住 1 晚
Jade D 于 2024年01月2日 的回复
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 还可以

Kenneth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Adam Fox 于 2023年12月6日 的回复
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 还可以

Clare

2023 年 12 月入住 1 晚
Adam Fox 于 2023年12月5日 的回复
Dear Clare,Many thanks for the kind review,

10/10 超赞

Suzanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
2023 年 11 月入住 2 晚
Adam Fox 于 2023年12月5日 的回复
Dear Suzanne,Many thanks for the kind review,

10/10 超赞

DAVID

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 3 晚
Jade D 于 2024年01月2日 的回复
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 还可以

Nicholas

2023 年 9 月入住 4 晚
Adam Fox 于 2023年11月25日 的回复
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 还可以

Nicholas

2023 年 9 月入住 4 晚
Adam Fox 于 2023年11月25日 的回复
Dear Nicholas,Many thanks for the 4* review,

10/10 超赞

Christopher

2023 年 11 月入住 1 晚
Adam Fox 于 2023年11月14日 的回复
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 很差

Mark

不满意：清洁度、住宿条件和设施、客房舒适度
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
2023 年 11 月入住 1 晚
Adam Fox 于 2023年11月14日 的回复
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 超赞

Gordon

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent modern hotel very clean, very quiet and decent night sleep.
Adam Fox 于 2023年11月11日 的回复
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 很差

kishen

不满意：客房舒适度，住宿条件和设施
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
2023 年 11 月入住 1 晚
Adam Fox 于 2023年11月7日 的回复
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 超赞

Luke

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
2023 年 10 月入住 1 晚
Adam Fox 于 2023年11月4日 的回复
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 还可以

david

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
2023 年 10 月入住 2 晚
Adam Fox 于 2023年10月27日 的回复
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 超赞

Krisanee Grace

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Adam Fox 于 2023年10月24日 的回复
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 一般

真实旅客

团体旅客
满意：客房舒适度，员工和服务
不满意：清洁度
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
2023 年 10 月入住 2 晚
Adam Fox 于 2023年10月10日 的回复
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 超赞

Garry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Adam Fox 于 2023年10月10日 的回复
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 一般

Rebecca

2023 年 10 月入住 1 晚
Adam Fox 于 2023年10月10日 的回复
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 超赞

Mark，East Bergholt

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service, great staff and overall an excellent stay! Will certainly be coming again!
2023 年 9 月入住 2 晚
Adam Fox 于 2023年10月3日 的回复
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 糟糕

Aaron

2023 年 9 月入住 1 晚
Adam Fox 于 2023年10月3日 的回复
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 一般

Amy

不满意：员工和服务
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
2023 年 9 月入住 1 晚
Jade Dixon 于 2023年09月30日 的回复
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 还可以

Nick

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
2023 年 9 月入住 1 晚
Adam Fox 于 2023年09月30日 的回复
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.

10/10 超赞

Jose

2023 年 9 月入住 1 晚
Adam Fox 于 2023年09月30日 的回复
Dear Jose,Many thanks for the 10/10,Kind regards,

8/10 还可以

Nick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Booked for a one night stay. It met our needs in this respect. We did not use the facilities. The service from the breakfast staff was outstanding. There was no air conditioning and room was quite hot on the night we stayed.
2023 年 9 月入住 1 晚
Adam Fox 于 2023年09月23日 的回复
Dear Nick,Many thanks for the kind review, I'm glad you enjoyed the breakfast service,Kind regards,

2/10 糟糕

Matthew

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t hope to have hot water in the evening!
Nobody on check in when I arrived. There was also a lady waiting to speak to someone too and complained about having no hot water. I found the receptionist at the bar. Checked in fine but then I find out I also have no hot water! Not ideal after a long day working and travelling. Reception couldn’t care less. When I checked out, again they couldn’t care less and didn’t offer any apology never mind anything else. Hotels.com customer service were also useless offering me a tiny credit in USD! We are in the UK! Bed was fine, room was fine. Probably no worse off over the road at the Holiday Inn Express for less money!
2023 年 9 月入住 1 晚
Adam Fox 于 2023年09月23日 的回复
Dear Matthew,Our apologies for the lack of hot water, we had been experiencing some issues with the system, doing our upmost to cause as minimal as disruption as possible, I'm sorry the reception team were not as forthcoming with an apology as they could have been,