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关于康伯斯威尔智选假日酒店 - IHG 旗下酒店的点评

2.5 out of 5
康伯斯威尔智选假日酒店 - IHG 旗下酒店
102 Plantation Dr, Campbellsville, KY

点评

8.6

超赞

10 分 - 超赞。196 条好评,共有 351 条点评" "
8 分 - 还可以。90 条好评,共有 351 条点评" "
6 分 - 一般。36 条好评,共有 351 条点评" "
4 分 - 很差。16 条好评,共有 351 条点评" "
2 分 - 糟糕。13 条好评,共有 351 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Gina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful and kind. I appreciate that they seemed genuinely happy to be there and worked hard to make us as well as others we saw in the lobby and breakfast area feel at home and make sure we had everything we needed.
2024 年 5 月入住 1 晚

6/10 一般

David

与家人出行
不满意:住宿条件和设施,员工和服务
Door locks didn’t work. 2 trips to desk and finally switched rooms
2024 年 5 月入住 1 晚
DeShana 于 2024年05月16日 的回复
Hello David, on behalf of the property I would like to apologize for your experience. We will be discussing this issue with the appropriate department. We hope you give us to serve you with a better experience inn the future.

10/10 超赞

Stephanie

满意:清洁度
2024 年 4 月入住 1 晚
DeShana 于 2024年04月18日 的回复
Hello Stephanie, thank you for your positive review. We look forward to your arrival in the future.

10/10 超赞

Isaias

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
DeShana 于 2024年04月8日 的回复
Thank you, Isaias, for taking the time to feel out our survey. We appreciate your feedback and look forward to seeing you in the future.

8/10 还可以

neri alberto

2024 年 3 月入住 2 晚
DeShana 于 2024年05月14日 的回复
Thank you for your positive review. We look forward to seeing you in the future.

10/10 超赞

Robert

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean safe great breakfast
2024 年 3 月入住 1 晚
DeShana 于 2024年03月27日 的回复
Robert, thank you for the kind reviews. I appreciate your business and look forward to your stay with us in the future.

10/10 超赞

leia

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
this place is definitely a 10/10. our stay at holiday inn got cancelled to overbooking but we were able to get transferred here and it was definitely great!! super nice people, comfortable place, and super fun! highly recommend!
2024 年 3 月入住 1 晚
DeShana 于 2024年04月8日 的回复
Hello Leia, thank you for the kind words. We take great pride in our work, and I am glad to hear it's paying off. We look forward to serving you again in the future.

10/10 超赞

Kimberly,Kankakee

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast was amazing. The biscuits n gravy were excellent and so was the lady we was cooking/working. The room was clean and the area was quiet. From check in to check out everyone we dealt with was friendly and courteous.
2024 年 3 月入住 1 晚
DeShana 于 2024年04月8日 的回复
Hello Kimberly, thank you for taking the time to take our survey. Your feedback is very important to the staff. I will share your kind words with the staff. We look forward to your stay with us in the future.

8/10 还可以

Walter

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
DeShana 于 2024年03月27日 的回复
Hello Walter, thank you for the positive review. It was our pleasure to provide you with an exceptional stay. We look forward to your return stay with us.

10/10 超赞

Terrence,West Greenwich

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was great place to stay in town
2023 年 12 月入住 2 晚
DeShana 于 2024年03月13日 的回复
Hello Terrence, thank you for taking the time to fill out this survey. We appreciate the positive feedback and look forward to your return stay with us in the future.

10/10 超赞

Steven

Nice people
2024 年 3 月入住 2 晚
DeShana 于 2024年04月8日 的回复
Hello Steven, thank you for your kind words. We look forward to seeing you in the future.

10/10 超赞

Tryssia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
DeShana 于 2024年03月4日 的回复
Hello Tryssia, thank you for providing such a positive review for our property. We are pleased to see we met your expectations and look forward to your return stay in the future.

10/10 超赞

Jennifer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable stay and all the people that worked there were so sweet and helpful
2024 年 2 月入住 3 晚
DeShana 于 2024年02月29日 的回复
Hello Jennifer, I am pleased to hear you found our staff friendly and helpful. We also appreciate the positive comments. We look forward to your return stay with us in the future.

8/10 还可以

Shajuana

与家人出行
满意:清洁度、员工和服务、服务设施
Comfortable
2024 年 2 月入住 1 晚
DeShana 于 2024年02月7日 的回复
Hello Shajuana, thank you for the positive review. It was our pleasure to provide you with a comfortable stay. We look forward to your return stay with us in the future.

10/10 超赞

Dennis,Montgomery

与家人出行
满意:住宿条件和设施,员工和服务
The staff was friendly and helpful on checking in and checking out the breakfast was very good and facility was very clean
2024 年 1 月入住 2 晚
DeShana 于 2024年01月24日 的回复
Hello Dennis, thank you for taking the time to complete this survey. We are pleased to hear that you enjoyed the breakfast, and our staff was friendly. We look forward to providing you with excellent service in the future.

10/10 超赞

Carmella

2023 年 12 月入住 3 晚
DeShana 于 2024年01月16日 的回复
Hello Carmella, thank you for leaving us such a high review. We look forward to seeing you again.

10/10 超赞

Holley

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great choice
Very clean and comfortable. Check in was streamlined. Grandson really enjoyed the pool. Very nice breakfast. I highly recommend staying here.
2024 年 1 月入住 1 晚
DeShana 于 2024年01月16日 的回复
Holley, it was our pleasure to provide you with an excellent experience. We look forward to having you and your family back with us in the future.

10/10 超赞

Nora

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
DeShana 于 2024年01月16日 的回复
Nora, thank you for taking the time to leave us a review. It is greatly appreciated. We look forward to seeing you again.

10/10 超赞

Lisa

与家人出行
2023 年 12 月入住 2 晚
DeShana 于 2024年01月5日 的回复
Hello Lisa, Thank you for your extremely kind response. I will certainly share your response with the staff. We take great pride in our property. We look forward to your return stay with us.

10/10 超赞

CHRIS,MARIETTA

2023 年 12 月入住 1 晚
DeShana 于 2024年01月16日 的回复
Hello Chris, thank you for choosing to stay here at our property. It was a pleasure to provide you with a great stay. We look forward to hosting you again.

10/10 超赞

Ashley

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
DeShana 于 2024年01月5日 的回复
Thank you, Ashley for your kind review. It was our pleasure to provide you with a great experience. We look forward to your return stay with us in the future.

10/10 超赞

Donna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable and nice
We stayed here with our highschool girls wrestling team. It was very nicely decorated. I loved the Christmas decorations in the lobby. The room were very nice, comfy beds, and great shower pressure. I felt safe with all of our girls being in different rooms. Very nice area
2023 年 12 月入住 1 晚
DeShana 于 2023年12月18日 的回复
Hello Donna, thank you very much for the kind remarks. We are glad to hear that our holiday decorations brought you joy. Safety is very important to us, not only for our staff but most importantly for our guests. We look forward to your return stay with us in the future.

2/10 糟糕

Ashlee

与家人出行, 商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Charged twice for the room. Still not remedied. Loud all night into early hours of the morning. Bathroom dirty.
2023 年 12 月入住 1 晚
DeShana 于 2023年12月12日 的回复
Hello Ashlee,Please allow me the opportunity to apologize for not meeting your expectations. Our goal is to always provide our guests with excellent service and we failed to meet those expectations. We hope you allow us the chance to better serve you in the future.

8/10 还可以

Jerald

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Coffee still hot at 7:30 pm. Staff friendly and informative.
2023 年 12 月入住 1 晚
DeShana 于 2023年12月5日 的回复
Dear Jerald, Thank you for taking the time to leave us a positive review! We're delighted to hear that you enjoyed our friendly and informative staff during your visit. We understand the importance of a hot cup of coffee, even in the evening, and we're thrilled that we were able to meet your expectations in that regard. Our team strives to provide excellent customer service, and we're glad to hear that our staff was both courteous and helpful.We appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 超赞

Steve

与配偶出行
Rooms were clean and the staff was very nice and sociable
2023 年 11 月入住 4 晚
DeShana 于 2023年12月5日 的回复
Hello Steve,We're thrilled to hear that you found our rooms to be clean and our staff to be nice and sociable during your stay. Maintaining a clean and welcoming environment is our top priorities, and we're delighted that you noticed and appreciated our efforts. We truly value your feedback and look forward to your return stay with us in the future.

10/10 超赞

Cheryl

满意:清洁度、员工和服务、住宿条件和设施
.
2023 年 11 月入住 1 晚
DeShana 于 2023年11月15日 的回复
Hello Cheryl, thank you for the very kind rating. I am pleased to see that you enjoyed your stay. We look forward to serving you again.

10/10 超赞

Gracie

2023 年 11 月入住 1 晚
DeShana 于 2023年12月5日 的回复
Hello Gracie,Thank you for such a positive review. Our staff looks forward to welcoming you back soon.

10/10 超赞

Claudia M

满意:清洁度、员工和服务、住宿条件和设施
Was very nice and clean only thing out Ac/Heater just did not want to work right
2023 年 10 月入住 7 晚
DeShana 于 2023年11月13日 的回复
Claudia thank you for taking the time to give us your feedback. We apologize that you experienced issues with your PTAC unit. I have informed our maintenance department to make all corrections needed to make your future stay with us more pleasant.

10/10 超赞

Anita

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Best hotel in Campbellsville
Brandon was AMAZING!!!! All the staff were super friendly. Rooms were big and clean. Kids loved the indoor pool(wish it was heated) overall our stay was amazing and we will definitely be back!!!
2023 年 10 月入住 1 晚
DeShana 于 2023年11月7日 的回复
Anita it is a pleasure to hear you enjoyed our staff as well as our amenities. The kind rating is greatly appreciated. We look forward to your future stay here with us.

10/10 超赞

Andrew

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property
2023 年 8 月入住 1 晚
DeShana 于 2023年11月7日 的回复
Thank you Andrew for your very kind statement. Please come back and enjoy our property in the future.

10/10 超赞

WILLIAM

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and nice room.
2023 年 9 月入住 1 晚
DeShana 于 2023年11月7日 的回复
William, I am so pleased to share with the staff your review. It was our pleasure to provide you with a very clean and comfortable stay. Please come back and stay with us again in the future.

10/10 超赞

Linda

2023 年 9 月入住 1 晚
DeShana 于 2023年11月13日 的回复
Hello Linda, thank you for such a positive review. It was our pleasure to provide you with excellent service. We look forward to your return with us in the near future.

2/10 糟糕

Clay

满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
DeShana 于 2023年11月13日 的回复
Hello Clay, I apologize that you did not have a good experience while staying at our property. We hope you allow us to provide you with an exceptional stay in the future.

6/10 一般

Claudia

The stay included continental breakfast however, there was a large group of football players, and the food was quickly consumed By the time we arrived to eat. The hotel staff should’ve anticipated the need to make more food. Our king suite was large, but sparsely furnished. The bathroom vanity was rickety, and there was food left over in the fridge from the previous guests.
2023 年 9 月入住 1 晚
DeShana 于 2023年11月13日 的回复
Hello Claudia we have taking your feedback very seriously. We will be adding additional help in the breakfast area on days that we have bigger groups. I apologize for the inconvenience during your stay. We hope you give us another opportunity to serve you in the future.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
DeShana 于 2023年11月13日 的回复
Thank you for your positive feedback. We look forward to your return stay with us in the future.

10/10 超赞

Gerald

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect stay
2023 年 9 月入住 1 晚

10/10 超赞

Lesa

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Quiet, clean and helpful staff
2023 年 9 月入住 1 晚

8/10 还可以

Ybelise

与家人出行
满意:清洁度、员工和服务、客房舒适度
2023 年 8 月入住 5 晚
DeShana 于 2023年08月22日 的回复
Hello, thank you so much for choosing to stay with us. We appreciate the kind response. We look forward to your return in the future.

10/10 超赞

Kevin D

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 3 晚
DeShana 于 2023年08月2日 的回复
Hello Kevin, thank you for being a valued guest. We appreciate your positive feedback and look forward to your return stay with us.

10/10 超赞

Thomas

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing
2023 年 7 月入住 1 晚
DeShana 于 2023年07月25日 的回复
Hello Thomas, thank you for providing such positive feedback. We strive to make all guest stays enjoyable. I am please to know you enjoyed your experience while at our property. We look forward to your return stay with us.

10/10 超赞

MARK

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Highly Satisfied
The only thing we didn't care for was the pillows. Will bring our own next time.
2023 年 7 月入住 4 晚
DeShana 于 2023年07月20日 的回复
Hello Mark, thank you for taking the time to provide some feedback for our property. On your next visit please feel free to let us know and we will be glad to provide a different pillow option for you. We look forward to your return visit.

10/10 超赞

Marty

与家人出行, 商务旅客
满意:住宿条件和设施,清洁度
Nice ,Clean Hotel .. the only problem we had we stayed in room 216 and I don’t know what was going on , on the 3rd floor but they was running .stomping & sound like jumping on bed all night long ..we until get there until 930 that night. after driving 11 hours earlier that day. We was very tired & wore out..WE DIDN’T GET NO SLEEP THAT NIGHT & had to Drive another 9 hours the Next Day
2023 年 7 月入住 1 晚
Dustin 于 2023年07月14日 的回复
Thank you so much for taking the time to let us know how your stay went! We're sorry to hear about the noise issue encountered. Any time our guests have noise related concerns we're more than happy to take care of the situation. Please feel free to reach out to our front desk at any time of night so that we can better accommodate you and yours!

10/10 超赞

Danny

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
We liked everything about it from the moment we walked in we were treated with friendliness. We were asked why we were staying with them it was our 51st wedding anniversary and we were on a road trip. We wanted to check in early but room wasn’t quite ready went and ate lunch came back there was a beautiful balloon and note for anniversary. Awesome place. 👍
2023 年 6 月入住 1 晚
DeShana 于 2023年06月27日 的回复
Dear Danny, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your stay with us was fantastic from the moment you walked in. It's our aim to provide all of our guest with exceptional service and I'm happy to know we succeeded in making your anniversary celebration a memorable one. Thank you for choosing to celebrate your 51st wedding anniversary with us, it was an honor. We hope that your road trip was filled with many more wonderful memories, and we look forward to welcoming you back on your next visit.

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vacation
Very nice hotel. Very clean. Great shower
2023 年 6 月入住 4 晚
DeShana 于 2023年06月23日 的回复
Hello Paul, thank you so much for the kind words. We appreciate your feedback. Your feedback allows us to provide exceptional service to our guest. We look forward to your return stay with us.

10/10 超赞

Gloria

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
GREATEST PLACE TO STAY IN CAMPBELLSVILLE!!!!
Everything was wonderful, the check in and the willingness the front desk took to try and get our 3 rooms close together. My Husband has terminal Stage 4 Colon, liver and stomach cancer, the Oncologist said maybe a year to live, this was a family trip to the lake for what may be the last Father's Day we will have him. Everything was great, the rooms, the EXCELLENT breakfast, pool (maybe turn the heat down in the room and up the water temp). Also one of the employees recognized the excellent care and help our 12 yr old grandson was giving his little brother and cousins and sought out his parents, bragged on him and gave them $ to buy him an ice cream or treat for being so caring!! She was so thoughtful and it meant so much to his parents and to him. Very clean, convenient to the Lake, restaurants, ice cream, LOL
2023 年 6 月入住 2 晚
DeShana 于 2023年06月20日 的回复
Hello Gloria, it was such a pleasure to have your family at the property. Your kind words was shared and touched the hearts of all of our staff. Ms. Danielle is a very valued employee and was the kind lady who assisted your grandchildren. She has received a well deserved incentive for providing you with an exceptional experience. We certainly hope we get the pleasure to see you and your beautiful family again soon. Stay positive and know your family is in our thoughts and heart. Thank you again.

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place. Great breakfast very clean room
2023 年 6 月入住 1 晚
DeShana 于 2023年06月22日 的回复
Hello Paul, thank you for your valuable response. It was our pleasure to provide you with exceptional service. We look forward to your return stay with us.

10/10 超赞

Paul

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good service. Great breakfast. Very clean rooms
2023 年 6 月入住 1 晚
DeShana 于 2023年06月20日 的回复
Hello Paul, thank you so much for your very kind response. We certainly appreciate you staying with us. it was a pleasure to provide you with exceptional service. We look forward to your return stay with us.

10/10 超赞

Bonita

2023 年 6 月入住 2 晚
DeShana 于 2023年06月13日 的回复
Hello Bonita, thank you so much for the extremely high rating. It is greatly appreciated. We look forward to your return stay with us in the future.

8/10 还可以

Rick N.

与家人及幼儿出行, 与家人出行, 与配偶出行
Excellent location. Excellent price
2023 年 6 月入住 1 晚
DeShana 于 2023年06月6日 的回复
Hello Rick, thank you for the very positive response. It is a pleasure to provide you with exceptional service. The kind response is greatly appreciated. We look forward to your return.

2/10 糟糕

Franklin

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
This was the WORST hotel i stayed at from Hotels.com! Bathroom was disgusting! Used soap and wash cloth were left in shower,floor was sticky to walk on! Only had one roll of toilet paper in room,had to go down and ask for more. Tissue box had about six tissues, had to go down and ask for another box. When we complained about the cleanliness of bathroom,we were never offered another room or any kind of monetary compensation! Would NEVER recommend this hotel
2023 年 6 月入住 2 晚
DeShana 于 2023年06月6日 的回复
Hello, I sincerely apologize for the experience you had at the property. I apologize if you feel the efforts made to try and correct the situation were not adequate. We do value you as a customer ad hope you return to stay with IHG in the future.