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关于安波里欧坎昆可选择全包式度假村的点评

4 out of 5
安波里欧坎昆可选择全包式度假村
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO

点评

8.0

很好

10 分 - 超赞。597 条好评，共有 1203 条点评" "
8 分 - 还可以。285 条好评，共有 1203 条点评" "
6 分 - 一般。134 条好评，共有 1203 条点评" "
4 分 - 很差。84 条好评，共有 1203 条点评" "
2 分 - 糟糕。103 条好评，共有 1203 条点评" "

8.8/10

清洁度

8.4/10

员工和服务

8.4/10

服务设施

8.4/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

teng

2021 年 7 月入住 5 晚

10/10 超赞

Timothy

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 3 月入住 4 晚

10/10 超赞

tyshayla k

满意：清洁度、员工和服务、住宿条件和设施
Nice property with friendly staff. Came for a solo trip and I felt very comfortable and accommodated.
2024 年 4 月入住 3 晚

2/10 糟糕

Angela

与配偶出行
不满意：服务设施
I stayed at this property for 5 nights. First issue, this resort is not geared toward tourists. It is not. If you are coming hoping to communicate with anyone and have a good time, this isn't it. I've been to Cancun at least 6 times and this is the first resort where hardly anyone on staff speaks English. They answer the phone in spanish, they host karokee and movie night, in spanish. It was extremely hard to speak to people at the front desk because the communication barrier was vast. Overall it it wasn't welcoming like other resorts. No one speaks. Most of the staff seemed annoyed when I asked for help with something. I should have known when there was no 800 number to contact the hotel, that this was a bad idea. Second issue is the phones. You can't get anyone on the phones. They don't answer or return calls. I called asking for help with planning for our honeymoon. Not a peep. I emailed as well. I lost something the first day. They promised to follow up. Never a word. Third, issue was the hot water. There is no such thing. We haven't had a hot shower since our arrival. Water gets lukewarm at best. Fourth, the hotel doesn't seem to be at capacity however room service trays seem to linger in hallways for days. I don't understand it, they clean the room and leave the dishes. Lastly, thank the lord I didn't get all inclusive, because the food was beyond lackluster. Drinks were weak as well. Some of the food was just plain nasty. Now for the positives. The beach.
2024 年 4 月入住 5 晚

4/10 很差

stephanie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Skip this one. Kids pool drained and the regular pool was dirty. TV and lights flickered on and off. Lobby was hot and muggy without Air Conditioning. Stayed for 1 night and was happy to leave.
2024 年 4 月入住 1 晚
José P. Caballero. Guest service manager. 于 2024年04月30日 的回复
Dear Stephanie.Thank you very much for your preference for Emporio Cancún.I am very sorry to hear about the maintenence details in your room. I hope they where fixed properly.We have a remodeling project this year to change the entire welcome area in the hotel.I wish you would give us a second chance to live the real Emporio experience.Warm greetings from Cancún!

8/10 还可以

johanne

与家人出行
满意：住宿条件和设施，员工和服务
Avril 2024 Buffet moyen pâtes 1 journée sur 6 et beaucoup de porc dans le buffet Chambre propreté moyen Aucun spectacle ou animation le soir Piscine plusieurs et tous sont très bien Resto à la carte Italien cinq étoiles c'est la coche👌
2024 年 4 月入住 5 晚
José P. Caballero. Responsable du service clients. 于 2024年04月29日 的回复
Chère Johanne.Merci beaucoup pour votre préférence et pour avoir partagé votre expérience à Emporio Cancún.Chez Emporio Cancún, les commentaires de nos clients sont les bienvenus car ils nous aident à améliorer nos produits et services.Je partage vos commentaires avec notre chef exécutif et notre responsable des animations pour discuter de tout changement nécessaire dans les domaines.Je vous invite à revenir très bientôt dans cette maison.

8/10 还可以

Alain

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
José P. Caballero. Guest service manager. 于 2024年04月29日 的回复
Dear Alin.Thank you for your rating and your preference.Warm greetings from the Mexican Caribbean!

8/10 还可以

Michael，NEWTON

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
would have given a 5 star but the elevators were dirty and didn't work half the time in the E building.
2024 年 4 月入住 3 晚
José P. Caballero. Guest service manager. 于 2024年04月29日 的回复
Dear Michael.I appreciate your feed back and preference for Emporio Cancún.We will checking your concerns to enhance as suggested.Warm greetings from the Mexican Caribbean.

6/10 一般

Man Fan，Roslyn Heights

与家人及幼儿出行
满意：服务设施
不满意：员工和服务
It took too long to check in like 35 minutes when only one family before me. The front lobby is small and hot. The ceiling is leaking water near the waiting area. The staffs are not well trained and not able to provide the right information to us when we are checking out. The customer service experience was bad too. Also, things are just quite expensive overall.
2024 年 4 月入住 6 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月28日 的回复
Dear Man Fan.First of all, thank you for choosing Emporio Cancún for your vacation time. Our guests comments are really important for us, they help us to improve where needed.I am very sorry for the time it took us to check you in, we are already working to improve. Also, at the end of 2024 we are starting a remodeling on the main reception, we know our hotel is bigger for a lobby like we have now.Thank you again for your preference, warm greetings from Cancún.

8/10 还可以

Nadine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, safe, beautiful view
2024 年 4 月入住 3 晚
José P. Caballero. Guest service manager. 于 2024年04月27日 的回复
Dear Nadine.Thankyou for your preference and rating.Warm greetings from Cancún.

10/10 超赞

JUAN

满意：住宿条件和设施
👍
2024 年 4 月入住 1 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月27日 的回复
Estimado Juan.Muchas gracias por su calificación.Reciba un cordial saludo desde Cancún.

8/10 还可以

Selena

团体旅客
满意：服务设施
The property is very nice and clean. Beautiful private beach. The staff is very friendly as well. The only reason I gave it 4 stars was because of the food. It wasn’t horrible, it wasn’t great, but it was edible if that helps. I’d stay here again but probably wouldn’t add the all inclusive package
2024 年 4 月入住 3 晚
José P. Caballero. Guest service manager. 于 2024年04月25日 的回复
Dear Selena.Thank you very much for sharing your experience at Emporio Cancún.I am very glad to know you had a great time.I have shared your food concerns to our executive Chef.Warm greetings from Cancún.

10/10 超赞

Helon

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Emporio Cancun is a wonderful hotel! Staff were very friendly! Hotel had multiple restaurants and even great room service! We had an ocean front room in building M that led out to beach and it was impeccable! I will surely stay here again!
2024 年 4 月入住 3 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月25日 的回复
Dear Helon.Thank you very much for your preference and rating.I am very glad to know you had a great time at the hotel.We hope to serve you back in the future.Warm greetings from Cancún!

4/10 很差

Karen Giovanna

满意：清洁度、员工和服务、住宿条件和设施
Tardaron mucho en darnos la habitación pero e general todo excelente
2024 年 4 月入住 1 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月21日 的回复
Apreciada Karen.Muchas gracias por su reciente visita. Agradezco su preferencia.El único motivo por el cual podría esperar hasta las 3 pm, hora de entrada, es si el hotel cerró completamente lleno la noche anterior. Por lo demás siempre otorgamos las habitaciones en el momento de la llegada. Le agradezco su paciencia.Reciba un cordial saludo desde el Caribe Mexicano.

10/10 超赞

Nancy Lopez

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月21日 的回复
Apreciada Nancy.Muchas gracias por su preferencia.Esperamos volverlos a atender muy pronto.Reciba un cordial saludo desde Cancún.

10/10 超赞

Blair

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful staff wonderful views and experience
2024 年 4 月入住 2 晚
José P. Caballero. Guest service manager. 于 2024年04月21日 的回复
Dear Blair.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 还可以

Alejandro

与家人及幼儿出行
The kids swimming pool is been closed since las year.😡😡
2024 年 4 月入住 5 晚
José P. Caballero. Guest service manager. 于 2024年04月21日 的回复
Dear Alejandro.Thank you very much for your preference and rating.We dont have any pool closed, I wish I could have more information about that.Warm greetings from the Mexican Caribbean!

8/10 还可以

Samaneh

满意：员工和服务，清洁度
2024 年 4 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年04月21日 的回复
Dear Samaneh.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 超赞

Emmanuel

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very good.
2024 年 4 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年04月18日 的回复
Dear Emmanuel.Thank you for your preference and for your rating.Warm greetings from the Mexican Caribbean!

10/10 超赞

Elizabeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we got there I was a little skeptical about this place when I saw the lobby. It needs to be updated, not a lot to do there like others places, not enough sitting, kind of dark. I did not like that it had to many stairs compare to other places. We always had to go up and down to go from one place to another. But the staff super nice and helpful. The restaurants were super clean and the food was great. The beach was beautiful.
2024 年 4 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年04月18日 的回复
Dear Elizabeth.It is a great pleasure to read about your experience, thank you very much for your preference and rating.We are, actually starting a construction of a new Reception area along with a superb Lobby Bar and a brand new Spa. this must be over by the end of the year.At Emporio Cancún, we are always enhancing our products and services.Warm greetings!

10/10 超赞

Deborah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Toda mi estancia fue excelente, lugar cómodo, cerca de la playa, excelente servicio y limpieza, comida muy deliciosa, definitivamente volvería a hospedarme aquí
2024 年 4 月入住 4 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月18日 的回复
Estimada Deborah.Muchas gracias por su preferencia y por compartir su experiencia en Emporio Cancún.Le invito a regresar muy pronto a esta su casa lejos de casa.¡Saludos cordiales!

10/10 超赞

Jamesia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great property
2024 年 4 月入住 2 晚
José P. Caballero. Guest service manager. 于 2024年04月18日 的回复
Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from Cancún!

10/10 超赞

Ervin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月18日 的回复
Apreciado ErvinMuchas gracias por su preferencia y por su calificación.¡Reciba un afectuoso saludo desde Cancún!

6/10 一般

maria，El Segundo

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Staff needs to be more friendly and welcoming.
2024 年 4 月入住 2 晚
José P. Caballero. Guest service manager. 于 2024年04月15日 的回复
Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from Cancún!

2/10 糟糕

Yessica

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I’ve been to Cancun 6 times now and this is by far the worst resort I’ve stayed at.1: When checking in it took over an Hour . The ladies in the front were Rude to begging with, when booking it said All inclusive but BEWARE it is not all inclusive. Only 2 restaurants in the resort. The waiters in the resort are rude. When washing my hands in my hotel room notice there was water coming from under the sink. Call for room service and was told to call back once I saw the menu and knew what I wanted to order since I was kind and told her what she recommended. Food is trash. I’ve stayed at cheaper hotels and they had better food. I would not be coming back and recommend for no one to do so as well.
2024 年 4 月入住 2 晚
José P. Caballero. Guest service manager. 于 2024年04月15日 的回复
Dear Yessica.Thank you for your preference for Emporio Cancún.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from Cancún!

2/10 糟糕

Jeff

与家人出行
不满意：服务设施，员工和服务
Horrible treatment of me and my family. Most horrible service I've encountered anywhere.
2024 年 4 月入住 1 晚
José P. Caballero. Guest service manager. 于 2024年04月15日 的回复
Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio Cancún all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!

10/10 超赞

Sergio

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo Bien
2024 年 3 月入住 4 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月13日 的回复
Apreciado Sergio.Muchas gracias por su preferencia y por compartir su reciente experiencia en Emporio Cancún.Reciba un cordial saludo desde el Caribe Mexicano.

10/10 超赞

hannia sophia

满意：清洁度、员工和服务、住宿条件和设施
bien
2024 年 3 月入住 6 晚
José P. Caballero. Guest service manager. 于 2024年04月13日 的回复
Dear Hannia.Thank you very much for your preference.We hope to serve you back in the future.Warm greetings from Cancún!

6/10 一般

Christine

团体旅客
满意：住宿条件和设施，清洁度
Options for food was mediocre. There really was only one option for food. As the Italian restaurant was not good at all. The Argentian restaurant was superb. Service was subpar. Especially if you did not speak Spanish. My friends had a hard time getting a drink etc. this seemed like a local getaway.
2024 年 4 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年04月13日 的回复
Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.

6/10 一般

jose，ontario

2024 年 4 月入住 2 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月13日 的回复
Estimado José.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde Cancún.

4/10 很差

Sandra

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
El servicio a al cliente no es bueno
2024 年 3 月入住 5 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月13日 的回复
Estimada Sandra.Antes que nada, muchas gracias por su preferencia.Lamento que tenga esa impresión de nuestros servicios, sin embargo, me gustaría saber un poco mas sobre su experiencia.¡Reciba un cordial saludos desde el Caribe Mexicano!

10/10 超赞

Xiomara Cuellar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Visited with my boyfriend for spring break. The resort wasn’t too crowded and had family and adult areas. The infinity pool for adults was a blast. Bartenders were friendly and it had easy access for the private beach. It was really fun
2024 年 3 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年04月13日 的回复
Dear Xiomara.I am very glad to know you had a great time with us, we wish we could serve you back in the near future.Warm greetings from Cancún!

4/10 很差

Roberto

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Lo que me parece un acto de engaño es como se presenta en la plataforma expedía, en mi caso particular el ponerle opcional all inclusive es engañoso y no te da certeza de que estás comprando, independientemente del precio, deben de ser claros y no tratar de engañar a las personas, por qué al momento de llegar hacer el checkin terminan decepcionados
2024 年 3 月入住 7 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月13日 的回复
Estimado Roberto.Muchas gracias por su preferencia por Emporio Cancún.En el hotel tenemos tres tipos de servicios incluidos por lo que es mandatorio poner que el todo incluido es opcional. Una vez que usted hace su reservación elige el servicio de: solo alojamiento, todo incluido o habitación y desayuno y, una vez confirmado su documento de reservación detalla los servicios que eligió. Lamento mucho esta confusión.Reciba un cordial saludo desde Cancún.

4/10 很差

Arturo

与家人出行
不满意：服务设施，员工和服务
La alberca helada, terrible.
2024 年 4 月入住 2 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月8日 的回复
Estimado Arturo.Muchas gracias por su preferencia.Hemos estado con temperaturas de mas de 29 en Cancún.Verificaremos su comentario, pero no hemos tenido quejas al respecto.Saludos cordiales.

10/10 超赞

Jessica

2024 年 3 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear JessicaThank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 很差

Gautham

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The check in took us about an hour standing in line.
2024 年 4 月入住 1 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Gautham.We are very sorry to read about that. We are working with our Reception Manager to improve our check in process.Warm greetings from Cancún!

8/10 还可以

Vanessa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We got an oceanview room and it was gorgeous. We didn’t get the all inclusive but did get the breakfast. Breakfast was delicious! International breakfast but a great variety of Mexican food. We knew we were going to venture out so that’s why we didn’t get the all inclusive. There is not a lot around the hotel to eat if you don’t want to eat at their restaurants for lunch/dinner. There is an Oxxo next to it and a 7-eleven across the street. We used the red busses to get around. Just let the driver know where you are headed and they’ll let you know when it’s time to get off. Be careful with the hotels elevators! They close really fast and don’t stop.
2024 年 3 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Vanessa.Thank you very much for your preference and for sharing your recent experience at Emporio Cancún. We are currently checking the situation with a particular elevator.Warm greetings from the Mexican Caribbean!

8/10 还可以

Tiffany

2024 年 2 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Tiffany.Thank you very much for sharing your experience.We look forward to serve you again shortly!

6/10 一般

Maylin J

O
2024 年 3 月入住 2 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Maylin.Thank you very much for sharing your experience.We look forward to serve you again shortly!

4/10 很差

Raul

与家人出行
不满意：清洁度、员工和服务、服务设施
The buffet was poor and bad food i do not go back
2024 年 3 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Raúl.Thank you for your preference.We will follow up with our Executive Chef.Warm Greetings from Cancún!

10/10 超赞

Cynthia

满意：清洁度、员工和服务、住宿条件和设施
Beautiful, clean resort. Cannot say enough about the wonderful, friendly staff! Great place to stay!
2024 年 3 月入住 10 晚
José P. Caballero. Guest service manager. 于 2024年04月8日 的回复
Dear Cynthia.Thank you very much for sharing your experience.We look forward to serve you again shortly!

8/10 还可以

maite

2024 年 3 月入住 5 晚
José P. Caballero. Guest service manager. 于 2024年04月21日 的回复
Dear Maite.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

8/10 还可以

Karla

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Le faltan palapas o ranchos al área de la playa.
2024 年 3 月入住 5 晚
José P. Caballero. Gerente de servicio a huéspedes 于 2024年04月5日 的回复
Estimada Karla.Muchas gracias por su preferencia.Estamos en el proceso de construcción de 10 unidades y la reposición de 30 sombrillas, mil disculpas.Un cordial saludo.

10/10 超赞

Jennifer

2024 年 3 月入住 5 晚
José P. Caballero. Guest service manager. 于 2024年04月21日 的回复
Dear Jennifer.Thank you very much for your preference and rating.Warm greetings from the Mexican Caribbean!

10/10 超赞

fatima

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I had an awesome ocean view from my balcony and the room was always very clean and food was very good. I was very impressed with the whole resort I will come back again
2024 年 1 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年03月30日 的回复
Fatima.It is a great pleasure to read comments as yours.We invite you to come back really soon.Warm greetings from the Mexican Caribbean.

10/10 超赞

Adrianna

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved it ! Definitely will stay again
2024 年 1 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年03月30日 的回复
Dear Adrianna.We appreciate your preference and your rating.Thank you very much for staying with us.Sincerely!

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is well maintained and well staffed! The staff is friendly too.
2024 年 3 月入住 5 晚
José P. Caballero. Guest service manager. 于 2024年03月30日 的回复
Dear Lisa.Thank you for your rating and your preference.We invite you to come back really soon.Cordially!

10/10 超赞

Valeria

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Loved the location! It’s paradise!
2024 年 3 月入住 5 晚
José P. Caballero. Guest service manager. 于 2024年03月30日 的回复
Dear Valeria.Thank you very much for your comments and rating.Warm greetings from Cancún!

10/10 超赞

Jose

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place. No complaints at all. Well expensive a bit.
2024 年 3 月入住 7 晚
José P. Caballero. Guest service manager. 于 2024年03月30日 的回复
Dear José.Thank you very much for your rating and for your preference.Warm greetings from Cancún!

4/10 很差

Brianna

满意：员工和服务
2024 年 3 月入住 4 晚
José P. Caballero. Guest service manager. 于 2024年03月27日 的回复
Dear Brianna.Some more information concerning your stay would have been appreciated.Warm greetings from the Mexican Caribbean!