A disappointing end to a wonderful trip to SA. Room was on forth floor, no elevator from 3rd to 4th floor. Had to haul our luggage up and down. (other hotels in SA had porter assistance). No hairdryer in the room, requested one from reception it didn't arrive. The television screen had two big white spots - internal lenses broken. Room was the smallest we had in SA. There was an issue with the sewers in the hotel and the underground carpark was flooded with a foul smelling water. Patrons transferred this on their footwear into the lifts which stank for the 3 days we were there. We had a nice meal one evening so invited 3 guests to join us on our final evening. Without doubt this was the worst, most disgusting dinner I have every had in a hotel anywhere in the world. I ordered a pork fillet, I got a lump of uncuttable gristle, on a sloppy gloopy mound with burnt vegetables. I was inclined not to make a fuss to avoid spoiling the evening but my guests noticed I wasn't eating. A weak apology from the manager worsened the situation. An offer of a replacement came too late, the 4 other diners had finished their main courses. Our servers remained courteous throughout, it was not their fault. I would probably not have written this review, except the Krystal doubled down with a weak, wringing hands apology the following morning - My meal was not charged on the bill seemed to be the cure all remedy. Not so Krystal this was a most disappointing event which spoiled our evening and stay.
Sean
2024 年 4 月入住 3 晚
8/10 还可以
John
2024年04月15日
John
2024 年 4 月入住 2 晚
8/10 还可以
Larissa
与家人出行, 与配偶出行
2024年04月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr schönes Hotel. Die Zimmer sind sehr gut ausgestattet und modern. Leider waren beim Check-in noch nicht beide Zimmer fertig und wir mussten etwas warten.
Im Restaurant isst man gut. Es gibt eine gute Auswahl an Speisen.
Larissa
2024 年 3 月入住 2 晚
10/10 超赞
Samuel
2024年04月1日
满意:住宿条件和设施
The location, the property and the view surrounding areay
Samuel
2024 年 3 月入住 3 晚
10/10 超赞
E
与家人出行
2024年03月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
E
2024 年 3 月入住 1 晚
8/10 还可以
alyson
与配偶出行
2024年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a very nice holiday, staff friendly, polite and helpful. Unfortunately, on our last day the service was very poor (maybe because it was busy). Drinks by the pool took over an hour to arrive, drinks were warm and part of order was missing. Additionally a burger that we had ordered was very very undercooked. The staff did rectify our order but all this took time which was a big shame on our last day.
alyson
2024 年 3 月入住 9 晚
10/10 超赞
Ernst
2024年03月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!!!
Ernst
2024 年 2 月入住 1 晚
10/10 超赞
catherine
与家人出行
2024年02月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday South Africa
Our stay at this hotel was amazing. It was so clean, spacious and the staff were very friendly.
Set in the perfect location and our room was overlooking the sea and harbor, with a spacious balcony.
This is where i will be staying next time i visit.
catherine
2024 年 2 月入住 10 晚
10/10 超赞
Christopher
2024年02月21日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fab hotel with nice location. Rooms are comfy and the breakfast was spot on
Christopher
2024 年 2 月入住 2 晚
8/10 还可以
Ludmila R
团体旅客
2024年02月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bom hotel
Café da manhã bom ducha ótima cama boa e quarto espaçoso
Ludmila R
2024 年 2 月入住 3 晚
8/10 还可以
Anthony,Portland
与家人出行
2024年02月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great apart from the evening meal, service was poor with cold food that was different to the menu
Anthony
2024 年 2 月入住 2 晚
8/10 还可以
Santria
与家人出行
2024年01月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was always friendly and helpful, rooms & facilities were amazing.
Santria
2023 年 12 月入住 16 晚
10/10 超赞
pedro
2024年01月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
pedro
2024 年 1 月入住 2 晚
8/10 还可以
Ari
2024年01月12日
满意:清洁度、住宿条件和设施、客房舒适度
Nice clean hotel right at water front. External restaurants and bars at pierd.
My wife specially liked morning water exercise at pool.
Overally good experience.
Ari
2024 年 1 月入住 5 晚
10/10 超赞
Dominic
2024年01月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dominic
2024 年 1 月入住 7 晚
8/10 还可以
Ruth
与家人出行
2024年01月8日
满意:清洁度、服务设施、住宿条件和设施
A hidden gem and accidental find but so glad we came here to stay. Outstanding family room, which I felt was incredible value for what we paid. Very clean and comfortable, plentiful toiletries and amazing view.
The communal areas of the hotel could have been cleaner but overall was acceptable.
Breakfast was the only downfall for the duration of our stay. Very crowded, lack of tables, cutlery, food was sparse. Long waits for the coffee machine/chefs section.
Ruth
2024 年 1 月入住 2 晚
10/10 超赞
Charley
2024年01月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Charley
2023 年 12 月入住 11 晚
10/10 超赞
Lukman
2024年01月4日
满意:清洁度、员工和服务、住宿条件和设施
This looked like a luxury resort surrounded by water
Staff were helpful and very nice
Stayed for 6 days and enjoyed every bit of it
Lukman
2023 年 12 月入住 6 晚
6/10 一般
Kevin
与家人出行
2024年01月2日
满意:清洁度、住宿条件和设施、客房舒适度
Before arriving, we requested a cot for our little one. When we got there we had to remind them and they just put a single matras in the room.
My husband ordered room service and waited and hour, when we phoned to follow up they never put the order in.
We had no towels after the room was being cleaned so once again we had to go to reception.
Overall our stay we did enjoy.