An unfortunate experience. Got the impression of a hotel in decline and a management taking little ownership of the issues. We - and others - lived next to a generator running 24 hours that kept the tranquil vineland experience safely at bay (!)
Rasmus
於 2024 年 2 月住了 3 晚
6/10 一般
Jill
2024年2月13日
讚好:整潔度、職員與服務和客房舒適度
Communication issues
Having emailed the hotel prior to our arrival specifically asking for a one bedroom villa but not a ground floor one and definitely not Nos 72 or 73. We arrived and we’re booked into 73 ground floor villa. Told could not change as fully booked despite 4 being available on their website.
The villa we eventually stayed in was ok but a little tired.
Jill
於 2024 年 2 月住了 3 晚
8/10 不錯
Gina
家人同遊
2024年2月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Quaint stay in the wine country…
Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters
Gina
於 2024 年 1 月住了 3 晚
10/10 優異
Natalie
多人同遊
2024年1月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Brilliant hotel!
Natalie
6/10 一般
Linton
2024年1月25日
不滿:住宿狀況和客房舒適度
Sadly, a hotel that’s past its best.
We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments.
We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.
Linton
於 2024 年 1 月住了 3 晚
10/10 優異
Louise
家人同遊
2024年1月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel in Franschoek, really good value,
Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.
Louise
於 2024 年 1 月住了 2 晚
8/10 不錯
berend
2024年1月15日
讚好:整潔度和職員與服務
berend
於 2024 年 1 月住了 4 晚
6/10 一般
真實旅客
2024年1月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Forgotten item- stolen
I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item
behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.