Capel Coch Hotel with Pool

"Staff are always lovely. Most have been there years. We had breakfast and evening meals on our 3 night stay. Always good quality food of generous portions. The room was quiet, comfy bed, clean, good quality linen etc. Bathroom although clean, could do with an update. Shower was over bath which is not great, shower screen didn't do anything and water was over floor. The bath panel was ruined because of water ingress. Wouldn't stop me staying again, its probably one if the nicest hotels in area, I've stayed in other rooms which have normal shower."

"The hotel was clean, the room was modern and comfortable. Breakfast was lovely. However, we were unable to use the pool because the pump had broken that day. Given that the pool was the reason why we chose that hotel this was disappointing. That said, when I raised the issue with management, they were polite and offered a reasonable partial refund, so very positive. My main area of complaint however, is that check in was not until 4pm and check out was at 11am. Why should it take 5 hours to clean a room? This wasn't mentioned prior to booking, neither was an additional charge for use of the car park. Cost for 3 rooms for one night was in excess of £500. I would have expected the car parking to be free. "

"We"

"Friendly reception staff and nice blue sky view "